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July 2023 by Kevin K.
Avoid this Club with a passion. I found an error. A manager sent me the Customer Service desk; the CSR didn't have a firm grasp of the common language. I showed her the physical signage, the product, and the incorrect charge. I was shown several incorrect items that matched the incorrect charge; but none were the purchased item. Ultimately the CSR refused to fix the issue; the manager apologized; and the item returned to the pallet under the incorrect price for the next customer to be overcharged with no resolution. I wasted a half hour of three employees and myself over less than a dollar. It is the principle since I want to purchase items at the price proffered. I'm truly thinking of canceling membership to go to the competition over the inability to correct a simple mistake that management recognized, but employee didn't have the ability to fix. I judge companies but their ability to fix mistakes; everyone makes them. This was a failure at multiple levels, and a good customer left less than pleased with the experience.
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September 2022 by John B.
It's Sam's. Club is bulk purchases. You join the club and you can purchase in bulk. I don't do a lot of bulk purchasing only when I'm prepping for disasters. However, I do go and get the bulk packages of shrimp when I make my nola po boys.
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June 2022 by Queen B.
I love a good bargain and this is one of my go to places when shopping for my family. What I like about this store is, I can purchase quality stuff at a bargain price, and I can purchase just about anything here for my family. Sam's club has clothes, shoes, food, and even a vision center. Just to let you know Sam's club cheap like Walmart, but much better & bigger, and staff is much much more Pleasant then some of the Walmart Staff.
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June 2022 by Nick S.
Workers here are lazy no line control. Worst one in the city! Only come right when they open to get good service!
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January 2022 by Les R.
I was not too impressed with this store. The parking lot was a nightmare and in in the same section as Walmart and in a busy shopping area of town. Once inside I needed to swing by the Customer Service counter. I spent 10 minutes at the member services so that kind of set the mood for the experience. I would have thought as customers lined up to the front door they would have brought someone up to help out. There was one agent to take care of the line of folks. The store was packed and was a little too much for my anxiety and pandemic mindset. Maybe I'll try this location durning a not so busy day or time. Store itself looks older but given the location of 161 and Interstate 270, and close to the Easton area it has to be a popular store. I am sure this Sam's Club would have everything you need.
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December 2021 by Lauren N.
Meh. I've definitely found some great deals at sams club but tend to get very frustrated by the other customers. I'm always getting hit by a cart, someone's yelling loud on a phone, I get cut off in the self check out line, children are unattended and playing jungle gym throughout the store, etc. good for bulk deals, but Costco is 100% better and also has amazing deals.
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September 2021 by Tim Tc A.
People always tell me don't buy electronics or appliances at these big box clubs. But they have great prices in my opinion and name brand stuff. So of course I've violated those "rules." What can I say, I'm a loner Dottie, a rebel... So I've not been here when the parking lot isn't pretty full. Be alert to drivers that might not be focused on driving - that's just good advice in any big retail parking lot. And the other general comment I would offer is that in my experience the checkout lanes can also be longish at times - but the do move relatively quickly. As you can see from my posted photos there is a wide variety of all sorts of merchandise to choose from. But also in my experience, I was pretty much on my own to find what I was looking for - not a lot of staff wandering around. But that's OK, got some food stuff for home and decent prices. I took advantage of an offer which basically offered me a gift card in the amount of my annual membership fee. So that worked out to be free to join I guess... more shopping options.
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July 2021 by Tammey Adkins
just do not force me to wear a mask . I do not care what cdc says if the face mask been lifted I will not wear one.
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January 2021 by Adam Delong
Good many go there I like it
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October 2020 by Donna P.
I'm trying really hard to be objectionable with this Sam's club. I have a membership because it's close to our property (zanesville) and I occasionally go to the one on Morse rd. I can't say I've ever had a great experience at this location but it's never been as bad as today. They're still doing 1 long line because of Covid. No other Sam's that I've been in is doing that still. Not even the Costco that across the road is doing that. Today I stood in line with a toddler for 15mins and it moved two cart lengths. I don't know if they didn't have enough checkers because I couldn't even see the cash registers! There were plenty of staff standing around chatting with each other so I would think they have enough employees! I ended up leaving my cart with about $500 worth of food. I told an employee that I couldn't wait any longer and that there were perishables in the cart that should be put back. She was less than happy (I understand it's not her fault) and began complaining about "...people like me." I called and tried to speak to a manager and was hung up on. The staff is the rudest I've ever seen and the management doesn't even care. I'll never use this Sams club again. I spend $1000's there a month with my day care and Costco just got my business. Management needs to fix this store!
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March 2020 by Erica L Barksdale
cashier be stealing from customer when they pay cash. You can't get through to customer service. smh.
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February 2020 by Faith Herring
We went to the Hilliard Location to pick up hand sanitizer and groceries. When we got there they were out of hand sanitizer but they checked for us and said that the Morse Rd. Location had some. That's 30 minutes from us, so we called on our way there to verify that they had it as well. The store associate from the service desk confirmed that they had it, but that they were busy so they couldn't go grab one to hold it for us, but assured me again that they had it and I'd be a
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December 2019 by Jeffrey H.
By far the worst Sam's Club in existence. The parking lot is full of trash. The store is littered with trash. Just attempted to use the rest room and it was so filthy I could not. Trash all over the floor, to include used toilet paper. All the commodes either had piss or s*** on them or both. It is very difficult to find anyone, either customer or employee that speak clear English. Am ready to get rid of my membership and switch to Costco. Terrible experience!
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December 2019 by Jayme H.
You can never go wrong with Sam's Club and when it comes to this location, that statement is 95% correct. Located on the crazy busy intersection of Morse and Stelzer roads, this place is almost always busy. Getting into or out of the parking lot can be a bit of a hassle but once you're through their front doors, all that craziness disappears... at least the majority of it. This Sam's Club is kept pretty organized and stocked up. I'm sure it has to be given how busy it is. The staff is nice and the prices are even nicer. As a single, young professional, I never thought I would need to shop at a spot like this, but it is convenient at times. I don't personally have a membership but my mom and sister both do, so I take advantage of it when I can. Everyone loves the days when you can visit for lunch... and I don't mean sitting down to order lunch but rather walking through the aisles sampling a variety of food items. That being said, my favorite part about this Sam's Club is the great deal of clothing items they offer. It doesn't even compare to the one in my hometown. I'm always surprised by my finds.
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November 2019 by Brad G.
I ordered a set of 4 tires on nov 5th to be sent to the store. I go to the store 5 days later when they say they are ready for pickup online and they tell me they can't be installed until the 21st at 6:00pm . I get my name on the schedule and on 11/21 I show up and the entire tire department is a ghost town. After about 10 min a manager comes to help me and is completely confused as to why the entire tire department is gone. He calls who I can only assume was another manager and I over heard them say "I rescheduled all the tires today" I had no voice mail and no phone call that day or before. The manager I was working with couldn't even find the schedule for the day. He eventually found it saw my phone number was there and I was on for 6:00. He was doing his best to figure something out so I offered to reschedule. I was offered a spot for the same time the next day 11/22 6:00pm I arrive to check in and the tech working goes to find my reserved tires and says "we only have one of the four" and then told me I have to order them AGAIN and wait 3-5 days and then reschedule the install. I asked him to just cancel the whole thing because this is ridiculous! wasted my time twice and accomplished nothing. not to mention the woman standing in line behind me was upset because they lost her keys earlier and so they had not done her tires when they said they would. go somewhere else for tires despite paying for a membership.
