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April 2023 by Shaun Simeral
I had my car repaired here after a fender bender, professional and very kind down to earth staff..enjoyed the motivational stuff on the walls for sure!..made me feel very welcome and Corey’s communication was great..they like to work through text if it works for you and gets you info quick and to the point about your repair…I went to Sullivant Avenue location and loved talking to Cam at front desk through the process..such a nice guy and kind person, makes you feel very welcome even though you don’t want to be there due to the fact that had you not had an accident you wouldn’t be..they get that..my car looked better than it did inside and out than before I had the accident! I was a little worried about it being on Sullivant Avenue but nothing but professionalism..hey Cam, take care of Sushi the goldfish…learned that little detail through the process as well..very funny and really liked this place..hard to come away with that impression many times given you are miserable to even need to be there..great job everyone!
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April 2023 by Jarrett Allman
This place is an actual joke, as most chain body shops are. It took them nearly a month to repair what was relatively minor damage to our vehicle; and in doing so put absolute minimum effort into the final product. The door skin was as wavy as a freshly cooked piece of bacon, the panel gaps were completely off to the point the paint was already starting to rub, and there was a visible misalignment between the door and fender.After expressing these concerns, they kept the vehicle for another week and a half and returned it still with very minimal effort repairs. The door skin is still wavy and deformed, and there is still a visible crease in the exterior of the door. The panel gap was fixed at least, woo.Also curious was the fact they replaced a perfectly good, undamaged and working OEM headlight with an aftermarket unit without specifying a reason. Suspicious at best.Stay far away if your standards for body work are any higher than “at least the door shuts now”.
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March 2023 by Leonard Farrell
I had my car repaired here and they did a fantastic job. Corey and Cameron handled.the paperwork and car and made it easy for me. They kept me updated throughout the process and the car came out great. I highly recommend them
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March 2023 by Sheri K
Had a positive experience. The shop did good work and kept in constant communication about the status of my repair.Services: Body & Trim
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February 2023 by Emmalese Nuerge
Had a great experience working with Byron at this location! I was a victim of a hit and run and had to have my bumper replaced and exhaust fixed. Byron updated me every few days via text on the status of my car and they even finished it 5 days before their original estimated time! They also gave my exterior a good wash, vacuumed my floors, and dusted the interior without an additional charge before I picked it up! Thank you all so much, I’ll be recommending the entire team at this location moving forward.Services: Body & Trim
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February 2023 by Travis Baird
Pretty terrible people they was suppose to replace my 2 rims and tires on my camaro on the rear but they didn't they took off my plastic dip paint on my two fronts and put the right front on the rear and the left rear on the front right talking g about they wasnt suppose to replace anything on the right side lol basically they didn't order any new tires or rims they could not show me a receipt for buying rims and tires lol do not take ur car here
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December 2022 by Melinda Moos
They got my car fixed ahead of schedule and did an excellent job. The dealership I bought the car from said they couldn't have it fixed until April, 2023. Service King had it fixed Dec. 30, 2022. And they didn't shortcut anything. It is like a new car. They were professional and just overall excellent to work with.
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November 2022 by Susan L.
If I could have given ZERO stars, I would have! This place is horrible. Progressive Insurance preferred shop. One car and one truck - truck has been there for 5 months. One excuse after another. Car was picked up but repairs were not completed. Multiple cosmetic issues not taken care of. Staff is rude and unresponsive. When you do talk to someone they lie straight to your face. You ask for supervisor and get the runaround. Absolutely unprofessional!
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November 2022 by Karen Y
Let's talk about IMCOMPETENT!! People who schedule you an appointment and you wait almost a month to take your car in but when you show up at 8 a.m. like they SUPPOSEDLY scheduled, you find out that they really didn't schedule it!! SERVICE KING? More like service joke!!
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October 2022 by Cathy Powers
Worst workmanship ever. Wrong grill put on paint bubbled up 1 day. Had to fight to get them to make it right.Even to get the correct grill. Save yourself som headaches go to 3cServices: Painting
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September 2022 by Mercury
Not a pleasant experience, my car has been in their shop for multiple months now.... I can't comment on the quality of work yet, but their communication practices are awful. Multiple times after asking for a status update I have received messages stating ".... we hope to get your vehicle to paint next week" when in reality a month goes by and get the same response again.Service: Body & Trim
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August 2022 by STEVEN SCOTT
The inside of my car was completely rearranged... with things missing! 1,000 miles was put on my car while in their possession!! When I called them, they proved they don't care at all!! Seeking legal council!Services: Painting
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August 2022 by Sarah T.
I will never take my vehicles to service king ever again.This location fixed the tailgate to our Mercedes after an accident. The paint started chipping off within less than a year.Since Service king has satisfaction guarantee they agreed to fix our car again at no cost.We then waited three months for them to finally get in the parts they had allegedly already ordered.Once the part came in we were assured that the repairs would take 4 days max. We are now on day 15 with no date of completion in sight. I have called back multiple times and get the same answer "we're just waiting on it to be assembled".On top of their slow service the customer service staff is extremely rude and will not call back when leaving voicemails.Do yourself a favor and take your car somewhere else for repairs. My husband had to literally show up in person multiple times to actually get answers.
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July 2022 by Jordan Ramos
Not the best customer service. Incomplete work on a vehicle over 2 months due to missing parts. There has been a lack of communication on if parts are on site or when they'll arrive. Have left 4 voicemails to them to get an update and nobody has gotten back to us over weeks.
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July 2022 by Matt Mumaw
Very professional, repairs were timely and well done. No complaintsServices: Body & Trim
