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March 2024 by The Staples
Extremely overpriced for lackluster portions. And the serving staff acts and looks like they'd rather be doing anything than working. Columbus has so many amazing burger places that there's no excuse for a Manhattan original to come to town and be this bad.
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March 2024 by Josh Toensfeldt
Wow, where to even start? Employees making videos and screwing around, tables greasy and garbage on the floor, and this place was EMPTY. Over priced underwhelming food. Chicken bites were microscopic and mostly bread, absolutely dripping with fryer oil. It left oil slicks in the ranch dressing FFS! Burgers small and NOT worth the price they’re asking. You can talk all day about sourcing and quality but if a family of four can’t eat here for under $40 what are you doing? We tried for a redemption attempt and let the kids order shakes after the meal. Fail. $7 milkshakes are a crime. Corporate greed and management incompetency at its finest here. It’s no wonder your employees avoid customer interaction, they know how upset everyone is going to be with their shake shack experience.
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March 2024 by Wendy Ellis
Ordered 2 cheeseburgers, hamburger, and a drink - was $26. Thinking that as long as it’s good, it will be ok. All 3 burgers were charred to a crisp - well beyond burnt and probably not fit to consume. Tried to reorder one that also had the cheese burnt to a crisp. Server was very gracious about it but I won’t be coming back.
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March 2024 by Gregory McClanahan
They don't have any cashiers, they make you do that work for them. Their tablet doesn't respond to touch well, and their menu is convoluted. They have no combos or anything, so you have to buy $5 fries, a $4 drink, and a $10 burger separately, absurd prices for what this food is. I used to love shake shack, but this one has cemented never visiting one of these joints ever again.
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February 2024 by Lizzie Hefner
My burger and the shack sauce that came with were very good, my cheese fries were amazing and my Frozen hot chocolate shake, taste just like it reads. The place was well decorated and clean. Quick service and had kiosk or register option.
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February 2024 by Jenn Wolf
Great place even better food just go and get it.
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January 2024 by Kaylee Pierce
We waited over 40 mins for our food, the manager did offer to make it or refund the order, even with him making it there was still a sandwich that was missed, and the food was not anything to write home
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January 2024 by diestivalid ramirez
The Manager Justin was very kind to help us with a coupon issue we had and he honored it regardless. He was patient and understanding. Thank you Justin and Staff for the wonderful experience!
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December 2023 by Daniel Johnson
My girlfriend and I have been loyal customers since they came to columbus. But the problem I had with the polaris locating is that they were very rude!They called our name and tossed our food on the counter. When you stand near the counter wanting some help for whatever reason they act as if your not there. I will never go back to that location again! Swensons here we come!
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November 2023 by Creative Ape
The food is good! I typically order through a delivery service. For some reason you NEVER get a straw. Which is very inconvenient when you order a shake/pop.
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November 2023 by Casey Cannady
1st time ever eating at Shake Shack... and it was good... I get why some folks really dig it. There food is akin to an upscale Chick-fil-A + Steak & Shake baby.Got a burger and their chicken bites. Both were good and clearly high quality proteins. Definitely more greasy than I'd like, but hit the spot.
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October 2023 by Kari R.
Undercooked food poorly trained staff. I literally walked out without taking bite save your time and money and go to a different location.
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October 2023 by Jamie
Spent $5 on a burnt, paper thin grilled cheese with the wrapper stuck on it. Who doesn’t know how to make a grilled cheese?
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October 2023 by Mandi Hanes
Quick very efficient. Clean and nice atmosphere. Better than McDonald's, but nothing special. Cheese fries were pretty solid and the Shackmeister Ale was good.
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August 2023 by xxgrumpyxx1
The food was great and the atmosphere is chill and relaxed. The food came out in a timely manner and was fresh.I noticed when you place your order they ask for a tip. This tells me the business manager does not pay their employees enough, so they want customers to alleviate that issue by tipping their employees. I do not agree with this practice. Besides that, the place is decent.
