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March 2024 by Donna Thompson
Stayed here for four nights on a business trip. The entire staff was very friendly and helpful. Rooms are very spacious and comfortable.Rooms: Very spacious and comfortable
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March 2024 by Rich & Red O
This is second time I have stayed at this hotel. The rooms are in desperate need of an update. One of the elevators has never worked (both stays) and now they are letting guest use the staff elevator so you get to ride with dirty laundry! The breakfast is just ok, nothing to write home about. Please invest in your property! I will be staying somewhere else the next time I'm in town. There are a number of restaurants to choose from in downtown Worthington.
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March 2024 by Jeremy williams
Would you love an elevator experience that you will never forget! Well here’s your opportunity! If you would like to either wait 10-25 mins for it to come to the floor then this is the hotel for you! And you don’t need to workout, prepare to dash for the door when it finally opens because it shuts in 1.3 milliseconds! And during your possible 9 floor expedition, better hope no one gets on and hits down, cuz guess what?!! You’re going back down baby! Now they do inform you of this “elevator maintenance “ and do give you access to the service elevator as well. But guess what?! They don’t tell you it stops counting at the 7th floor so whoops, you may just get off on the wrong floor. And that good ol service elevator that they give you to use. Well you’re in luck, because you can hear that old beauty throughout the entire hotel guaranteeing you aren’t getting no sleep either! Well unless you fall asleep on the elevator that is. 44 years old, been in a few hotels in my life, even sketchy ones. For me to even take the time to do this speaks volumes. Worse stay I have ever had in MY LIFE!! And for how much they charge per night.. mannn stay away!
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March 2024 by ShitzN Giggles
The front desk staff is amazing ! Check-in was a breeze. It’s like we connected on a different level. I’m most definitely coming back!
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March 2024 by Jessica Burke
Writing this review because I couldn’t sleep from all the humming/noises occurring down the hall from our room. Front desk customer service was great. Main elevator was down the entire weekend, and was always busy/jam packed with people. Upgraded our stay to have access to the ‘exclusive club lounge’ which I’ve enjoyed once before at other Marriotts - quite disappointing. After we checked-in at 4:00pm, the club lounge was not re-stocked, bare to the bone and not impressed. Even when it was stocked, the options/choices were quite disappointing for what I had experienced in the past. This hotel does not exceed your typical luxury ‘Marriott’ or ‘Sheraton’ expectations whatsoever and I believe the staff/management could care less.This Hotel is just a tasteless piece of cake.Room - dirty, over used. Pool - dirty, foggy, not cleaned. Noisy AF. Fitness center - missing dumbbells, treadmills turned off. Hallways - full of running obnoxious kids. Staff - Nice, but nonexistent. Surrounding Community - sketchy AF. We travel to Columbus every year, and will never consider staying here ever again. Shame on Marriot Bon Voy App for false advertising, and even representing this hotel.
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March 2024 by JBC Office
Well I wouldn't recommend this hotel at all.Elevators are broken, it's very dirty and dated.The rooms are VERY noisy.
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March 2024 by Chip Munn
I am a Titanium Elite member who travels for a living. Without a doubt Yvonne is a superb Front Desk Supervisor who makes sure every customer is well taken care of. She has tremendous work ethic, which is difficult to find in today’s marketplace. She makes sure a customer’s experience is special!Yanni is an excellent Front Desk Agent who always has a smile on her face. She personally ensures the front desk registration is well taken care of. In addition, she rectifies any concerns a client experience.I believe the Sheraton Suites is lucky to have both of these women in their employment.Rooms: Good. Clean and well appointed.Nearby activities: Great location. Columbus is a great town.Food & drinks: Good breakfast.Excellent kitchen & staff.
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March 2024 by Jay T
wifi is bad, room is okay, if youre not caucasian dont even stay there… they’re racist sad to say.
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March 2024 by Akira Sato
Food & drinks: It was amazing there are restaurants and bars, you truly could never go wrong with this hotel, so fancy!
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March 2024 by Ray Burke
My room smelt like it hadn’t been cleaned in months. The A/C in my room did not work. One elevator didn’t work which made the entire weekend there extremely inconvenient. The Starbucks there took a whole day and a half to take your order. 1/10
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February 2024 by Kelly Gradi
This is a disappointing Marriot. This is the second time I’ve stayed here and don’t think I will be staying again. The breakfast is expensive. My room this time smelled of sewer. The shower doesn’t close well and water gets everywhere. There’s no shampoo or body wash like most Marriott’s offer. The TVs do not have streaming. The front desk girls are unprofessional. The furniture in the living room is uncomfortable. Try the many other Marriott’s around the area.
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February 2024 by Kaloni Buresh
The toilet flooded the room I was in but very helpful
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February 2024 by Jonathan Beeton
I stay here a lot, like about three weeks a year. The number one reason I really like going here is the staff. They are really fantastic, especially the breakfast staff. The same employees have been there for the past three years I've been staying there, which speaks highly of management, which I've also been really impressed with. Yes, it is an older property, but they continue to make improvements. Yes, I've had a few issues and I've brought them to the attention of the manager who listened and assured me he'd use this as an example for how they need to do better -and the next time I arrive, the issue seems to have been addressed. So, if you want a place that's safe and friendly and working to improve every single day and staff that actually care for you, then stay here. Also, Tesla drivers, note there's a supercharger one minute away.Noteworthy details: Tesla Supercharger one minute away.
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February 2024 by Roger Ludwig
Have stayed here many, many times. Always friendly, attentive, personable, and eager to help.Rooms: All the rooms we have stayed in have been identical. Always clean and fully stocked. Independent heating and cooling keep it comfortable.Safety: Never had any security issues of any kind.
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February 2024 by James L
Nice room, a bit noisy.Walkability: Bunch of near by food/cinema