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November 2023 by Cindy Lininger
Both staff members were extremely kind and helpful. Customer service was fantastic.
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September 2023 by Joe Redd
Came in needing a paint match for stucco, my sample was too small for their machine. The place was super busy and I could tell the workers had big and complicated orders happening. But Jenna gave me super customer service and made a perfect match happen without the fancy machine, she took the time to get it right and made me feel as important as the 150 gallon orders they were working on. A+++ customer service and result, super cool under pressure.
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September 2023 by Tony S
1. It took me FIVE DAYS to get it. I ordered online on a Saturday afternoon and and figured it wouldn't be ready until the next day. What I DIDN'T expect was that it wouldn't be ready until the following Thursday.2. When I went in to pick it, the guy behind the counter had NO CLUE what I was there to pick up. I offered to give him the order number, but he ignored me and found it himself - or so I thought. He took a gallon can off the shelf behind the counter, and I told him that it was only supposed to be a quart. He looked at the screen again and oh, yeah Emerald Exterior. Exterior? Did I order that my mistake? I checked my confirmation and it said interior, so I let him know. He took a quart can off the shelf, put in on the mixer and gave it to me.3. I DID NOT at all get what I had ordered. When I got home and opened the can, it was pure white. I compared it to some paint the same color as what I had order but a different finish just to be sure, and they had definitely given me PLAIN WHITE. I had noticed that he didn't tint it, but I thought that was because it had already been done because they had FIVE DAYS to get my order right. When I received the email that my order was ready, I picked it up under the assumption that it was indeed READY, as in ALREADY TINTED.4. Apparently, this was all MY fault. I went back to the store and had to wait for 20 minutes. While I understand that there were other customers ahead of me, this was something that I SHOULD NOT have had to be doing. I told the (other) guy behind the counter that my paint had not been tinted per my order. He took the paint, tinted it, showed it to me and gave it back. No "I apologize for the inconvenience." or "Thank you for your patience." Just a 'here you go' because clearly it was my fault for not checking it when I left the first time.
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September 2023 by Tony S.
For starters, this is a review of the store and NOT Sherwin-Williams products. I needed to paint a small bathroom that is tiled 2/3 the way up the wall so I only needed about a quart of paint. 1. It took me FIVE DAYS to get it. I ordered online on a Saturday afternoon and and figured it wouldn't be ready until the next day. What I DIDN'T expect was that it wouldn't be ready until the following Thursday. 2. When I went in to pick it, the guy behind the counter had NO CLUE what I was there to pick up. I offered to give him the order number, but he ignored me and found it himself - or so I thought. He took a gallon can off the shelf behind the counter, and I told him that it was only supposed to be a quart. He looked at the screen again and oh, yeah Emerald Exterior. Exterior? Did I order that my mistake? I checked my confirmation and it said interior, so I let him know. He took a quart can off the shelf, put in on the mixer and gave it to me. 3. I DID NOT at all get what I had ordered. When I got home and opened the can, it was pure white. I compared it to some paint the same color as what I had order but a different finish just to be sure, and they had definitely given me PLAIN WHITE. I had noticed that he didn't tint it, but I thought that was because it had already been done because they had FIVE DAYS to get my order right. When I received the email that my order was ready, I picked it up under the assumption that it was indeed READY, as in ALREADY TINTED. 4. Apparently, this was all MY fault. I went back to the store and had to wait for 20 minutes. While I understand that there were other customers ahead of me, this was something that I SHOULD NOT have had to be doing. I told the (other) guy behind the counter that my paint had not been tinted per my order. He took the paint, tinted it, showed it to me and gave it back. No "I apologize for the inconvenience." or "Thank you for your patience." Just a 'here you go' because clearly it was my fault for not checking it when I left the first time. In the time that it took me to get this small amount of paint, I could have gotten the paint elsewhere and painted my whole first floor. If this is what they do with the small orders, what do they do with the BIG orders? Save yourself A LOT of time and aggravation and get your paint elsewhere.
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January 2023 by Lynn Speelman
It doesn't matter what scherwin williams I go into so far like this store I went in with several colors for them to match and again spot on ?? Ashley is very helpful and nice
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February 2022 by Denise Friend Foster
My husband had called the store to ask if they had any N95 masks available. Fortunately they did. We asked the clerk to hold a box for us. When we arrived at the store, the masks were waiting. We made our purchase.
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June 2021 by andrew kapp
This store is a joke they don't have anything you need in stock
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January 2021 by Jerome Carmon
Fast and courteous service!!
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October 2020 by Lee Marxen
the store is fine. the sales staff are good at their job. Don't answer the d*** survey. the SW marketing people aren't fun.
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July 2020 by Joshua Kasser
Good service
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June 2020 by Camille Doty
I needed a paintbrush to touch up a wall that was creatively designed by my little one. Brad helped me to find the best option at a reasonable price. He have great customer service because he cares and understands. Awesome experience.
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April 2020 by Christina Campos
The sales associates I spoke with over the phone at this location were knowledgeable, patient, and friendly. We have been completely satisfied with our experience and will certainly return when we need paint in the future.
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March 2020 by Stephanie Hayward
Everyone is always helpful and knowledgeable
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February 2020 by Ed G
THE paint store. Oh wait, there's Creative paint too...
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January 2020 by Shawn Milroy
Great knowledgeable employees. Very loyal to the customers.
