-
January 2024 by Jason W.
Installed a countertop for my mom. They wouldn't move the stove or disconnect any plumbing. Not too big of a deal but weird for a "fine.kitchen" installation company. After the install, despite the many mistakes pointed out by my mother, they walked....right before Christmas. The countertop was piece at her house and was bonded together not on plane. There a 1/2" gap on the one end and their solution was to caulk it pr put a piece of wood over it! It was supposed to be all 1 piece. The veins in the 2 pieces don't even run in the same direction. They knocked pretty decent chuck of drywall out as well and just left it. We've been waiting for a month now for the many problems to be addressed, but now that I'm involved and know what I'm talking about, they have gone ghost. Do your research and save yourself a guaranteed headache....go somewhere with professional installers and owners that care about their reputation. This was done through Lowes, because after seeing p and Google reviews, who the heck would let this company into your house!
-
October 2023 by Sweta S
We got our new home countertop done by them and after few months less 5 months there was a small fabrication of countertop that came slip off from the corner near the sink area. They totally denied any warranty but mentioning it is not covered and is caused by damaged and this quartz countertop I am talking about. Cheap quality and bad service that was my experience choose wisely.
-
August 2023 by Myra W.
We got our kitchen cabinets from Sims Lohman as that was who our builder used 7 years ago. Our bathroom cabinets, granite peninsula, kitchen sink, and bathroom counters are also from them. The base molding in the kitchen needed touched up but the touch up kits that they had given us was dried out. I called and askedPage if we could purchase. She was so helpful. This color was discontinued but she found one left and said that we could just have it. Now that's great customer service.
-
March 2023 by J M.
I just wrote a review for the local chamber of commerce. We were scheduled for template on 3/1, they came, measured, were to install on 3/7. They were a no show, with no communication. I called and left two messages with the install manger, emailed our sales contact, no call back. I then got a text from the install manager stating our farm sink needed leveled before they could come install and would need to come back to template. Here's the thing, they never communicated to us or our GC that the farm sink wasn't level, and our GC took pictures with leveler, and it was level. After reading some of the other reviews, I'm now worried that our counter cuts may not be accurate, but my hugest worry is that they will even show up at all, and they are paid in full. What is the result . . . 1. Delay in our appliances being delivered by a week 2. Delay in our back splash being installed, until after the install of the countertops, 3. Delay of us moving back into our home 4. More money to live outside of our home And only an email saying they would check into what happened with installation, and a note that once the sales is done, its up to the install department to finish it out. This just tells me they have poor project management structure, too much work, too little staff, no one to ensure customer service quality. They don't talk to one another, and even the general manger, Chris, has not replied at all, the Sims overarching website also does not have a customer service line, email option --- that I can see. If it is there, it is hidden to not encourage feedback.
-
December 2022 by Quincy Hernandez
Truck driver here , been reading all theses bad reviews and seems very legit. Been sitting almost 12 hours waiting for them to unload me , a few forklifts around and they can’t unload me ? Bad place can’t even answer a phone to even schedule an appointment for delivery . Won’t be coming here again
-
October 2022 by Daniel Bennett
Stay away from this place. I ordered cabinets in mid December and my project is still not complete. I received to cabinets and 3 were damaged. They reordered and arrived. The installer came and installed but noticed trim pieces were missing. I had to call again tell them what's missing and they arrived weeks later. Installer came out to finish and it's all the trim pieces were ordered wrong. This has happened 3 more times since and still no trim pieces. Going on month 4 now and my small project is still not complete. Tried calling to see where my trim is and I'm ghosted. I would never order from this place.....
-
March 2022 by Tracy Williams
Stay away from this place. I ordered cabinets in mid December and my project is still not complete. I received to cabinets and 3 were damaged. They reordered and arrived. The installer came and installed but noticed trim pieces were missing. I had to call again tell them what's missing and they arrived weeks later. Installer came out to finish and it's all the trim pieces were ordered wrong. This has happened 3 more times since and still no trim pieces. Going on month 4 now and my small project is still not complete. Tried calling to see where my trim is and I'm ghosted. I would never order from this place.....
-
March 2022 by John B.
Paid for, and was measured for countertops through Cabinets to Go, who uses Sims Lohman for countertops. They came on December 16th and measured. Was told 3 to 4 weeks. Starting at the end of January, starting calling Sims Lohman multiple times a week for a month, with no return calls. Finally Cabinets to Go reached out and found out on February 7th that the countertops I ordered were back ordered, and was told I needed to pick a new countertop or wait indefinitely. Went up the next day and ordered new countertop, and paid an additional fee, as this was a more expensive countertop. It is now March 8th. Trying to reach someone to see the status of my order for the past week. No call back. I called Cabinets to Go, and they are trying to contact them. I am now trying to find out if the countertops have been cut and are actually coming. If not, I will go with another company in town who has guaranteed installation in one week. It will be more money, but at this point I am willing to pay anything to get my kitchen done. My remodel was supposed to be done by Christmas, and now I am wondering if I will have for Easter. So disappointed. :(
-
October 2021 by Steve and Marsha Hess
Had a 5 star experience with Sims-Lohman start to finish. Communication was great the entire time. Visited to warehouse in West Chester to choose our granite slab and they were all very professional and friendly. The scheduler was very prompt and easy to reach. The team that came and installed the counter were awesome. We had a slight problem with our original sink and it was promptly replaced without question by Chad and Cody. I did not get the names of the original granite installers but they did an excellent, professional job and we could not be more pleased.
-
October 2021 by Monique B.
Staff is helpful, quality of product sold is poor. Order omega cabinets and overall disappointed with the quality. You can purchase a better product from IKEA.
-
September 2021 by Ricky Small
Stay away from this place been here since yesterday and they keep changing when they will unload me. The guys in the warehouse just set around smoking cigarettes instead of doing what they’re supposed to be doing. Bedrock was the broker that booked this load and they are about the same as far as getting anything done to help get me unloaded.
-
May 2021 by Aeran T.
I can not say enough great things about Chris and Craig. They did an unbelievable job. Clean, careful and professional. In addition the office lady Jeanne is remarkable in her professionalism. As in Operations Manager in my own career I work with many vendors and contractors. I would highly recommend this company. Working this I can honestly say I can not think of one bad, even ever so small, thing I can say about my experience with this company. A+, would highly recommend!
-
March 2021 by Spencer John
We had our kitchen remodeled with a new countertop installed. Kristen was pleasant to work with and managed the process from start to finish and answered all of our questions. The installers showed up on time and were in and out in under an hour! They put the granite countertop and it has held up well and is easy to clean after 1 year of being installed... Overall, was a great experience!
-
March 2021 by Don Hunter
To: sims-lohman, your comments did not help and you should have said you were sorry. I had already paid for 68 sqft and it was only 63, so lowes owes me and Kristen said I owed lowes. I want you to realize that Kristen did not check this before sending me the rude email. Get your facts straight and stop defending your employees when they are wrongKristen Downing, left me disrespectful emails saying I owed more money, and tried changing several of the dates I had scheduled to either come in or my final install. I had to speak up for myself or I would have been screwed over out of money. Not just getting played, getting screwed out of money...
-
February 2021 by Shannon Hill
We were able to pick out the most beautiful pieces of granite. Everyone was wonderful to work with including the gentleman who came out to measure and the installers. They made the process very easy. We love our kitchen again thanks to Sims Lohman!
