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February 2025 by Chynna S
I had an excellent experience with Ms. Bell. She went out of her way to explain transferring my phones from my old provider to T-Mobile. It took a few days because of my work schedule but she didn’t mind that at all. If I ever need anything else she is the person I would come back to.
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February 2025 by L C (LoLo)
I love this store. The staff is awesome and very helpful.
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December 2024 by Idris M.
I went to this location last night (12/15/24) with a never opened, never used, still in the box and plastic Samsung A35 5g that I brought from to get a SIM card for it and to pay the bill on my current prepaid line. The lady representative grabs my phone, takes it out of the box, rips and throws away the paper/foam thing surrounding the phone, and slams the caseless phone on the counter and slides it around. She starts asking me where I brought the phone, when I tell her Best Buy and that it’s unlocked, she says,”yeah. Sometimes Best Buy phones aren’t unlocked. “ then walks up to a display phone, pulls out the SIM card and inserts it into my phone without my permission to verify that my phone is unlocked. I think she did this to keep me paying for a SIM card that I couldn’t use. I don’t know, but when I got home, I turned on my phone and got a blue screen and a message regarding asking if I was sure that I want to change the OS on the phone. This is a new phone that I never used (the set up screen popped up when she turned it on). It was very rude to rip open packaging on a device that was clearly going back into the box, slap it on and slide it across the table with no screen protector or case. The worst part is that I was charged $70 for my prepaid line, and when I woke up today, the bill was not paid. Leaving 2 stars because the second SIM card atleast allows me to make phone calls and work without wifi
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November 2024 by Makayla Garnes
Moving my derives from AT&T to t-mobile was painless and the derive was great!
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October 2024 by Christopher Rice
10/7 visit. I went to purchase the S24 Ultra 256GB. Guy comes out with the 512GB and hands it to the sales rep helping me. He asked twice if they had a 256GB in any color. The rep that grabbed the phone shook his head no both times without looking up from his phone. I declined the 512GB and went with the S24+. The 3rd sales rep said they did have them and went and pulled one from the back. I was lied to so they could try and up sell me the 512GB, even after the rep helping me asked him for the 256GB.
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August 2024 by Dan DeMura ( )
Phone was having a SIM issue. They had me fixed up and out of the store in like ten minutes. Great Customer Service.
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July 2024 by Louise Caputo
We recently switched carriers and purchased a new phone at your Polaris store. Darius Richardson did an excellent job in facilitating the switch. He is a great representative for your company and deserves recognition for his efforts.
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July 2024 by Ken Schulz
Tyler and Bryan went above and beyond for me today. I lost my phone and a form of ID in a canoe trip. They stayed patient and thought outside the box to get my Sim changed to an old device when all I had is a military ID. They worked with Mr and tmobile customer service and got my phone back and going. So thankful for them .
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July 2024 by Joan Scott
Darius did a great job helping us move from at&t thank you!
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June 2024 by Matthew Snell
Darius helped us get switched from Verizon to t mobile and anytime we need assistance with any issue he is always fast and professional at addressing the issue.
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June 2024 by Marcia Shields
Darius has always been so helpful when I come into to T-Mobile! We originally met him over at Easton location, found out he relocated to the Polaris location and we have followed because of it!
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June 2024 by remma sridhar
Darius Richardson is a wonderful person who explained me all the details on phones. I appreciate him.
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June 2024 by Carol Taylorr
Wonderful experience! Darius did a great job taking care of my problem!
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May 2024 by Trinity Snell Powell
Darius made switching from Verizon to T-mobile a breeze I am so happy I was able to get in and out.
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May 2024 by Jessica Snell
“I highly recommend this business.” “Darius’s customer service is second to none.” “The knowledge he has of the Brand is outstanding, exceeding my expectations every time.” “I was completely impressed with his professionalism and customer service.” If you are in the market for a new phone, watch, air pods whatever make sure you ask for Darius. He will take good care of you and any questions you may have. Thank you Darius for making this purchase painless
