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February 2024 by Aftab Safi
There are many disrespectful people
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February 2024 by Saddam Aburaida
You are the best person working with the Tmobile thank you so much for your service and help ?✌️
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February 2024 by mahidi shobug
Two person working today this stor , thay are helpless. Thay don’t have any idea of t mobile service. If you ask them anything they tell you call 611 customer service, store manager is not in here today .
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December 2023 by Chrissy Alex
Misquoted plans. “I have to ask my manager” with any simple questions. This was done behind closed doors as the manager only peeked her head out into the main space of the store. Kenneth was adamant that the free iPhone 15 deal was over a 12 month period, but all other local stores and customer service said 24 months. He couldn’t give me a copy of a quote for a phone plan, only that I could take a picture of his handwritten scribble. This store is franchised. Don’t go to this one, if using T-Mobile!
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December 2023 by Tavon Claytor
I had an awful experience here. I called to ask about up charging and upgrading my billing and phone. The sales representative told me to come in and said he can’t do anything over the phone, I told him okay I will be there. When I entered he talked to me, and when I asked him to start he said his system was down actually, why didn’t he tell me over the phone? It just looked like he closed down the register and didn’t feel like doing his job. The way he handled this was so unprofessional and upsetting, so much so I took my money else where and switched to version that very night. Yall need better professional and consistent communication, actually Address customers when they walk in and not hide in the back. Be actually helpful and not push us away when you feel like it on the clock. The gentle man I believe was the only one in the empty store on December 7th 2023. He shouldn’t be trusted to run the store alone if these are the things he’s gonna pull. I went to a second tmobile that very night after this one and had another terrible experience before going to Verizon for help.
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November 2023 by Amy
They need more workers. The guy and gal that are always working are super nice though.It's incredibly hot in there though
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November 2023 by Veda Gilp
This was the best! Rihan was so polite and knowledgeable, and she diagnosed my phone problem after a few questions. Fixed it in under 15 minutes. A real professional. Thanks T MOBILE and Rihan.
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October 2023 by Sahar Tabatabaee
Riham is very knowledgeable and has exceptional problem solving skills. She was very calm and collected throughout the process of helping us switch to T-Mobile and extremely patient with our requests. I highly recommend this store for their excellent service.
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October 2023 by Amy Anderson
They need more workers. The guy and gal that are always working are super nice though.It's incredibly hot in there though
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October 2023 by john Denney
Just switched to T mobile after years with a competitor, They were professional , patient and overall made the process very easy.
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August 2023 by Joseph Purpura (Joey)
I've been to three T-Mobile stores. The last one I went to in Upper Arlington on Henderson Rd the young man took the time to help and answer my questions. Told me all the options available. I thanked him for his help and if I decide to make a change I would come back to this store.?
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June 2023 by Tony Noland
The BEST customer service experience I've had!! Rihan, at your Henderson Rd location, was a monumental help in switching me to your services. My last carrier gave her and I such a hard time in the switch, a project that took 2 days. On my arrival the 2nd day she had all my stuff ready to go and finished the switch for me. She was so patient with me and I really appreciate her as a wonderful human being.
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May 2023 by Archy Dice
My story began in July 2022, now require a cell phone number everywhere, and no matter how I ignored it, but I had to buy a mobile service. I drove to the nearest T-Mobile store down West Henderson Road. There I was warmly greeted by a young pretty woman, we began to arrange the service. I have my mobile number and wanted to keep it, the sales assistant explained to me: - First I need to buy a service with any number and then the company will transfer the service to my number. Very interesting is to do payment, the store has a wireless terminal if you use a card a printed receipt for payment cannot be provided because no printer there and in the case of an argument, you do not have proof of payment. Those, if you paying cash, then it is not possible to prove payment. It is up to store owners discretion where the cash will go - to the private pocket or to pay taxes. After some time, associate called T-Mobile, she turned on speakerphone so I can hear, and the company told us that they could not switch to my number, it was expired. Then I said that I want to cancel this service. In the process of talking with the company, it turned out that in addition to $15 for the service, they charged me $10 for the SIM card and this amount of 26.95 with taxes is non-refundable in any case even if I do not use it. She didn’t warn me that the SIM card costs $10, and since I didn’t have a receipt, I didn’t know about it. What else I would like to say about the low level of training of the store staff, in my presence, (another woman store consultant) came a male client of Sprint with a problem phone. His family has three phones and only his phone has a weak signal level and therefore misses calls, obviously a problem with the phone, but instead of changing the phone in warranty, she replaced SIM card and the person left thinking that the problem was solved. Of course he will come back and drive 50 miles to the store again just one way. During to be a client of T-Mobile I have some simple questions it posible to solve using chat on T-Mobile website. I discovered another problem - waiting for the operator to answer forever.P.S. Reader, you decide to use this store or probably go to another.
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May 2023 by Karim Baouali
Totally unprofessional, the lady was very rude, complaining and yelling on friend's kids assoon as I got at the entrance . My friend called earlier and she told him that the store closes at 7 pm while it closes at 8 pm, feels like she hates to work in that place .It's sad to see such experience in a place like this. I am going to cancel my plane. I don't recommend this place for anyone, no welcoming environment.
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May 2023 by Fouad Largos
I have a family plan. My experience at this store with lady made me think to leave T mobile. I have 5 lines in my account and I'll the transfer process.
