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January 2024 by ShiAnne Wilson
Erick at 5531 Westpointe Plaza store was absolutely incredible! He helped us add a line, upgrade phones, change service plans and made sure we took full advantage of our T-Mobile benefits! He made sure we knew what to expect with our new add ons and that we were comfortable throughout the whole process! Explained everything so well, I feel like a T-Mobile expert! Erick was great to talk to and we hope we get the honor of always going to Erick for our T-Mobile needs!!!Thank you again Erick!From the guitar couple
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January 2024 by CUBANO DONDE KIERA KE ESTÉS CUBA
Excellent service
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January 2024 by Espas Muzikal Media JPA
Very friendly people and willing to help
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January 2024 by Samantha Buentello
Cig on the ground ✅ Customer service ✅
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October 2023 by Thomas Downey
Had absolutely no problem. It was a bit slow at first with someone already helping a customer but once the lady came out from the back to help it wasn't bad at all. I already knew what was i looking for and she got it done for me. Even had time to help another customer with an issue while we was waiting on my phone from the back. Had no issues.
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September 2023 by Omar Khan
Very knowledgeable staff. They have huge variety of great phones
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September 2023 by Rabah Kedir
Worst store ever, if I could give zero star i will, service was so bad, I was so angry, the most important thing for them is money and sell items, that's it. I did buy multiples accessoires but the quality is very bad ? I went back to them, they said we can't do anything. I wouldn't recommend it to anyone stay away from this store, or t-mobile in general?
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September 2023 by Lori Barron
Check your account after adding a new line or device. Device protection was added for $18 a month. I was not asked if I wanted this and is something I never purchase.
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September 2023 by SteveDWin
Very friendly and knowledgeable staff. Very satisfied
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April 2023 by Mike Swank
Had a tech problem on my phone.Went in and the employee had it fixed really fast. I'll definitely be going back.
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April 2023 by Idir Iguetoulene
I won’t recommend it to anyone. They need to train really good before they talk to a customer. I had to get 6 lines and the guy told me you are eligible for free phones. It wasn’t free, I tried to return them they ignored me. My bill was too high now, customer service is sucks, go somewhere else I had really bad experience with T-Mobile in general; withThis location and the home office .
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March 2023 by Idir Iguet
I won’t recommend it to anyone. They need to train really good before they talk to a customer. I had to get 6 lines and the guy told me you are eligible for free phones. It wasn’t free, I tried to return them they ignored me. My bill was too high now, customer service is sucks, go somewhere else I had really bad experience with T-Mobile in general; withThis location and the home office .
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January 2023 by Matt Duke
Great customer service, went here after the one on Hilliard Rome said I couldn’t trade in my phone there. This location was very quick, friendly, and professional with helping me trade in my phone!
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January 2023 by Ibrahim Mahdaly
The stuff here not friendly and not helpful i was planning to purchase new phone but now going to switch plan phone and eSim card from Verizon
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January 2023 by Lisa Bellar
The man that took care of me was rude and didn't bother to tell me his name and then tried to sell me a different phone then what I wanted