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October 2023 by Sasha
Arrived around 6:50pm couple days ago. I wanted to upgrade to the new iPhone 15. When I arrived it was busy but I waited patiently with NO complaints or ATTITUDE. They got to me around 7:45pm or later. I was advised I can upgrade but they would not be able to do my transfers. I would have to come back the next day. Mind you I waited patiently for an hour. Yet I need to come back to finish. Funny I don’t need to come back to do the upgrade just the transfers. Why would one want to wait for an hour and then still come back the next day to possibly wait again ? So I left and was serviced the next day at another store. I do not recommend the customer service at this location. If I can rate 0 stars I would! It was a tall bigger guy he appeared to be middle eastern or Latin with black facial hair possibly and he asked the tall African American guy by phrasing it ‘I can’t do her transfer right ? could he do my transfers and was told NO.
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September 2023 by J Netzah
This company is a fraud …. I was with this service for at least 8 years while they were charging me for services that I did not asked … then in July I started with a diferent company but now that is almost October tbmobile continue sending me a bill …. What is wrong with this company …. I feel very disappointed.
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August 2023 by Odaa Sound
One of the representatives outright lied to me. When I called their 611 number, I was told a different story. I also was rushed.
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August 2023 by Becky Walker
Malcom was super helpful and knowledgeable! It was a hectic morning but he made the process smooth and painless
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July 2023 by Juanita Vazquez
Wonderful people and their phones are 100% better
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June 2023 by Mario Banales
Erick was very knowledgeable and helpful when it came to helping us choose the right plan and phones. He helped set them up and the manager, Minar, was also very helpful and polite! I will definitely come back and recommend to others.
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June 2023 by Chris Rose
The store was great! Loving the new T-Mobile re-brand/re-model. The staff was friendly & they had the exact device I wanted!
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June 2023 by Shivam Patel
Awesome store! Helped me switch from Verizon. Had a great salesmen too!
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June 2023 by Jennifer Pritchett
T mobile shut your stores down because your customer service and staff are the worst I've ever encountered. This location is store number 2 and service was just as bad as the first location. I walked out saying we are just going to switched providers because your people are rude and incompetent and I'm done wasting my time and money
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June 2023 by darwin castro
I had a simcard esue i come in Bry was nice to me and explained the situation, she help me a new simcard my phone now is great.
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May 2023 by Dark Cian
I went into tmobile today to upgrade my girlfriend phone. It was the worse store i have ever been it.. They are very rude and the employee argue and not to interupt her after i was explaining the promotion i saw on the tmobile website. She was very rude the whole time there.. I would avoid this store at all cost.. i regret going into that store...
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May 2023 by Antony P.
This store is a joke. They have employees that have no damn clue of what they are doing. I've been to this store 5 times. 3 of which I was told that they could help me then they couldn't, then when I told them that I was told by someone in their store what they told me and I was told "No we don't do that" I reccomend going to another store with competent people.
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April 2023 by Caroline V
Erick was very helpful in upgrading my plan and patiently worked through the complications that popped up.
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March 2023 by Kellie Gedert
Good team. Erick was super helpful and patient. During busy times he was willing to multi-task to make sure people didn't have to wait long.
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February 2023 by Nate THomas
Didn't get my problem solved, but worked it out myself.