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December 2023 by Jason Miller
Good experience, not pushy, and made sure we had everything we needed for the backsplash installation.
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November 2023 by DIana Dockman
I had a great experience! Cindi helped me select the tile that I used for my fireplace. She gave me samples of several to bring home and worked with my contractors to order it for my project. I highly recommend this store on Morse Rd and Cindi and staff for your next project.
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October 2023 by Joyce Wendel
Great experience. We had to have our bathroom shower retiled and were not looking forward to picking out the different colors and styles of tile pieces as neither my husband or I are very good at interior decorating. But Drew was great! He greeted us as soon as we walked in and was very pleasant and knowledgeable. We told him our current color scheme (wall and floor colors) and he showed us different options and made recommendations. We were very pleased with his recommendations and he turned a somewhat dreaded experience into one that was quick, pleasant and painless. The price seemed reasonable and we would have been happy to spend even a little extra for Drew’s experience and recommendations!
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September 2023 by Heather Baughman
It took a while for us to get acknowledged, even though there was a young girl standing around talking to other associates and looking at her cell phone. So we went up and waited at the desk and Cindi helped us as soon as she finished up with another customer. She was very helpful and friendly. She was knowledgeable about the tile in the store as well as giving us design assistance. I love the tile we picked out and can’t wait to get it on the wall!!
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April 2023 by Charity Chojnacki
When I walked in I wasn’t quite sure what I was looking for,but with the excellent customer service from Jeremy, who was so personable,and a amazing sales person,sir should get a raise and paid vacation
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March 2023 by Amy Burdick
I recently placed a special order through the Columbus store and made a big mistake with regard to delivery (I live in Seattle). When I called to work through solutions, Jeremy stepped up in a big way to make sure that not only will I get my tile, but quickly. I was really at a loss and he totally fixed it for me. The store manager was also supportive. I can't thank them enough. If you are in the Columbus area, buy from this stellar group of people. They are also experts in their field and will guide you toward your dream project with ease. #fanforlifeAmy BurdickSeattle
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January 2023 by Ryan Hicks
We had a great experience at The Tile Shop to assist with a shower tile remodel. We were greeted immediately by Leslie and she was happy to help and guide us through some different options. She was very knowledgeable and was very helpful. We will come back again if another project presents itself! Thank you Leslie!
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November 2022 by Andrew Bow
A huge amount of options with a great staff. Definitely recommend.
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November 2022 by David Maloy
I had a pleasant and care free experience at the tile shop. Recomend.
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September 2022 by Kaylah
If I could give 0 stars I would. I came to use the bathroom and the guy was rude about it. I’m also black so it felt racially motivated.
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August 2022 by Arash Ghazvini
Leslie gave me probably the best customer service I’ve received this year. Super knowledgeable, fast, and honest help.To help save me money, she even recommended I price shop a sample tile I already had from a different store. Couldn’t help but write a review for her honest and straightforward approach.Will come back for future tile needs for sure.
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July 2022 by Meg Howard
So happy to find this place. Leslie was wonderful in helping me pick out tile, grout and everything. Even finding one of those tiles to come In just in time when it was back ordered.Also, their tile is excellent quality and undergoes a top notch QC process. Makes me feel comfortable that I’m getting a consistent quality product!Highly highly recommend.
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July 2022 by Josh Wright
We came in looking for tile for our master bathroom, our first home-renovation project. Darcy Shelson greeted us as soon as we came in and was a tremendous help -- guided us to everything we knew we needed and several things we didn't. Order was ready less than a week later and she arranged to have it delivered to our home for free. Great selection and outstanding customer service.
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June 2022 by Nickie miller
Jeremy was amazing. We finally decided on tile for our master bathroom with his help. Amazing customer service and quality.
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May 2022 by Audrey Platt
We came in with an unusual request, searching for materials to use in a boardgame project. I was fully prepared to search around the store myself. When an employee named Jeremy came up to us to ask if we needed help, I felt rather silly describing what we were looking for and why. Jeremy was extremely enthusiastic about our little project and bent over head over heels examining tile options based on weight, scale, and even center of gravity to help us find exactly what we needed. We had such a wonderful customer experience here.
