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December 2025 by Timothy Mullins
Had an appointment made. Arranged my whole day around it for them to say sorry we can’t do the work.
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November 2025 by Zachary Foster
Always good service from these guys here. I have no complaints.
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November 2025 by Brian Galloway
This was a positive experience, thanks in large measure to Ada. She helped at each step in the process.
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November 2025 by Denisa Hodzic
Absolutely terrible customer service. Tires weren’t mounted properly less than a year ago, and now 2 out of 5 tires are consistently leaking — including the spare, which drops 30 PSI within a week of airing it up.
I made an appointment for 3:30 PM, left work early to be on time, and was told by James that the wait would be 1.5 to 2 hours (or more). I asked what the point of making an appointment was if I’d still have to wait that long for an issue that shouldn’t exist in the first place. James then began explaining how tires are installed — which I cut short because clearly they weren’t installed correctly the first time.
He then questioned why I waited so long to come in. I explained that colder weather makes the leaks more obvious. His response? “Well, either way, it’s gonna be 2 hours.” I expressed my frustration and concern, especially since my spare is unusable, and told him anyone would be upset after leaving work early to fix a mistake made by the same shop. He replied, “Well, I have a different personality, so I wouldn’t be frustrated.”
At that point, I asked to speak to someone else since he clearly wasn’t understanding my concerns. He walked back to the shop while the mechanics looked over and laughed. Another mechanic came out and was at least understanding, but still confirmed there’d be about a 2-hour wait — with “possible” delays even after that.
If you schedule appointments, you should have a clear idea of your service times and honor them, especially when the issue stems from your own previous work. I wasted time and money here for the last time. I called another shop right after — they serviced me immediately and even did it for free.
Pathetic experience overall.
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November 2025 by Slobodan Zecevic
Had tire discounters mount some tires I had (less than a year old) they checked them said they are good to be mounted. They ended up not doing their job correctly (I woulda know since I was a tech at this store when it opened up) 2 of the 5 tires mounted had significant bead leaks. It’s apparent they didn’t not clean the bead surface prior to mounting the tires (that I was charged almost $200 for) fast forward to trying to get this resolved, made an appointment for 3:30 and sent my wife in since it’s her jeep. Told her it might be 2 hours to get to it….a problem that could’ve been resolved had they done their job correctly. So now she’s furious; the sales associate ends up walking into the shop to the techs about it and they look over and start laughing. This shop used to run smooth when I worked there with Jim and Steve up front. Now it’s a place where I won’t be doing business with anymore. Extremely unprofessional sales staff. Complete joke. Waste of $200.
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October 2025 by Ysuz Agev
They did an excellent job and were very friendly.
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October 2025 by Mary Proctor
Made an appointment for 4, showed up at 3:45, and they didn’t get to my car until 5:05. All I needed was an alignment check. The staff were polite but it would have been helpful if they were more upfront about how long of a wait it would be
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September 2025 by Jeanne White
Alignment, brakes, oil change all performed on Saturday afternoon under $1K.
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September 2025 by Veronica Vargo
Couldn’t ask for better service! Ask for Dakota—he’s super helpful, friendly, and nice to look at.
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September 2025 by Robin Hilty
Everyone was very nice but this visit is taking close to 2 hrs to replace 1 tire. Made appointment ahead of time to avoid long wait.
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September 2025 by Linda Angels
This store was extremely busy...people were nice especially James..
However...the phone rang non stop...most of the time unanswered.....they seemed to be really short staffed.
BUT I am wondering why...my air filter and cabin filter was not checked as it always is at the Polaris store and MOST of all was not given the sticker I am usually given for the next time I should return for the next oil change.
Don't think I will be returning to this store...makes me wonder if they completed the services I requested. I only came here because my usual store at Polaris did not have any appointments.
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August 2025 by You Tuber
Great customer service, honest employees, and great service overall. I got all four tires of my Honda Civic replaced at Tire Discounters (Bethel Rd, OH). I also requested for brake inspection because of a persistent noise from my rear brake. The service guys at Tire Discounters advised me to have the brakes redone at the last place that did my brakes, because the brakes looked new and didn't need replaced. Because of their honest and accurate advice, I was able to have Honda redo my brakes and get the noise fixed, with no charge to me. Thank you very much for the great service.
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June 2025 by Mary Gause
Dropped the car off the night before with a screw in the tire. Had my issue resolved by noon the next day! Jacob was fantastic and helpful!!!! Have been a customer for 10 years and keep coming back because of the customer service. Thanks yall!
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October 2024 by Patrick Boylan
Great service, thank you!
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October 2024 by Dale Taylor
I have been here many times through the years. They are always courteous and professional. James has always had good advice!
