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November 2023 by Lisa Humphreys
I was very happy with my experience, Jerry was kind enough drop me back home after I dropped off my vehicle and when my vehicle was finished he picked me up. He was a pleasure and he gave me a history lesson on parts of Columbus and I thoroughly enjoyed his company. (My last name is Bogner)
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November 2023 by Gary H
This was probably the best experience I've had getting any work done on my car. My brakes had been making noise for a while and I finally had the funds to get them fixed. The technician at Tom and Jerry's did a full inspection of numerous areas of my car and sent me pictures of everything, grading everything from suspension to windshield wipers on how urgent a fix was needed. Fortunately the car was overall in good shape and we only proceeded with brakes. They called with all projected costs before proceeding which actually ended up being slightly more than the final cost, which was a nice surprise.Looking up the rotors and pads they picked, they chose premium options, far from the cheapest available. The noise was primarily from rusted rotors, so I was very pleased that they opted for an anti-rust coated product. The car sounds great and every aspect of the experience was smooth. I was looking for a reputable mechanic since moving to Columbus and based on this experience I will be taking my car here for the foreseeable future.
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October 2023 by Cassandra Pasadyn
Tom and Jerry's have always done a great job with all of my service requests. They fixed a steering issue for FREE, and a tire patch job for $20. Jerry himself will provide a ride home too if you need to leave your car there. Will always recommend this service.
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October 2023 by Alyssa Wong
Brought in my car first thing in the morning after scheduling an appointment for general maintenance. Called around 3pm to see when the car would be done but it turns out they didn't work on the car all day. They've been busy which is perfectly fine, I just wished they would've told me that when I dropped my car off or called me once they realized they wouldn't have time for my car so I would've planned accordingly as I need the car for work. It was a waste of time and I would've rescheduled for another day if they communicated and I was told ahead a time.
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October 2023 by Joe Yamakawa
Tom and Jerry's is great! Always honest, kind, and they do top notch work. I only wish they had another mechanic, it took a bit longer than we would have hoped. That said, I would still choose them over any shop in town.Service: Brakes
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October 2023 by Janet H.
I would recommend them to everyone!! They were so sweet and helpful. I feel like most places get mad when you don't know much about cars but that was not the case with them. They didn't over charge me for random things like most places and asked if the price was okay before they did anything to my car. Being a student near by I don't know many people around the area and they truly made me feel comfortable and cared for.
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September 2023 by L G
Michael Schifflet, Owner, Tom & Jerry's Auto Service works with his customers to make certain that they are satisfied.Service: Battery
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June 2023 by Scott Sammons
Rotors & brakes for Daughter’s car. Me being out of town, these guys took very good care of me. Sent a report with photos & explained everything to be done. Super fair price!My family has used Tom & Jerry’s for as long as I can remember!Highly recommendServices: Auto brake repair
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June 2023 by Lauren Westfall
I have been using Tom and Jerry’s for a couple of years now. It’s always a good experience. They are nice and professional. They also always call to confirm pricing and ask what you would like to do before doing any work or charging you.Services: Tires
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June 2023 by 张宗浩
This shop is a great place to visit for auto repair. Honest and reasonable price. However, you need to make appointment in advance, because currently only one mechanics is in the shop.Service: Auto maintenance
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May 2023 by Nancy Patzer
I had a very positive experience at Tom and Jerry's. They have a great masterMechanic and Jerry, one of the original owners, still works there part time. Totally transparent diagnosis. The Goodyear tire store downtown Columbus told me I needed new brakes. I had the mechanics at Tom and Jerry's take a look and they sent me a report giving me all the cars issues including the fact that my brakes still have 50% of their life left. I really appreciated the comprehensive report on my car's overall "health". The only thing I didn't like was, I was not informed of how much looking at the car would cost. However, even that cost was a value, much much less than getting a new set of brakes unnecessarily.Service: Vehicle Inspection
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May 2023 by Kathleen Brown
I first took my car here about 14 years ago, and could not recommend a better shop. This is a place where honesty and reasonable prices are consistently delivered along with swift service. They're very good about being transparent with your fixes with explanations that include photos, which I have not encountered at any other shop. The staff alone is well worth the visit!
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May 2023 by Nathaniel Shull
I pulled in off the street with tire issues on a company vehicle, I asked if they could put some air in my tire which they did within about 5 mins. Turned out to be a bigger issue, but they got me in a bag and had it fixed and back on the road in 30 mins. And it didn’t cost me an arm and a leg! Prompt & very reasonable price. And all the guys I interacted with were very nice people. Highly recommend!Service: Tires
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March 2023 by Erica Ytterbo
I have a 2010 Mazda and when things stop working it can be nerve wrecking to think about how much it'll cost to fix knowing it's an older vehicle. This auto shop was able to get me in right away, ran full diagnostics, identified the issue, and had my car all good to go by the end of the day! They are the kindest people and provided great service at a fair and reasonable price. So happy to have found this auto shop and will be a customer for life.Services: Auto maintenance
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March 2023 by Will Risley
A good place to go for auto repair or tire issues. A bit over priced but it is what it is. I was hoping to find a repair shop close to consistently go to and I'll keep looking. But a good place to get a tire plugged!!!Service: Tires
