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November 2023 by Amy V.
I was thinking of switching from my dealer to AAA for car care but after reading the reviews about poor customer service I think I will stay with the dealer.
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November 2023 by Sandra L.
I went there twice to renew my membership. The first time they all ignored me. No "Ill be with you in a minute", nothing. The second time I went in, the same thing. There were 3 of them in there. One woman had gotten up to get coffee. She never came back while I was there. I finally said to the other woman, "do I sign in or just stand here?" She said she had just gotten there and that someone else would help me." Well, no one did so I left again. I'm really evaluating if I even want a membership now.
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July 2023 by Joe C.
First if all I am posting an update of a poor review I left last week. Today I met with Cheree the manager in the New Albany office after she contacted me regarding my last experience in that office. I am not completely satisfied and an new AAA member thanks to Cheree making every effort to make things right. I am the guy that will send a meal back to the kitchen if it is not right but never blame the wait staff and will tip well in that scenario. I was never mean spirited and that pay off whenever someone takes note and provides excellent customer service. To all the staff at the New Albany AAA great job despite some minor computer issues.
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June 2023 by V P.
Staffs were extremely rude. Hope the corporate team looks into this location and train these people the meaning of customer service. It's waste of paying membership fee and getting horrible experience. Care plus service is a joke.
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June 2023 by Trey B.
I have used this location a couple of times for travel-related appointments, but I don't think I'll be back. First off, it's confusing because as others have mentioned the Car Care is up front and travel is in the back, so the Car Care desk guy may or may not address you and the travel agents can't even see you waiting. If the the desk guy finds out you're there for travel and not repairs, he doesn't alert the travel folks that you're waiting. Bad system, AAA. Either separate the two services clearly, communicate better between services, or move the sales displays so the travel agents can see people waiting and help them. I would definitely try another AAA office before this one, even though it's way closer to me. On the plus side, Ms. Warren was very nice and helpful once I got to see her.
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May 2023 by Bill M.
I have not used this place as a car repair location, not sure I ever will, but my first two visits were travel related. For major trip consultation they require an appointment and that make sense. Having an appointment will probably help. When I walked in the first thing you see is a Care Care Desk with couches nearby. A gentlemen walked in ahead of me and we waited for someone to come to the desk (about 5 minutes) There was a lady who I will call Karen for obvious reasons was sitting on one of the couches. Every time I go to a car service business and I see people sitting on couches, I assume they are waiting for their car to be done. When the guy behind the Car Car desk finished the guy in front of me, he went in the back again. After 10 minutes I was getting impatient, but staying calm when I noticed a lady sitting at one of the travel consultation tables in the back of the store. I suddenly thought, this must just be a desk for Car Care. Having been spending 10 minutes doing nothing, I started to walk back towards what I perceived was the travel section, the lady behind the desk jumped up and had a look that she was under attack! She practically screamed, "CAN I HELP YOU?" As I started to explain what I was there for I noticed she was with a customer, which I couldn't see from the front of the store. I apologized to that customer for interrupting. After a quick 5 second explanation of what I wanted, she said, again in a loud agitated tone, "WE ARE SHORT STAFFED. YOU HAVE TO BE PATIENT. Now I'm mad, I was nothing but patient and courteous. I'm tired of the short staffed statement as an excuse for bad or rude service. While it may have some truth, STOP MAKING EXCUSES and Just EXPLAIN! When I tried to explain that this was my first visit and I wasn't sure if there were separate lines for Car Care and Travel services, the guy behind the Care Care desk, who doesn't seem to like to spend time there, came out in a confrontational posture and tone saying, "WE ARE SHORT STAFFED, YOU NEED TO WAIT YOUR TURN." I replied to him that I had no intention to cut any lines, but I was confused as to what is expected and their are no signs. That is when Karen jumped off the couch and said, "YOU DID JUMP THE LINE" I was going to tell her I probably did, but I assumed by her casual pose, staring at her phone she was already serviced and waiting for her car. I didn't even get to finish my apology when she started into how rude I was and she was here first. I assure all readers I was nothing but polite, but they don't have any signs and while I am very patient, one thing that tests my patience is standing in line 20 minutes only to find out I was in the wrong line and then have to start over again in a new line. While I was there at my designated time to pick up my travel documents, I could see I would be waiting at least an hour so I decided to come back when they opened the next day. I also didn't want to deal with Karen. I checked their website to find out they opened at 8am on Saturday, so I came back at 8:30 am. As I walked up to the door I noticed the sign on the door said care care opens at 8am, but Travel business doesn't open till 9am. Good to know, wish they would update their website. When I did go back in Saturday there was one guy sitting on the couch right by the Care Care desk. There was a travel consultant in the back of the store sitting alone, so I walked up to her. I was non confrontational, calm, and softly spoke why I was here. Grumpy old man came out from behind the Car Care desk and stated, "You have to wait your turn, this man was here first." Again, when I mentioned that I wasn't sure if this was two separate lines, he cut me off and whined about being short staffed. I am aware of the world situation right now, but as I tried to state that it isn't clear where lines are here and if these are separate businesses or not, I got the same "We are short staffed" remark. Again, I was never anything but polite, so I
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May 2023 by Ed V.
We've booked trips to Europe as well as car rentals and airfare with Suzi Nein for 5 years. She is thoughtful and always find better deals than I could online. She listens to our questions and provides solutions. When we canceled a trip because of surgery she took care of the insurance company herself so we didn't need to worry. Suzi is the best!
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October 2022 by Bee R.
If you need tires, good place to go. I knew what I wanted so I called AAA Gahanna and they ordered them. Can into AAA office for appointment and asked if I could use 1 of the 6 desks to work and they refused. I asked if they could look at the schedule and see who wouldn't be in today and they refused. Very disappointed in the customer contact service. I'll be logging a complaint with AAA themselves once this service appointment is complete.
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September 2022 by Rana M.
Myself and fiancé attended one of AAA's travel expos last year (via virtual). I was connected with a travel agent Suzi Nein. Suzi was so patient, super kind, and very knowledgeable. We nailed down a travel destination. This process was smooth and seamless, with a really great price (including Our around airline). I cannot say enough about Suzi. We have complete confidence in her and AAA's guidance to make our vacation(s) a great experience. this is our third time making travel arrangements with AAA. Suzi has by far the best. I cannot say enough about her and the rest of the STAFF!!! And Mrs. Cheree is AMAZING!!! We felt like we have known Suzi for years! Thank you Suzi!!!! And thank you Cheree!!!!
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May 2022 by Michael G.
Two AAA stores in one. Travel services and auto care. I came in for an oil change and new wipers. Ive been coming for years to a AAA Car Care Plus at another location that has since closed. Most of that good staff and management moved to this location. The service is excellent, the interior and bathrooms are super clean. Prices are competitive and all services are warranted. My go to non-dealer mechanic.
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April 2022 by Kim W.
Jonathan Bernal came to my home today for service on my vehicle, he was so resourceful and nice. He gave me advice on my care that I never knew, I can't thank him enough . He is an asset to aaa, if people in this world could be more like jonathan this world would be a better place. Thanks aaa for employees like him
