TrueNorth is a chain of convenience stores known for being fast, friendly, and clean. They are a premier Shell distributor with locations in Chicago, Cleveland, Columbus, Dayton, Toledo, Youngstown, and Northern Michigan. Customers appreciate the well-maintained stores, noting that the facilities are clean and the staff is friendly, even during early hours. For example, one reviewer was impressed by the cleanliness of the bathroom, which had two stalls and a good variety of water brands, including Ice Mountain. The staff is generally courteous and effective, with some customers mentioning positive interactions with employees. However, there have been negative experiences, such as an incident where a customer was turned away despite having quarters and gold dollars for fuel, which was considered disrespectful. The store responded to this concern by apologizing and providing additional staff training, demonstrating a commitment to improvement and good communication. Overall, TrueNorth aims to provide quick, friendly service and a clean environment, with ongoing efforts to address customer concerns and enhance the experience.
Damian's service was extremely courteous, on point, and effective……thanks for his team the AC and heating is 100%
March 2017
Night Staff never seems happy to help you. They doors lock at night. The gas station across the street doesn't. I started going there. They are nicer and I can help myself to food and drinks when I want them, no matter what the hour.
