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March 2024 by rhoda martin
U-Haul attached a hitch to vehicle. Fast and reliable service.
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January 2024 by Doug Davis
perfect
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December 2023 by abdulkadir Abdullahi
Alicia's employee was open minded and the price is cheaper.
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November 2023 by ReyAngelo Z (Main)
20231017 - I called here and spoke to Shannon (Manager) to explain and schedule a problem with my hitch running lights.When I arrived for my appointment, I was greeted and attended to by Becky. We touched base on the request and expectations regarding an installed U-Haul hitch (installed a couple years back) in which the running lights were not working. Becky provided plenty of insight and information on the approach. Becky explained the problem after she diagnosed it and the steps required to remediate the issue. Becky did an amazing job and had me back on the road very promptly.On the other hand, the other person at the counter did not appear "customer service" attentive.I have seen many folks at this place through the years, Becky is a clear winner. Shannon, give Becky a raise ASAP (inflation is real, job needs to be meet the market) and keep her around before she finds another opportunity.For anyone visiting this place, ask for Becky - she was amazing and detailed oriented as it relates to customer service and hitch repair.
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October 2023 by Michael Wallace
Staff was friendly and helpful. Becky did a wonderful job installing the hitch on our new CR-V and worked with me to find the best way to mount the dealer-installed wiring. Initially had the dealer install a hitch but they installed the wrong size and could not get the correct size. Next time I'll come here first.
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March 2023 by Mae Lynn
It wasn't too shabby lol
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March 2023 by Joshua Taylor
I had a hitch installed. I arrived home to see how I would set up my camper. They left my spare dangling under the car. The electric was installed into the interior of the tailgate area. I’ve been on the phone for 1 hour now. Still on hold. Probably will be till I die.
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March 2022 by Thomas Cochrane
Needed a hitch installed. Scheduled the job >2 weeks in advance. When I got there they said they hadn't received the parts and somebody was supposed to have called me the day before (they didn't). Now I'm in a real pinch. Asked how long it would take to get the parts and they said they didn't know.A friend warned me not to use UHaul for hitch installs. I should have listened.
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March 2022 by anna taylor
Everything was quick and easy
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March 2022 by January Bailey
For starters I would give this place a ZERO if it were an option...#1. The staff of ladies that were working on 8/10/21 around 6pm were NOT friendly at all. They were basically rude and 1 in particular seemed disgusted with the tone she spoke in.#2. The 5x10 storage unit I rented that has the nerve to be almost $100 a month is DISGUSTING. As you can see there is MOLD everywhere. Spider webs and dirt all over the floor. Theres a hole at the top and the ceiling in nothing but uncovered insulation and they fix it up with TAPE! The unit leaks water as you can see there are water stains on the floor.The ONLY reason I still used it is because it was last minute and had no time to find another but with the free month they gave me for renting a truck I will be sure to use it to find me a BETTER storage unit elsewhere. For the prices that they charge for things I'm SURE they have the money for a decent ceiling that doesn't leak and a broom for the floor and to fix whatever else is wrong with them.Oh wait... They gift you a free lock with the unit! YIPPEE!! That takes my mind right off the ratchetness of the unit.DONT GO THERE.
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March 2022 by Not my Email
Easy in easy out honest and kind employees return was a breeze and price was right
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March 2022 by SC_Mastertech
Have rented from here multiple times, however this latest experience is the last time I will give them any of my business. Online reservations do not allow people to request proper length of time someone needs to rent something. Then when I'm honest about when I would be returning the item I'm simply told that I cannot rent it, and wasted 15 minutes of my time claiming she checked other locations for a longer rental. Obviously she didn't try very hard because after leaving the store I was able to do what I needed at the 5th Ave store. Obviously I can't rely upon the website to make reservations for an auto-transport, nor can I trust the customer service at this location. The convenience of renting a trailer the few times a year I need one seemed to make more sense then buying one, but I think I'll just buy one since I can't rely on U-haul to operate effectively.
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April 2021 by Melissa D.
I can not express how awesome this location is. Unfortunately my husband and I are moving out of state, so we won't be able to go back to this location anytime soon, but if I could I would. Yesterday we were having such a bad day, and everything that could go wrong with getting a u haul trailer, happened. Even to suddenly the car not turning on after getting it hitched. Every worker including the GM, was extremely friendly and helpful. They went above and beyond to help us get what we needed. Thanks to this location, my husband and I can move to our new home on time. We are very thankful to the staff here.
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March 2021 by Colin Mcclain
Have rented several times here to get moved this month . Also had a hitch put on my Subaru here Friday. They are always fast and courteous.
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March 2021 by Pat Khumprakob
Friendly, fast, and hitch installed great!
