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January 2024 by Terry Maynard
Lil pricey I think on some stuff but the new lady working was amazing working very friendly and helpful.
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January 2024 by Michael Decker
Needed some boxes and tape ,fast friendly service.
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December 2023 by Steve Truitt
I think the manager is doing their job. Office was stocked and organized. Equipment outside was separated by like units and orderly.
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October 2023 by ahmad mustafa
Good customer service and this location is the best.
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September 2023 by James Doyle
Our 26 ft truck broke down from Washington DC to Columbus, had the insurance so they gave us another truck. Unfortunately they did not have another 26ft truck for us but did manage to get us back on the road same day. Upon return I met with Sarge at this location who was beyond helpful. A very stressful weekend was made manageable by the help provided by Sarge and the customer service line. Very highly recommend.
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July 2023 by Donald Garrison
I called two other U-Haul’s before calling this one and neither one had the the trailer that I was looking for. Sarge answered the phone and is very hospitable. He told me that they did not have the piece of equipment I was looking for, but he went above and beyond and offered to look at other locations and he even made the reservation for me. It was extremely polite. He exhibited natural customer service. It wasn’t forced. I can tell that he was a genuine positive individual and I will be calling back.
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June 2023 by Nicole Pennington
I didn't make it passed the phone call where I could hear these women talking about how they were gonna put me on hold for 10 min because I was asking too many questions. Unbelievably rude but that's what I get trying to get help from a business on the hilltop smdh
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February 2023 by Brooke Mentzer
Great customer service! Sarge was such an awesome guy! Truck ran good and served its purpose. Can be pricey, and you pay way more than $19.99 a day.
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November 2022 by Amy Webb
Sara was knowledgeable, and helpful during a rough move. Not only did she listen she took care of all my needs and more...will always use this location because she is there. Thanks so much?
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November 2022 by Jen
Helped a friend out since she did not have an extra 100 dollars for the deposit required if you want to pay cash. That would have been nice to know up front but whatever. Upon returning the vehicle after driving less than 5 miles General Managr Sara called informing me the gas was " way off" and she was just going to charge my card. Thank God I had the foresight of something shady and took a photo upon returning the vehicle which clearly shows the 1/4 tank that was originally in the gas tank is still at 1/4 tank.I have already had to cancel my debit card so Sara won't fraudulently use my card and am currently talking to corporate with my photographic proof which is also below proving Sara lied.
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November 2022 by Jennifer H.
So I helped a friend move and I regret all of it. First, no one told her if you pay cash it will cost an additional 100 dollar "deposit" so I put it on my card. Big mistake. Drove truck less than 5 miles and returned it before the office closed. Well, thank God I had the foresight to take a photo proving the 1/4 tank of gas originally in the tank was still at 1/4 tank and is posted below. Ten minutes later I receive a call from General Manager Sara telling me the gas is "way off" and she is just going to fraudulently charge my card. But after reading about the drug dealer out front and seeing the men loitering around it doesn't surprise me she is a thief. Had to go to the bank, cancel my card and put on a fraud alert Shameful
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August 2022 by Douglas Brofford
Very professional very knowledgeable extremely nice.would recommend this u haul store over all the other u haul stores. Good experience.
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August 2022 by Melanie Glass
We had a very busy yet productive day at the storage unit. Prices are going up again, .but everyone else is doing it, so it was to be expected.
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June 2022 by Tim Haggerty
I've had a storage unit here for a while now they are very nice. The unit I have is an indoor one so climate controlled and its at a comfortable level all year long. The indoor units are clean and I've never seen bugs or rodents even though there are rodent control devices placed inside. Maintenance is addressed pretty quick.The only problem I have ever had was shortly after the covid restrictions were lifted I had missed a month's payment and they had locked my unit. I payed the fee and went a few days after, it was after business hours and my unit was still tagged for non payment and locked. A phone call the next day had it unlocked.
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April 2022 by Nikki Triplett
So far so good. Ladies in the office were great. Quick easy move in. Good prices. Clean facility. Bad location but good secured building.
