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February 2024 by Tim S.
This is one of the worst U Haul locations in the city of Columbus! Do yourself a favor and find another one in the area if you enjoy customer service, being treated like the actual customer you are, like prompt service and not being treated like you are a POS! This place has hired people that couldn't make it at any other job let alone the miserable little job at U Haul! They have an employee named Ken Sullivan that will make sure to belittle and treat you like the low life scumbag that only in real life he really is! Most pathetic people ever employed by U Haul, but guess what? All your employees have been reported to upper management!
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February 2024 by Nasir Mehmood
I rented a 20 feet truck on 26th of Jan from this location. The man who rented me the truck was good and nice.But unfortunately, later that day I went there to rent a trailer as well but the lady named Steph (probably) there was so rude and discriminating that she flatly refused me the service despite knowing that I had already rented a truck from there.Then I booked a trailer on my cell phone using the app to be picked at 6:00 pm on26th Jan. I showed her my app that I had booked a trailer online and it’s available at that location.She rudely misbehaved and ordered me to leave that property and said that she didn’t want to give me service. (Perhaps because of my skin color as she was clearly discriminating). I was shocked.I called U-Haul helpline and that nice lady on phone named Nyesha also heard this rude lady asking me to leave the property in a very disrespectful manner. Not only this but she also illegally changed my reservation for a 6X12 trailer to a transport trailer. How very mean and unprofessional!Please do check the records to verify my statement. Listening to all this Nyesha made me a new reservation at East Main Street and I went there to pick my trailer. So how can I recommend such a horrible place to my family or friends where a psychopath discriminating and disrespectful lady works!!!
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January 2024 by Andrea McGaughy
Representative was knowledgeable and helpful. Picking up my truck was a smooth and easy process. In and out in no time. I appreciate the service received.
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December 2023 by JB DP
Worst experience I’ve ever had. After checking their ratings , I decided to go there anyway just to encounter the very unpleasant experience I read about on their reviews. I’m not sure why the lady at the reception had such an angry and unwelcoming attitude !
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August 2023 by Blade
Terrick did an amazing job giving me all the information I need and was super chill. They need to give them a raise thanks again!
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July 2023 by Michael “Mike” Mounts
Never had a problem with this location!
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June 2023 by Sandy McCambridge
I received a free 30 day storage unit. On day 29, I removed my things from the storage unit, swept it and returned my keycard. The following day my credit card was charged for the next 30 days.
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June 2023 by Stephenie Porter
I used them a few times—- never had any issues. Smooth process
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June 2023 by K Marshall
The employees at this location are absolutely rude and disgusting. Poor customer service and just a general lack of care. Also, keep any receipts and check your bank statement after returning; because they like to overcharge you for any and everything that they can. These people are deplorable. I would not recommend this location to anyone.
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March 2023 by kayla williamson
Wish I could give 0 stars. The manager Phil asked for a alt address. I advised him that I did not have one and jokingly made a comment that I would make up a address. I then found my grandmas address and he rudely stated I would not be able to rent a storage. I am not sure what caused the management to be so rude and condescending. Seems like maybe If I were someone else the joke would have been taken differently. Don’t go to this U-Haul unless you want to be discriminated against! Phil is a terrible representation of the U-Haul brand and should seek courses in Customer service.
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March 2023 by Nate ናትናኤል
Quick and good customer service.
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September 2022 by Tyler Calhoun
Understaffed but good general manager!
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June 2022 by David Molnar
Says on the U-haul boxes they'll buy them back from you. Except when you get there they'll tell you you need a receipt. Hello, the box *is* the receipt
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January 2022 by K N
Amazing experience. Extremely friendly employees, especially the lady at the counter.
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January 2022 by Jew Baca
Worst u-haul ever it's pointless to ever try and go here and get propane because it's always shut off or they always have some excuse why they cannot fill a propane ta propane tank I called ahead they said yes absolutely go ahead they have 700 gallons of propane available drive out there and once again no propane not available we have a leak which translates to me as they just don't want to go out in the cold and fill tanks because they always have something it's like the ice cream machine at McDonald's then I call customer service and they're no help they say I'm sorry sir customer service can't help you and just hang up on me I guess when you have a monopoly on propane then that's what you get
