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March 2024 by mason funk
Went to get ice cream and my card was locked so I had stepped off to the side to unlock it turns out my virtual card was locked to I unlocked that every quickly to let the little line that was behind me go through to be respectful and then I stepped back up and was ready the lady had proceeded to ignore me even when I said yeah I got it fixed and I'm ready I said this when there was no one behind me then after a minute or 2 someone comes up then another and another and she proceeded to check them out while ignoring me just the most disrespectful thing I've ever seen what a great thing to top on yo my awful night I was already having and I just wanted my ice cream to cheer me up and I couldn't get it because she ignored me and acted like I wasn't even there even when I said I was ready.
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February 2024 by Tanya Erickson
Customer service is horrible the cashiers never seem like they want to come to work giving customers dirty looks
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December 2023 by Kyle Harden
I live nearby and visit this location often. The staff are lazy and rude. Almost every time I go there in the evening I have to stand at the counter and wait for the cashier to finish their side conversation with another employee or one of their Friends who is sitting in the ice cream area. Employees speak to each other with extreme profanity and are rude. I’m going to Sunoco down the street from here on out.
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December 2023 by anwar mateen
Smiling faces employees very helpful great ? place.
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November 2023 by Jes Banks
As a Cincy girl, I grew up with UDF. It's often the only place to get Cincinnati favorites. Marcia and the gang are always welcoming. I'm there at least a couple of times a week.
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October 2023 by Rebecca Yingling
This place seems to attract criminals. I used to live next to the store. A number of shootings. Just never felt safe there.
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August 2023 by Ivan Minner
Love Going to this location .such a friendly atmosphere!! Great ice cream . Good coffee!
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July 2023 by Caitrin C.
I'm in Columbus for work from out of state and my sister, whose in laws are Cinci natives, repeatedly told me to get UDF peanut butter cookie dough ice cream. As Midwesternern natives and ice cream connoisseurs () I was excited to try the only thing she's ever said was better than Sherman's. So- day 7 of work ends. I'm homesick and lonely and decide ice cream is a good salve. I hit four different UDFs and found none of the desired flavor. Then I landed at this location. Also, out of the peanut butter cookie dough- but unlike the other locations, this one had. Lynn. She listened to the story and when I asked for her preference, she answered without pause "caramel cone" and whipped me up a sundae that's her favorite- and paid for it herself "because it's your first time!" Not only was the ice cream smooth and creamy and sweet and incredible- so was Lynn. Thank you!
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July 2023 by Eric Diaz
Danisha the manger says they don't sell ice cream after 11pm. It's sad, this place used to be my favorite.
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October 2022 by Josh Paluscsak
Some of the worst staff I have seen in a while. Always closing early, before scheduled hours, claiming Ice-cream is broke every Friday evening shift with lame excuses, among other days. Get your act together and better staff.
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September 2022 by nick hooks
Constantly being closed early, manager can’t even put a upc in manually for a tobacco coupon, this udf is the worst they need new manager.
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August 2022 by Beth Ison
Pretty disappointed in this location. I went in today and the cashier was not polite. UDF you need more people working early afternoon than just one cashier. The parking lot is a nightmare to get in and out of. They do not sell Lottery. Very disappointed I will not be returning to this location.
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August 2022 by Michael Fielder
Nice place to get a cold beverage and other things u might need. A little pricey
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August 2022 by Angelique Bradlee
Tell your attendant to get off her phone and do her job.
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July 2022 by Melanie S.
I love UDF Peach ice cream and/or milkshakes, and this is the closest location to me. It's really just OK. The staff are not at all efficient and aren't all that friendly, either. In spite of taking a long time to get it ready, my most recent shake had full sized, unblended peach slices at the bottom of the cup, and I'm pretty sure a full unblended scoop that I had to keep poking at with the straw. It still tasted good, but wasn't done well. The location seems clean enough, but their customer service is, again, just OK.
