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March 2025 by rosemary hamilton
Long time customer, enjoying great customer service!! Nice facility with areas of privacy,
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December 2024 by Lawrence Binsky
Great staff always pleasant and helpful. I always have a good experience with this branch.
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November 2024 by brandon
Before today, I have never had an experience in bank that was extremely positive - usually the best case scenario is that the visit is not noteworthy. I had needed cash today, so I stopped into this branch for a quick withdrawal.
I was greeted immediately and asked what I needed or if I need any help. The teller that helped me was apparently the branch manager. She was one of the most friendly people I have ever dealt with. Like ever. She made enough small talk to make me feel welcome and comfortable, but not so much that the conversation seemed laborious. She also made the attempt to sell me on a credit card - which I was not in the market for - but not in a way that felt pushy or annoying. I was very pleased with my experience today (which was also very quick and convenient)
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May 2024 by Regina Black
Waste of location, wait time is ridiculous. NO CUSTOMERS IN SIGHT. THE Teller said you have 1 person in front of you. WHERE?
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April 2024 by Keida Mathis
U.S. Bank has my account pending closure for making a deposit (small) through the ATM. Why give this option if you are going to place a hold on my account and close my debit card without notice? I do not understand. I had plenty of funds available to cover this small deposit. Make it make sense. This has been going on for weeks.
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April 2024 by Andreas Waters
The reason for this review is that they will not stop harassing me though I have asked politely. I’m sorry but 2-3 phone calls every day is overkill and IS harassment. If this continues I will be filing charges.
Edit: and again this happened second time again today and I try to politely ask to not call
Me and I will call when I am able and they hang up on me before I can finish as soon as I say please stop harassing me in a polite tone. I understand I’m a bit behind n payments but harassing me doesn’t help. I want to pay but I’m only one month behind and I’m in between jobs so harassing me doesn’t help anyone. When I can resume payments I will. And I will
Likely be starting work again very soon but this harassment t has to stop.
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January 2024 by gary jennings
you can do better
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January 2024 by Sierra S
I've been a US bank customer for almost 20yrs & have had a mostly positive experience with the company & it's many branches (mainly from the Northside & downtown). This location I've used over the past 13-14yrs & usually can get in & out fairly quickly but post-pandemic many things have changed (including management & staff) so sometimes it's a little inconvenient for the drive-thru window wait time (so I usually opt for inside) but I dearly miss my location & staff off of Brice Rd that closed in April of 2021 so I have to travel a bit to get this one being visually impaired that can be problematic but overall still good customer service & support...you have to be a little patient as MANY places have changed policies & procedures because of hours & staff being cut due to increasing autonomous technology in the form of self service via A.I. ...but continue the great work as one of the better banking companies (I was a National City customer prior to the PNC change & they along w/ BankOne now Chase Bank are horrible being affiliated w/ J.P. Morgan ownership) I also banked w/ KeyBank which I enjoyed but the quality has diminished over the years which is a bit sad for the Dayton, OH community & I like to support local but U.S. Bank has been my #1 partnership
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July 2023 by Johan Chavez
Excellent
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April 2023 by Jayson Edwards
Go to another branch. Always understaffed. The workers seem miserable and act like they would prefer you go to another branch and you wait in line for way too long.
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March 2023 by Josh Billings
Recommend going to a different branch... This one always takes forever and even the simplest things they say require an appointment. They also tend to ignore you if you don't have an appointment (even if they aren't helping anyone at that moment).
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February 2023 by Justin S.
First went into chase to get my business account set up and was told it was too busy and to try another day. Ended up coming into US Bank and I had the pleasure of getting George to help me set up my account. Went above and beyond spending 2 hours to make sure every detail was correct. Happy to be a new customer
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November 2022 by Emmanuelle Basilia
You can have over a million in accounts banking with them and they still won’t let you use their restroom. Considering switching to Huntington where they treat you like a worthy human.
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September 2022 by Shaylyn Allen
The ease of the app is what keeps me at US Bank. Location hours are never right and customer service is lacking.
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June 2022 by Raven Marie ?
Went into here because my magnet stripe is broke on my card and I need my money I have kids and bills , the teller (the white man) refused to withdrawal my money and was very rude and unhelpful . Wasted my time and made it very inconvenient for me to handle the rest of my business . After calling customer service on my card they informed me the only way I can access my funds is to go into the bank as I knew previously . Hire more tellers that want to work .
