-
October 2023 by Robert Snowden
Friendly staff. Never had any problems here. I usually only go in once a month and they remember what I need and call me by name.
-
September 2023 by Ladybea opoku
Adam k at the Cleveland Ave branch is awesome. He went above and beyond to make sure I get what I needed for my mortgage company.. very pleased with his service..
-
September 2023 by Nae Koleman
People was rude n it’s dirty
-
November 2022 by Mary
I'm very seriously thinking about changing banks, because this is the third time since I got this account that I had to change my card..
-
November 2022 by Sherman Roberts
Unable to help with the government issue reliacard even with their name on it. Bull gave me a phone number that didn't work.
-
February 2022 by Jonathan Hillman
Slow slow slow. The worst branch I have ever been at. 30 minutes at drive-up window and one 1 car in front of me. I'd give 0 stars if possible.
-
June 2021 by O O
Please don’t stop this us bank one of the worst us bank ever I spend one hour at the drive thru unprofessional
-
June 2021 by kilwa Kakuma
Us bank is joke ur in busy business plaza and only had one customer service inside and driver through busy busy long lines every day one of the reason I’m closing my account is this . I don’t wanna drive to another branch ps
-
March 2021 by Patrick Sullivan
I had low expectations for this location and they couldn’t even reach them. Rude staff “Jerome”, beyond slow service, and to make matters worse they make excuses about being understaffed. It’s the worst run location in the US. Made me want to cancel all my accounts. I blame leadership starting with Regional Manager
-
March 2021 by Averie Friebis
The ATM took my card and ate it. Just be aware you may have a hassle on your hands if you stop by this location. Not worth it at all.
-
January 2021 by Maeyonna Odom
The longest wait ever no matter what time of the day waiting in the drive thru line for more then 30mins I will never go back to this branch again
-
September 2020 by MuffaLotta
this is the absolute worst bank branch in the history of banking. Every other location in Columbus, for the last 20 years, has taken 5 minutes or less. The one closest to me closed, so I have been here the last 3 visits, and I am in line for 20-45 minutes every single time.There were also 2 safety concerns the last time I was there. immediately some guy approaches every car as they enter and is running some sort of debit card scam and trying to get in peoples cars. There was also a random sketchy van, with someone sitting inside of it, just watching everyone in line. I was worried the van was scoping the place out, or watching people who take money out to follow and rob, or maybe with the first guy pulling the scam. Incredible that the bank let this go on the entire 45 minutes i spent in line.
-
July 2020 by dadir bakar
us bank should look at this branch northern lights due to high traffic less staffed. Coming this branch is like getting stuck Atlanta traffic jam(afternoon rush hours).
-
June 2020 by Greg Commeans
The worst service and atm always out of cash or broken. Will drive 15 miles away to avoid. Call and very rude
-
June 2020 by ahotha kather
Very very very bad poor customers service imagine we been waiting for the line 1:30 minutes to get our own money I wouldn’t recommend to go there
