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November 2022 by Vickie B.
I am saving the 5th star to when we actually get service. I will be ditching Breezeline. I was waffling between TMobile and Spectrum. T Mobile now has the edge thanks to Yanni. Why? She did not try to oversell us. Spectrum kept trying for all those add ons, like TV packages, repeatedly. Dont need them. Yanni listened to what I WANTED. I like they have a gadget kinda like my router modem, at no cost to me, that I just plug in and move it around the house to find my best reception. Apparentally it is an easy install. I really like that I dont have to keep an eye on my fees and beg retention not to raise my rates. Big plus there. I am dreading canceling Breezeline because I am sure they will transfer me over and over until they finally get that I am done with Breezeline. I have my eye on two things...my cell and my internet. You will always win if you keep my charges stable. Spectrum is only slightly cheaper...for a year. Then up go the rates. I wasnt looking for gaming speeds. Just internet, enough to stream, enough to read my newspaper or ask Alexa a zillion stupid questions. Looks like T Mobile for me thanks to Yanni's expertise. She didn't oversell me.
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August 2022 by Bobb B.
I worked with Yanni, the store manager. She was awesome to work with. Very, very knowledgeable and friendly and nice. She helped me transfer my phone and open an account. I will definitely recommend her and if I have any other issues, I'll work with her! She is awesome!!! Bobb Basye
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March 2021 by Julie T.
I stopped by this store to work on exchanging my phone from iPhone to android and got nothing but the run around. First told me the new owners turned off their WiFi. Then told me I could not complete my request because I am part of iPhone forever when I told them I didn't sign up for that program. Told me sprint automatically signed me up. Obviously was not interested in helping me or doing his job. Will never return to that store. Nothing but lies...
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March 2019 by Tonya Conlru
It was awesome
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October 2018 by Sydnie C.
I had the same experience as the previous comment. Came into the store with my fiancé and neither of us were acknowledged or informed that we would be assisted after the current customers. That is just basic courtesy/professionalism. It doesn't take much to at least pretend to practice good customer service. Verizon has a much better system in their store where they greet and register you as soon as you walk in the door. Even if they are super busy. One star T-Mobile.
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July 2018 by Maulangi Dickerson
Not sure
