-
March 2024 by Akayla Janaeee
I had my passport done by Sherry it was the absolute best experience ever!!! I witnessed patron s not prepared at all then become upset at the employee. I had to leave to retrieve a new birth certificate and come back the next day. I did not get upset with Sherry I did as instructed on the passport form. I came back the next day and Sherry took the time to squeeze me in at the end of her passports!!! Wow I was so grateful it could have ruined my trip. All I have to say is come for passport appointment prepared read the directions. And don’t blame someone else when you don’t read directions and are not prepared!!! Thank u again Sherry!!!
-
March 2024 by justine S
Went in this location to get my passport for the first time. Had an appointment and was actually a few minutes late. They were very nice about it and still took me in. (Have no clue what I’m doing) Sherry was very nice and helpful and put me on ease.
-
March 2024 by Joi B
No is ever available when you call. If you contact customer service for assistance with this location you get zero assistance! PO Box services at this location is atrocious you may or may not receive your items in a timely manner. Furthermore mail has been lost consistently and when you ask for assistance you get no help. So sad since you should be able to get consistent service from all post office locations however this location it will not happen. Unfortunately, this is the closest post office near my home however for this to be a taxpayers expense it is lacking severely. Basics in customer service, integrity, and consistency that should be required. Very lackluster and based on the review consensus this is their standard.
-
March 2024 by Ian Huelskamp
This post office is awful. Their phone number is non-serviceable and has been for over a year and a half. This location lost my package after it was out for delivery, forwarding it to another location. When trying to locate the forwarding address that they sent it to, they had none on record. They haven’t been able to locate where they forwarded my package and haven’t tried to contact anyone who might know where it may be.
-
March 2024 by Monika Chhetri
I will never back to this post office any more to apply for passport in my entire life. Very worry customer service I had newer saw before. The wome need some brain therapy
-
March 2024 by Megan Hewitt
The attitude immediately from the employees is awful, I've never had an experience so negative at a post office. Rejected my packages for eBay when another USPS location accepted them just fine, she went out of her way to find any issues she could to not help me resolve the issues. 10/10 WILL NOT RETURN.
-
March 2024 by Karin Shuv (Karina)
Horrible employees super rude that hate their jobs . if you don’t enjoy your job simple find another job .And quit deleting the bad reviews , that people leave
-
March 2024 by Todd McNugget
AWFUL AND NEVER ANSWER THE PHONE - MAKING A FORMAL COMPLAINT TO CORP OFFICE F U TOO
-
March 2024 by Briana J
I love this post office. I’ve always had friendly and helpful interactions. I’ve noticed people in the reviews say they liked New Albany better, but I’ve had the worst customer service experiences there. Highly recommend the Gahanna location for Friendly and professional service.
-
March 2024 by M W
Passport walk in on Sat are supposed to at 10am. But staff refused service until 11am.Just in case your wondering name was Sherry. lol
-
December 2023 by Ryan Spak
A true masterclass of incompetence and inefficiency. We made an appointment several days in advance for a passport and signed up for notifications. The appointment was confirmed, but when we showed up, after waiting in line the ONE lady working informed us the person who does passports had taken the day off. She "wasn't sure why we were able to make an appointment". Had we known the person PLANNED to be off, we could have made other arrangements--but nope, they couldn't be bothered.Edit: We went to the New Albany branch to try and as we were explaining what happened, the woman in front of us turned around and said "the EXACT same thing happened to me"! These people truly don't care.
-
December 2023 by Alex K
Simply the worst experience ever! I haven’t seen employees with worse attitude! They hate their job and yet their salaries are subsidized by us! Went there twice to renew my daughter’s passport, and the “passport lady” as they call her was just looking to find ways to send us back, even though we had all the docs, and then the next day after standing in the line for 20 minutes with an appointment scheduled we were told that she isn’t here! What a joke! Cannot rely on their services and attitude!
-
December 2023 by Claire Mumanyi
We lost our mail box key in April of this year and reported to this post office about it and that’s when the run around began. They said that they will create another key that I will pay for which I understood and agreed. Since then I have been to this post office countless times with no help but excuses upon excuses. I have talked to a manager twice who promised they would replace immediately and to this day I am still getting the run around. Almost everyone at this branch recognizes my address because of the many times I’ve been to this location but still no help. If anything, when I approach the counter, they make me feel like a bother. I just don’t know what to do. It’s the holidays and they tell me I have to run after the mail man and let him know my address so I get my mail. But I work so this can’t happen. I don’t even expect anyone will reach out to me here but I had to try. I am very disappointed.I still don’t have another key. I’m so frustrated that after all this time I’m still getting the run around from this branch. Is there anyone that I can talk to that can help me here?
-
December 2023 by Nicholas Pope
Came out here from California and was feeling a bit overwhelmed about sending my parents a package since moving out. Sherry really took the time to tell me about my options and make sure I had everything I needed. She even went above and beyond to let me know when was the best time to mail something if I want to make sure it gets there before Christmas.Thank you so much for your help today! You really eased my anxieties and made me feel comfortable ;)
-
December 2023 by Martinus Parrish
I want to take a minute to acknowledge the staff at the Gahanna location. I recently visited this location to send a package and while I waited in line I couldn't help but notice the behavior of some of the other patrons when it came to their interactions with the staff.I witnessed a patron become upset with one of the workers because of a discrepancy in the mailing address listed on the package that they weresending. A simple explanation would have been nice but instead the patron became loud and was sarcastic with their response. After that experience I can see why postal workers go postal. I applaud you Sherry on the way you handled yourself in that situation. I don't think that I would have had that type of patience.
