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December 2023 by Dennis Zimmerman
My wife and I have spent several hundreds of dollars on glasses at this store. We stopped in today Dec. 20, 2023, to get my wife's glasses cleaned and adjusted. The minute my wife explained to the lady who works there what was needing. The woman copped an immediate attitude. She couldn't take 2 minutes to do the things requested, while the customer she was helping, looked for frames. I will never buy glasses from vision works again. This is after countless mailings to come in for cleanings and adjustments.
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December 2023 by Natalie Banks
Efficient, quick and accurate. Excited to try my new contacts that will correct for astigmatism. Dr. Shank made me feel at ease and the staff was very welcoming.
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December 2023 by David Godoy
Very attentive staff and professional service. I recommend them Visionworks Hilliard
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November 2023 by Vivian Anderson
Just purchased a pair eyeglasses and the associates were absolutely wonderful. They were patient, made suggestions yet let me make the final decision. So far I am glad i chose Visionworks. Need eyeglasses? Check them out.
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October 2023 by Utkarsh Mahey
Horrid customer service experience. I called in 20 minutes early to let them know I’d be 10 minutes late due to extenuating circumstances and repeatedly asked if that would be fine - they said yes. I get there when I said I would and the person refused me my eye appointment that had been booked a week in advance. Extremely disappointed in VisionWorks Hilliard.
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September 2023 by hannah rott
I can’t say enough amazing things about Serenity, Joshua, Krista, and Kimberly! They have exceptional customer service and made my experience beyond enjoyable. We laughed the whole time and they had no hesitations with helping me find the right frames! I will definitely return!! (Also the most affordable vision place I’ve ever been to)
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September 2023 by Kaitlyn Hamilton
Very kind people and efficient! I also felt that all members of staff were well-educated and taught me new things! Very competent and a wonderful experience after seeing multiple eye doctors throughout the years that left me with doubts. Will continue to go back to Visionworks!!
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September 2023 by Kay Tyler
Everyone at this Visionworks was friendly, knowledge, and just great to work with!! They were able to figure out a problem that noone else could fix!! I am so thankful that I found this place!!!
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August 2023 by Joshua Howard
The overall experience was wonderful! Both of the ladies in the front were so kind and were so helpful. And the Doctor was so generous and explained everything to me in great detail and I left knowing more than I have with other doctors I’ve seen! The people behind the desk were beyond helpful and kind as well. Overall a great experience and I’d recommend this place for anyone!!!
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August 2023 by Laura Trebe
My vision was in poor shape by the time I came to Visionworks Hilliard. Luckily I got an appointment with Dr. Shank and she carefully listened to all of my concerns and asked thoughtful questions during the intake. Throughout the examination, she explained what she was doing at each station and patiently and comprehensively answered all of my questions about eye health. She explained the results of my examination in more detail than I was used to, which helped me better understand what was happening with my vision, instead of blindly getting sent out the door with an unexplained prescription like I have been with other eye doctors. The entire process was very comfortable, and I'll be returning to Dr. Shank for any future appointments!
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July 2023 by Malisa Nash
Excellent location, easy to get to and has good parking. Every staff member was professional, friendly, and attentive. The showroom was clean and well organized. I arrived 10 mins early to do required paperwork, my appointment started on time and finished when I expected. Very happy to have a VisionWorks in West Columbus!
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June 2023 by kim pearson
Very thorough exam, dr Jen was terrific. The young man at the desk who did my pre-testing was totally awesome. I recommend this place highly.
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June 2023 by Margie Coffey
Krista was very helpful and patient with me. I feel like I was taken care of. Will come back to this store again!
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May 2023 by Kim Bigelow
Very friendly and helpful! Great up front pricing.
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April 2023 by Christopher Limalima
My first eye exam in over a decade. So glad I chose this place. The technology was modern and the staff was friendly! The Dr. was informative and explained things thoroughly. I talked to coworkers that wear glasses and already started referring people their way. Customer for life!
