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March 2025 by Logan Hamilton
The staff were incredibly unprofessional when assisting. More engaged in the personal conversation they had going, then when asked to make an appointment treated us like we were a bother for wanting service. I would recommend going elsewhere.
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February 2025 by A.E. WSpoon
Update: The Regional Manager Chris called and apologized and confirmed he addressed the issue with the store manager, which I greatly appreciated. Picking up my glasses on the 16th was a much more pleasant experience from both Regine and Laura. Speaking of Laura, she's AMAZING! Very knowledgeable and willing to help. I appreciate her insight and compassion regarding my eye care wellness. Moving up to 3 stars.
The manager Regine is a racist... blatant one at that. My son and I who are African American came in and I smiled right at her as she's the first person you see, she didn't even acknowledge me nor speak to me or my son YET a Caucasian woman came in directly behind us and Regine IMMEDIATELY addressed this woman saying "Welcome in, how how can I help you? Ok have a sit and I'll be right with you" all while my son and I are standing there. twice I looked directly at Regine and she never spoke.
Now the nice person who did help us also helped the other only African American person in there...a male customer. I'm sure that wasn't a coincidence that Regine didn't help him either. I will absolutely take my money and insurance somewhere else. This shouldn't be acceptable...we are all customers and should be treated the same (respect and courtesy)
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January 2025 by Sandra Ferrell
Got in and out pretty quickly. Would love more selections of frames under $150. Especially with pops of color. Also I don't like the extra charge for the back of eye screening. My FSA refuses to pay because they feel it is overcharged, and as a VSP premier I don't feel we should have to pay.
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January 2025 by John Pettyjohn
Only 4 customers in the entire place and I’m waiting over 30mins and counting!
Horrible service.
No one addresses/acknowledges you at all as your sitting or walking around the store even though you’ve been there over 30 freaking mins! I already have prescription and picked out frames but yet no service?
Don’t go! You’ll regret it.
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July 2024 by Amanda Connor
I tried out Visionworks because it's a preferred provider for my insurance. After trying on several pairs, I realized it's probably "preferred" because the cheap quality makes the prices low. Even the quality of the lenses wasn't as good as where I normally go. The glasses are covered for 100 days and of course 114 days after I got them I was cleaning them and the handle came off. I thought it would be okay to go cheap since I was switching to contacts for daily wear and wouldn't wear glasses often. I've learned my lesson and I, nor anyone else in my household, will ever go back here.
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June 2024 by Mohammed Ghafoor
Great service and friendly staff and knowledgeable professionals staff
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May 2024 by Joseph Manuszak
What a great team. Had warranty issue on lens that popped out and the were so nice about repairing my eye glasses. Thank you Marco and Sandra for your fast and friendly action. You guys rock.
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March 2024 by Nicka Wilkins
I love Dr. Shah and the staff. They are customer service experts and very knowledgeable. Thank you
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March 2024 by Allison Whatley
Carla was absolutely wonderful in assisting. Usually I have hard time deciding on glasses but she made it so much easier this time for me. Very informative and efficient
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March 2024 by Sheree Bates
Great service, caring of your needs, patience
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February 2024 by Kurt Koenigsfeld
Great experience. Appointment details were timely and well explained. Staff was awesome!
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February 2024 by John Kuhn
Awesome place to go!!
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January 2024 by Robert Alexander
Great service
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January 2024 by Keith Edwards
I was very satisfied with my visit to Visionworks and impressed by the entire staff and of course Dr Shaw thank you so much for making my visit Pleasant and well worth my time happy New Years staff at Visionworks thank you karla?☝?
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January 2024 by Betsy Johnson
I was very impressed with my exam by Dr Shah and Marco was very helpful with selection of frames and options
