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October 2022 by D W
With 2 customers and 3 visible employees not working the drive-thru I'm not even sure how they kept me waiting 17 minutes. Eventually they did clear the one individual ahead of me in line only to invent every excuse imaginable to not provide customer service. I was simply seeking to make a deposit after having my wallet and associated cards stolen earlier in the week. Maria in particular seemed intent on erecting obstacles to a simple transaction.The truly mind boggling part of the whole encounter was that Maria leaned on corporate policy absolutely not allowing Wes Banco to offer service under my circumstances. But a 10 minute trip to the Henderson Rd Wes Banco location and there was customer service, compassion and HELP.I would avoid this location at all costs. It will probably make them very happy, they don't seem to want to help anyone.
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August 2021 by G. Noelle
Great Bank with a very caring Bank President (Marian) who is always so very kind, always helpful. It was her kindness that drew me in to Wesbanco. I'd also heard from a friend this was a great Bank to join. I agree! This bank location is beautiful inside. I'm a traditionalist who prefers to come INSIDE of a Bank still. They are rare in that they also offer coffee. Many banks used to. Most it seems really don't now. They have free checking, a kind staff (thank you Chris and Christina too), and are a lovely Branch, Thank you, Wesbanco North High Street!
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September 2020 by Janet Forrest
polite service Efficient and informative communication
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March 2020 by Erin McKelvin
Do business here for both my personal banking and my work. The staff is always friendly and helpful.
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November 2019 by Tyler Harris
Upon arriving at this location the doors were locked. I was greeted by a teller asking “If there was something I needed” I am a frequent client to Wes Banco and deposit money on a weekly basis. The least I expect is an inviting environment where I feel comfortable enough to ask questions about my accounts and not be assumed to not have any business within the establishment.
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June 2018 by Addie Davis-Holsinger
Have done banking there for nonprofit, personal and home equity line. When I go in they are very helpful, comfortable atmosphere and timely.
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April 2018 by Leslie Martin
Horrible customer service. Rude, incompetent
