-
March 2024 by Keith Sterling
Florence, Ky. Highway 42 location. Was refused to give me the food I ordered and then refused to refund me! When I asked the girl’s name/mgr. she cursed me and closed the window. I had to call the police to have them have the manger refund me & get a receipt. Rudest and worst customer ever!!.
-
February 2024 by S H Diansyah
They care about my complaints. I love you so much at the first taste, White Castle.
-
January 2024 by April Boozer
Lee at the restaurant Detroit store number 040019 was soooo unprofessional. His tone, cadence is very rude and his deameanor is threatening. My niece age 8 asked why he was so angry. This person definitely could benefit from customer service training and some disciplinary action. This was my first experience at this restaurant and it will probably be my last.
-
January 2024 by Tom Hawkins
My husband and I decided to stop at White Castle today for lunch. Its been. awhile since we were there. we were soooo disappointedsomething was so different in the taste, no flavor whatsoever and and they always warm the bun, that makes them extra good. Bun was right out of the bag. What has happened, these were so special.Got an apology but that was all. this location is a Rome Hilliard Road. We didn't see a manager.
-
June 2023 by B
We stop at White Castle drive through almost every morning on E. 5th and 71 for breakfast, we have to be at work at 6am. When we get to the drive through around 6:50 am the person says "we are doing a shift change and I'm not sure how long it will be". If there is a shift change why can't someone still take orders? This is the only fast food place that we go through at this time of morning that does this. Please change this rule. 2 stars for the inconvenience. The food is always on point.
-
May 2023 by B N
We stop at White Castle drive through almost every morning on E. 5th and 71 for breakfast, we have to be at work at 6am. When we get to the drive through around 6:50 am the person says "we are doing a shift change and I'm not sure how long it will be". If there is a shift change why can't someone still take orders? This is the only fast food place that we go through at this time of morning that does this. Please change this rule. 2 stars for the inconvenience. The food is always on point.
-
April 2023 by Lorenzo G
I love white castle. I had grew up on white castle in Indiana and I enjoy the flavor of each burger quenching my mouth. The chicken ring made me want to marry that meat. Also, those mozzarella stick kept sticking to my soul. Now, I move to Katy Texas near Houston Texas ??and I wish they were down here to show all the other franchise that real burger come in small packages. Love You W.C!!!!
-
April 2023 by Lorenzo G
I love white castle. I had grew up on white castle in Indiana and I enjoy the flavor of each burger quenching my mouth. The chicken ring made me want to marry that meat. Also, those mozzarella stick kept sticking to my soul. Now, I move to Katy Texas near Houston Texas ??and I wish they were down here to show all the other franchise that real burger come in small packages. Love You W.C!!!!
-
April 2023 by Kevin Parrett
Amazing place to learn more about America's first fast food chain.
-
April 2023 by Marge J.
I have been a White Castle customer for over 60 years. I'm currently at the White Castle in Bradley, Il. 60914THE WORST SERVICE EVER. Drive through was backed up so I can inside. They took my order after waiting (only one ordering) it is no 20 minutes, this is so bad. Also it is by far the dirtiest I've seen. Not good You need a manager as well as people who understand the concept of customer service and manners!!!It saddens me to have to send this. What has happened to "WHITE CASTLE"???
-
April 2023 by Joe Shmoe
Are you aware that your 5th Avenue location has its doors locked during the day, has a random non employee opening the door for people who they want to let in while they are playing dominoes lol mind blown
-
April 2023 by R. L.
Are you aware that your 5th Avenue location has its doors locked during the day, has a random non employee opening the door for people who they want to let in while they are playing dominoes lol mind blown
-
April 2023 by Craig Russell
White Castle Cold Spring. Bad customer service. At the drive thru they said welcome to McDonald's, I mean White Castle.I was the only one in the drive. All I asked for was a sausage and egg no cheese on wheat toast.I got a few miles away and saw it was bacon and egg. And it was a scrappy s
-
October 2022 by Richard Barnard
Long L O N G waits and order was all screwed up. The worst part is none of the workers even cared. DON’T WASTE YOUR TIME. White Castle should just close this place down
-
October 2022 by Chris G.
Absolutely amazing, first time ever having White Castle since they are now in Orlando. I would definitely suggest to get the burgers with either jalapeños cheese or cheddar cheese or just hits the spot differently. The burgers were expensive since your paying for them individually, but it was totally worth it and had a great experience.. Highly Recommend
