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January 2024 by Derek Garner
I am not the type of person that complaints first and foremost. But so far I've been a member for about 10 years, and I don't really go into the branch that often. But when I do, I learn what services I need so things can move pretty quick. Today I go into the branch, and ask for a certified check. Now I know that I can go to the ATM, but I can also go to the front desk as well. I go to the front desk and let the representative know exactly what I need, she shugs it off and tells me to go to the ATM. She does seem new to me so I advise that I would like to do it here at the front desk and not at the ATM, but for some reason I am completely ignored and reminded again to go to the ATM. I don't think there's anything wrong with human interaction, even though the ATMs have video play. But it's very irritating when you want to work with a human and they can do a very simple task that does not require actual cash and dismiss like some trash.
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December 2023 by MelaninVibe Sistas
Horrible service, no respect for people. I never got a call back from manager Carl at this location about my experience. Definitely impacted my decision to bank with This credit union. The worst by far.
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November 2023 by Morie B
The Graceland Blvd location is awful, their store manager is rude and the staff will do nothing to help you, don’t waste your time there; go to Gahanna location, we drove here twice 45 minutes from our home and ended up in another branch. They look for any excuse to turn you away or pass the buck, will never return. Also, closed our account today due to the treatment we have been receiving from this location.
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October 2023 by Terri H.
Emily was so sweet, knowledgeable, and understanding. Went there to obtain financing for a used car purchase. Total transparency. Terrific rates and banking policies/fees. We opened a checking and savings account and qualified for a $50 promo. And got a car loan at a very competitive rate.
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October 2023 by Gabriella Black
I spoke to chris, she was one of the nicest people I have ever spoken to. This was my first time doing something like this, she was so helpful, and patient with me, and answered all of my questions. 10/10 customer service.
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January 2023 by Brendan Leonard
I love going here! The employees here are always friendly and patient. It is always a good experience!
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December 2022 by Claudia Kushinski
The staff are very friendly and welcoming. We were helped by Rusty, who was extremely helpful, patience, and has a great welcoming personality.
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September 2022 by Drew Ingram
Fast, friendly, and knowledgeable service! Thanks to Emily!
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August 2022 by Black Food Life
This is a great location. The staff is friendly and I do business here weekly
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April 2022 by Peter DiGravio
Update: I emailed the president of WPCU and he got someone else in upper management to babysit the situation while keeping me in the loop. Visa credited all the missing money to my account. The ATM experience was still a pain in the butt, however seeing the C level staff get directly involved dissuaded me from dropping wpcu and going with another bank.Exterior ATM ate my cash after hours. Next morning interior branch informed me they don't have jurisdiction on atm and I have to file dispute with visa. Asked how often this happens and staff told me about twice a week! Exterior ATM is nearing 7 year depreciation so eventually should be replaced. A real nightmare come true.
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June 2021 by Construction Kid
They are awesome and actually talk to you on the phone, which is nice
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June 2021 by Skittles
SATURDAY 9, 2021 STOP BY ASK FOR COPY OF MORTGAGE STATEMENT AND FRONT DESK LADY IS NOT VERY FRIENDLY AT ALL.
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January 2021 by Brandon S.
A good bank but had to wait 2 weeks for a debit card. It was the Friday before Christmas when I ordered it but they do not have a expedite service or nothing like that. I had to wait until the were open to get cash as well as got behind on bill because I wasn't able to pay with debit.
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December 2020 by Matthew B.
Great service,very friendly and helpful staff.
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December 2020 by Liberty L.
We really enjoy working with Wright Patt. They are very helpful and have good customer service. This is a convenient location right off the main road and plenty of parking. Quick & efficient.