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March 2024 by heather hannan
New guy at the Cortland office is a bit overzealous. “Busted” me because I sent a cookbook media mail. They are splitting hairs on this because it’s not “instructional” in their eyes and media mail rate must be instructional books. I get that there are folks abusing media mail rate with boots or jeans. But cmon?! The staff is usually top rate. But I guess the new kid is trying to make his mark. Won’t be going here anymore. Feel bad for the other clerks because I liked them.
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March 2024 by cheryl firmi
I dread when I see USPS is delivering my package. Postwoman is rude and unfriendly. Acts like my “good morning” or “hello” is an insult. Actually gives stink eye and doesn’t respond. And don’t let there be one snowflake on the drive or have your package weigh over 20 lbs because it won’t be delivered. And it’s so fun on a Saturday when you get a note that package “can’t” be delivered and they close at noon. Try to get that package on a Saturday before noon. Good luck. Sometimes the truck isn’t even back. I used to feel bad with how USPS employees were treated and all the mess with their retirement funds and attempts at cost cutting and privatizing, but no sympathy anymore. Customer service is not what they do. FedEx almost as bad. Love UPS, now those drivers know their business and they deliver like they actually like their jobs.
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October 2023 by Dina Shore
This is the second time where I've ordered a package from Amazon & unfortunately the post office was in charge of delivering it. It was 35 pounds & our mail person refused to deliver it. I thought you had a requirement of being able to lift 70 pounds? If you can't lift 35 pounds maybe time to retire??? I have a newborn & had to find a sitter to go pick up my package. Guess what? I easily lifted and walked through 3 doors to get out of the post office with zero help. I left a message for a supervisor to call me bc I wanted to make a formal complaint bc this has happened multiple times, and of course they never called me back. Very unprofessional but what can i do, right? Its not like I can change who I deal with, and they know that, don't they? At least the young man I spoke to was kind and understood my frustration. I have a feeling the older employees think their job is untouchable, and that's the problem.
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April 2023 by Roger Johnson
The post office delivers! Not if you live on Larry Lane.
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October 2022 by D M
Been having a problem with our mail man for some time now. He comes back to our house throws packages curses shakes his head everytime he comes back. We've had mail thrown beside our mailbox packages dropped on the ground and so much more. Unfortunately after Eugene left this office went down fast. Now we have to drive 30 miles round trip every other day to get packes. The post office supervisor is afraid to do anything or say anything to the workers.
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October 2022 by Dave M
Been having a problem with our mail man for some time now. He comes back to our house throws packages curses shakes his head everytime he comes back. We've had mail thrown beside our mailbox packages dropped on the ground and so much more. Unfortunately after Eugene left this office went down fast. Now we have to drive 30 miles round trip every other day to get packes. The post office supervisor is afraid to do anything or say anything to the workers.
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February 2022 by Ray
Very kind staff. I've never had an issue here. Sounds like the people who do have problems here should look into a mirror first. It's not anyone else's fault you're miserable. Stay inside then. They do their job well here. I don't go anywhere else!
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December 2021 by Missy Fairchild
Well just because someone has a bad experience dont mean they need to look in ther mirror. Used my debit card there over a week ago did not get anything and have still not received my money back. Called every day and keep getting the run around. Other than that yes they are friendly just need to learn how to do refunds of ever needed again.
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April 2021 by Ray Burgess
Very kind staff. I've never had an issue here. Sounds like the people who do have problems here should look into a mirror first. It's not anyone else's fault your miserable. Stay inside then. They do their job well here. I don't go anywhere else!
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October 2020 by Neil Clayton
I've had nothing but good service and assistance at the Cortland post office.
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February 2020 by Charlotte Ady
I took in a paper card address change to my local post office in mid December 2019. My mail is STILL going to my old address. This is extremely inconvenient.
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February 2020 by Melissa jones
This is the WORST post office I’ve ever been to! Postmaster thinks any complaint is funny. Staff there is very rude
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January 2020 by Manda Mo
ALWAYS receiving mail for a residence on the opposite side of town 2 miles away. Also, Our packages are constantly delivered to a wrong address. Terrible customer service!
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October 2018 by Valerie Smith
I've had nothing but great experiences here, I send at least a package a week. The staff has always been kind to me and answered my questions with no problem. Also, the gal who usually delivers my mail is very nice. She makes sure to keep our packages out of the rain and even leaves a biscuit for our dog with our mail.
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October 2018 by Shell Collins
Would give the woman working the front zero stars if I could. She acted like my boyfriend and I were the dumbest people on earth. We've never picked up a package at the actual post office before and were confused about the notice we received in our mail. She continued to make condescending remarks about how we should've known how to do things. Couldn't even pick up our package, we were so insulted that we left. Manager or whoever is in charge REALLY needs to speak with this woman and teach her a lesson on respect.
