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November 2023 by Ali Gless
Completely disgusted by the customer service in the service department at this dealership. We live an hour away and drove here at 8am for an appointment that this dealership made FOR me. They determined the date and the time. We were told at the time of scheduling they would need my car for about four hours but would probably be less. We dropped off my car at 8am, and was told they were going to be running behind due to a call off. We said okay and left. Called to check in after 5 hours of them having it to see what was going on. Tony told my husband it would be about another half hour. They were having trouble with the lane assist sensors. We showed up forty five minutes later. My car was not done. Tony stated they were just putting it on the rack and would be another FOUR hours for an alignment!!! When my husband asked what was done, he said nothing had been done. This is terrible customer service. DO NOT LIE TO YOUR CUSTOMERS. Simple, honest communication could have solved this. I hope someone actually reads these reviews and sees the amount of negative responses regarding the service department. It’s time for an overhaul.
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October 2023 by Jason Ashley
I went to Cascade Auto, upon recommendation from a friend. Mark Borchik, with some fill in from Brendan Daniels, worked with me on the purchase of a 2014 Mazda 3.Neither of these gentlemen were pushy in the process. They allowed me to take my time with this purchase. Cars are a huge decision and thinking through your choices are important. Cascade knows this and it shows.I can definitely recommend Cascade to you for your next vehicle purchase.
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September 2023 by Alison McBride
This review is in regards to the work done by a mechanic there named Greg, who is extremely knowledgeable and knows what he is doing. He went above and beyond in working on my A8 and I would recommend him to anyone needing Audi service! This was the only mechanic I had any interaction with, but I would definitely ask for Greg! Thank you, you are very much appreciated!!
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September 2023 by Patricia F.
Had a very bad experience at another dealer which owns multiple lots. Went to Cascade. Told them what we wanted then was out the door that day with our car. Very professional. The other dealer would not tell me what damage was on a car. We bought used. Cascade told us everything. Very happy with the Audi group!!!
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August 2023 by Nancy Ransom
I bought a used Subaru from Brendan Daniels and had a great experience. We went on a test drive through Cuyahoga NP which was awesome. The wait was a little long but Brendan was really attentive and brought me a hot dog cause I was waiting over lunch hour (and I really appreciated because I get hangry). He wasn't annoying like other car salesmen I've encountered which I appreciated and I felt like I walked away with a good deal. Thank you so much!!
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August 2023 by Jameelah Abdul-Zahir
Great experience at Cascade Auto Group working with Mark at the budget sales! This is my second vehicle bought for each of my children. First one bought 4 years ago and Mark remembered so much about me and my kids I was amazed. Great salesman, no hassle, fair prices. I will definitely steer my family and friends Mark’s way.
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August 2023 by Allissa Bury
I highly, highly recommend!! I would give more than 5 stars if I could! I bought a Jeep from their "Budget" lot. Mark Borchik was a delight to work with! He is clear, concise, consistent, and made the car buying process extremely smooth and enjoyable. He let me bring my dog and even had a water bowl for her!My throttle body went out soon after purchase. Mark and the family at Cascade towed my car and fixed it immediately. It was not covered on my warranty, but they generously covered the cost of everything! If you have the opportunity to work with Mark, you will be in the best hands!
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August 2023 by Kelly Gupta
We worked with Abe and the process was flawless.We will definitely be back!! My son LOVES his car and our experience was just amazing. Thank you so much!!
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August 2023 by Jim Sohayda
My wife and I purchased a preowned Audi Q7 on 8/11 from Cascade Auto Group. Our Used Vehicle Specialist was Mark Borchik. Our experience with Mark was very very positive. I am 76 years young and have purchased several cars over the years, most of them Audis, and my wife and I have never had such a pleasant experience with a sales person as we had with Mark!! We actually enjoyed the time that we spent with him!
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August 2023 by Phil Wendzicki
We had a great experience working with Brendan Daniels through the sales process. He was courteous and straightforward and easy to work with. I would highly recommend asking for him to make sure that you have an enjoyable experience!
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July 2023 by nancy pound
I purchased a 2024 Subaru Outback from Cascade Subaru. Ordered the car in May and it arrived in mid-June. Matt Harteis was the salesperson. Matt is extremely knowledgeable of the product and was very helpful as I was deciding on the options and the model. Matt also kept me well informed of the status of my order. On the day of delivery, he blocked out his afternoon to be able to go thru features with me and help me set up options without rushing. He has followed up with me to make sure all is OK and to ask if I have questions. I will add that through the entire process, Matt has been excellent at follow through, getting answers and getting back to me quickly.I will add that this is the second Outback I have purchased from Cascade Subaru and will be the third car we have had serviced at Cascade Auto. (The other car was a Mazda Miata.)This is a family owned business. I have found them to be honest and fair in all dealings and I have never felt pressured. Service techs are well trained and experienced. I highly recommend Cascade Auto Group and Matt Harteis in particular.
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July 2023 by Marc R.
Bruce was the most rude service advisor I ever have dealt with. The issue they fixed wasn't fixed. They refused to consider the issue was not resolved or the part was defective. They also told me that they aligned my car but the steering wheel was canted worse than before. I was told this was the best they could do. I had since brought my car to Bedford Audi and guess what. Steering wheel is perfect. I wrote the dealership to discuss but haven't heard from them yet. Terrible and bad experience. I do not recommend
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June 2023 by Demian McLean
I purchased my used car at Cascade 2.5 months ago and wanted to see how the vehicle performed before leaving a review. So far, it's been great. So was the customer service I received from my salesman, Brendan Daniels.The vehicle on Cascade's lot was the model year I was seeking with the right options. It appeared to have been well cared for. But I was an out-of-state buyer, so my research and negotiations required a fair bit of back and forth via email and phone.Brendan was helpful, polite, and low-pressure as I asked for maintenance records that weren't included in the Carfax. He returned my inquiries promptly, even after hours. They really are nicer in the Midwest :-)We negotiated a fair price, and I booked an inexpensive flight to Cleveland. My intent was to give the car a visual inspection and likely buy it. But I was prepared to walk if the vehicle wasn't as advertised or if the dealership tried any funny business on the price.Brendan volunteered to pick me up at the airport, which was a nice touch. The dealership is about 40 minutes from Cleveland.When we arrived at Cascade, we took a test drive. The car was just as described, if not nicer. No undisclosed problems, and the dealership didn't spring any extra fees once I was on the lot.Brendan and his team got me out of there quickly and on the road home. As an out-of-state buyer, my experience required some added trust. I'm glad to say I was rewarded. I'd recommend asking for Brendan Daniels if you're purchasing from Cascade.
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May 2023 by Andrew Herrera
Our family was looking for a vehicle that was fuel efficient, can tow, and was safe for the kids and Cascade Subaru didn’t disappoint!!! Matt Harteis did a great job accommodating my crazy questions and we were able to come to an agreement and now I’m part of the Cascade family!!
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March 2023 by Maria Pickston
I had been of the belief that if you don't have anything good to say, don't say anything at all... but I have been holding this in forever as yet again another issue with our purchase. We bought a used Honda CRV from Cascade for our son, a few years back, and from day one we have had issues with this car since it was brought home! The money dumped into it for repairs over and over...a complete lemon that you would NEVER expect from an Audi dealership used car or not! and I don't care that we've had the car now for a few years as the first issue was literally within a week of purchase! I can't imagine their mechanics not knowing on inspection this car was trouble, yet they still sold a lemon willingly. What's worse, I had found a newer CRV with fewer miles at another dealership, but my husband refused as he had already given Gabe and Matt, the salesmen there, his word he would be back the next day to purchase...clearly neither of them are men of their words selling lemons to buyers! The excitement of this surprise purchase for our son was quickly overcast with gloom thanks to Cascade!