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November 2023 by Katy Kosman
Been banking with chase for 15 years. Won’t let my 4 year old use the bathroom.
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November 2023 by ken worner
Slooooooow drive thru telller. Only one car in front of me and sat for 15 minutes!
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August 2023 by Destiny Cruz
The woman in the far right corner with blonde hair , is extremely rude . I asked her a simple question about waiting and she was very nasty and sarcastic with her response . She rolled her eyes and has very poor customer communication. Do not recommend going to her for any loans .
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July 2023 by Chelsea Wheeler
Called about exchanging foreign money, spoke with the manager, Jamie. He said he was not able to tell me the rate the bank was using and that there was a fee for exchanging money, BUT HE COULDNT TELL ME WHAT THE FEE WAS! I asked him where I could find that info and he literally said "I dont think anyone knows that." WHAT!?!
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May 2023 by K R
Drive-thru teller was courteous, friendly and helpful.
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February 2023 by Kyle Bargerstock
If you call this place you will be given a slew of automatic messages just to have them not answer and be told to try again later.
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August 2022 by Bob Wirth
If your not open till 9 say that on the website dont post your open at 8 then not let anyone in till nine. Get it together
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May 2022 by Denise Schopper
Its a Pleasure doing business at the Bailey Rd. branch-:) Always Kind, Friendly and Very Helpful Staff-:) No matter what services I have needed, I have Always been met with Professionalism, along with a Smile-:) That speaks Volumes in today's world!?
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April 2022 by Matt Cobretti
Poor service, simply don't have time for their customers.
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November 2021 by Schukay Artistry
Jack helped my father deposit money into my account. Ended up Jack decided to put it in the wrong account. Opps "I just put thousands of dollars into the wrong account." Problem got fixed. But now I have no access to the money driving my account in hard negative. What has been done? Nothing. I get screwed with wait time phone calls and fees because Jack made a giant mistake. This is outrageous. Something must be done. My next action is with the federal government if nothing gets resolved.
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September 2021 by Kara Wilster
Love this bank! Amazing service and extremely friendly staff! Thank you for all you do :)
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June 2021 by Andrew Nelson
This location turned off the phones because of COVID, so you have to walk in if you want to schedule an appointment as opposed to just calling. I suppose COVID is transmitted more severely through the phone lines. SMH
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January 2021 by Lisa Rene' DeBenedictis
I followed the manager, Kim Rounds,after she transferred to this bank during the pandemic shutdown. She is a manager who always goes the extra mile toward friendly customer service. I’ve been a personal and business banking client of Chase for many years in multiple cities and States and have always found their employees to value customer service and customer experiences. They always treat me and my family with respect and kindness. I set my son up with a high school account and now he has a business account and college account with them. Kim truly cares about her clients and coworkers in a way that is exceptional. She is a creative leader and a problem solver who knows that customer loyalty is what makes the Chase Brand shine. Very few people go out of their way to help others in the way that Kim does 365 days a year. Very few people have the highest level of community service standards that Kim Rounds maintains; she is a shining star to her residential district, peers, and customers. Her kindheartedness and work ethic have made me loyal to this branch and this brand.
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January 2021 by Ed Parkman
Unfortunate experience however there are other other branches.
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September 2020 by Chad Mitchell
Was asked to come back later, or wait an hour because they wanted to go to lunch. Went to another brand in Hudson and it was a fantastic experience
