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March 2024 by AJN Productions
Not great being followed around on a Tuesday afternoon to pick your cats up food and some snacks for myself. My tattoos don't mean I'm going to steal sweetheart. Stop profiling please.
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March 2024 by Jack Steele
Clean, well organized and well stocked store. Large variety of all products, reasonable prices.
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February 2024 by Veda T Google
I wish I could leave a negative 5. Being a black business owner and having a couple of degrees I was shocked to have been RACIALLY profiled at this store. Drug Mart sent a "Black History" hair care discount ad out and I visited to purchase a few of the items. I was followed, cold stared down and soon found standing face to face with a cop. He gave me "the look" and waited. I WAS ANGRY but I couldn't pass up on a deal. I PAID for my items and followed out by the same cop. I climbed into my Jeep GRAND CHEROKEE and had to post ? about this location. SHAMEFUL! I may have to check and see if my rights were not violated.
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January 2024 by Bev Thompson
Everyone is helpful and friendly. A convenient place to shop.
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January 2024 by Paul McIntyre
We are in the process of hiring an attorney and are in discussions with local news channels on a story relating to this incident. My mother, who had an aggressive form of cancer at the time, went to this pharmacy in Cuyahoga Falls a few months ago. They mixed up my mother's prescription with another person's. My mother was supposed to receive antibiotics for an infection, but was given 150 mgs of Zoloft, which is about the maximum amount of dosage a human can receive for Zoloft. My mother had never taken Zoloft before. Upon taking it she had a severe medical reaction and was bed ridden for about 10 days, which also happened to be on her birthday.I struggle to understand how this happened. There should be safeguards in place and there weren't. Not only that, my mother's information was shared with another person without her consent, and the other person's medicine that she received was also shared with us, which represents several violations of HIPAA, in addition to the physical harm incurred by my mother.Their response was a $20 gift card for the inconvenience. They eventually raised it to $100. We declined.If you care about your loved ones, do not go here. I wonder how many times this happened to other people? There obviously are not safeguards in place to validate a person's information. There are at least two known occurrences of this, I'm hoping nobody else comes out of the woodwork. I guess we will see when the story is released on the news. Had they done the right thing and just treated us as humans it wouldn't have gotten to this. My concern is this is endemic of their business and are reducing staff, leaving them overworked and error prone.Update 12/18: The response to my rating was to call a number that was invalid. That extension does not exist. Pretty laughable that we would return to your store and re-rate your company after you almost killed my mother. How obtuse can you be?
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January 2024 by Brian Sampsel
I get all my groceries here and it's my favorite store they really do have everything you need
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October 2023 by Juan Diego
The employees here are absolutely rude. Don't bother to ask a question -- you'll get your head bit off. And don't even think about looking at items on top of the glass by register one - that witch will yell at you that her register isn't open because she has too much work to do. This store is dirty, the employees are rude, and I won't even go in there anymore. My mom, I, and my brother transferred our prescriptions out of here because we don't need to get barked at for asking someone to do their job. Close this dirty store, and give us somewhere the employees aren't absolute jerks to customers
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January 2023 by Rebecca Smith
I've shopped at this store for 20 years, I love having a Drug Mart in our city and the selection is great. However... some of the cashiers need a course in customer service. Focusing on how to greet customers, talk to customers and not to act like it's killing you to have to ring up the items for the customer. Also move a little bit faster when ringing items up!!! It shouldn't take 15 minutes to get through the check out. :(
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November 2022 by Denisha Renee'
Tried calling this pharmacy 3 times and person who answered quickly put me in hold for over 7 minutes each time with out even coming back on the line. Tried calling one more time and they just let the phone ring. I just had a question and they couldn’t even assist
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October 2022 by Just a Honest review !
In my opinion this is a nice store with a good selection on grocery items and drinks. The lady in the deli department was very polite.
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September 2022 by Love
In my opinion this is a nice store with a good selection on grocery items and drinks. The lady in the deli department was very polite.
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August 2022 by Jessica
Don’t shop in the cosmetics section for more than 3 minutes or the blonde lady at the cosmetics counter will harass you and ask you if you need help multiple times within 5 minutes then blatantly follow you/ watch you which is uncomfortable when you’re simply trying to shop & pick out a lipstick shade. I come in here about once a week for nail supplies & small grocery items. I couldn’t even finish shopping because I was so uncomfortable & this has happened my last 3 trips there as well. I always spend a minimum of $100 when i come in. I will not be returning. This has happened way too many times.
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July 2022 by Cameron A
Over priced for everything. Peggy M. was rude as hell. Will be teaching my kids better mannerisms.
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July 2022 by Autumn Lover
Been coming here since the Sparkle years and it's always been usually pleasant. Cashiers were always friendly or polite. I can find most the necessities I need and I like a small store that's easy to get around and in/out. Lately though, cashiers 40+ won't greet you or say thank-you and I even got the heavy sigh when I stepped over to her counter. Customer service needs much improvement from the older women.
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June 2022 by Cameron
Over priced for everything. Peggy M. was rude as hell. Will be teaching my kids better mannerisms.
