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March 2024 by Shannon Iaus
Stay away!THEY ARE TRYING TO SWINDLE YOU FOR MONEY. A BLACK GUY AND WHITE GUY THAR WORK HERE. BEEN GOING FOR 10 YEARS AS MONROE AND THEN TIRE CHOICE COMES AND HIRES THESE PEOPLE.NEVER NEVER AGAIN!Business logoCustomer Feedback SurveyThank you for your response!Let the world know.I have been with Monroe for over 10 years. When it switched to Tire Choice I have had horrible customer service and have been almost swindled by your people. I had an oil change on 3/11. After 30 minutes black guy was helping me out and all of the sudden he came back in and said I needed a front wheel alignment. He showed me my tires and explained what was happening . He told me they usually charge 130 but when would do it for me for 74 but it had to be done today. I said fine let's do it. I sat there for 30 min again because he said it will be done in 30 min. Next thing I know is someone walks in and sits down. Black guy comes in and says to me sorry this guy prepaid his alignment can you come back either today or tomorrow. I told him I couldn't today because I was on my lunch break and had to go back home but possibly Saturday. He also mentioned he was going to be there on Monday. So I told maybe Monday would be better. So he goes and rings me up and charges me for the fron alignment!. I told him whoa what r u doing and he said oh your coming back right and I said yes but I am not going to pay for work that has not been done on my car. So he is then attempting to give me a refund and the white kid walks in from the garage and said to the black guy "did you tell her it was only good for today" I said no he told me Sar or Sunday was good too. The white then proceeded to tell me no it was only hood for today. I said fine i am going to go somewhere else. I said we'll I am getting a refund because he charged me for work you guys didn't even do and that is just a rule of thumb never pay for work that hasn't been completed. Well at this pointi think they new they were trying to swagger me and the white guy just gave me all my money back even the oil change. I'LL NEVER NEVER NEVER COME HERE AGAIN AND BET BELEIVE MY WORD OF MOUTH WILL GET AROUND. Idk who u are hiring but management and customer service was way better when it was Monroe. Sad you guys lost a tenur customer.Click to Copy
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March 2024 by myrna turner
So far service has been good but the new phone system is terrible-Have to go thru a foreign call center just to get connected to local service centers-- no thanks won't be back just for this reason- snob I am- I refuse to talk to non English speaking ppl
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March 2024 by Lorraine Kirkland
Demarcus was great with us the first time we came in for a tire repair. Told us our brake pads were bad. Which we already knew. And he scheduled a an appointment to get us in. When we came back the young gentleman who did our pads was also great. We will be back again thank you.
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March 2024 by Taylor Kane
Got me as a walk in and quickly got me what I needed to get back on the road
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March 2024 by Kimberly Sheets
Great service at a fair price. I have been using this location for decades.
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February 2024 by Monique Charles
Thank you D (Manager) for providing phenomenal service
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February 2024 by Christopher Zuren
Got me in and out quick, were able to help me patch my tire instead of replacing it, and very affordable.
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February 2024 by Samantha McNulty
This place has usually been very good. I had an appointment today for a tire replacement. When I showed during normal business hours, during my appointment time, the whole business was closed. There was not a call advising anything abnormal caused them to close either. If I had known of a cancelation, I would have been able to secure other transportation in the meantime. Very inconvenient.
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January 2024 by Bradley
I drove not even a block on a flat tire and this guy called me over to look at the tire, Now that I think about it, He probably had a guilty conscious that's why. Well he said inside the tire is messed up and it obviously looked like he grinded about 3 inches inside with bits of rubber everywhere from grinding it. My question is, Wouldn't the whole inside of the tire be messed up? Not to mention I've drove miles on a flat and never had this problem.
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December 2023 by Brian Thompson
Do not trust this place. They promised me I could have Sundays off with my children and then never let me have Sundays off the first time I worked for them, and the second time I gave them a chance to work for them. They threw me away like trash, because I was having a medical issue. Frank is the name of the supervisor and he is not to be trusted, buyer beware!!
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December 2023 by Daphne Wolfe
Stopped in with no appointment, and was kind of in an emergency situation. They seemed very busy, but still found a way to fit me in. Very friendly would recommend anybody! Go in and ask for Brian or Andrew.
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December 2023 by k psalm
Brian is a literal tank!! he got me in and out so fast and efficiently!! he let me know everything he was doing and why he was doing it, i never felt so confident and comfortable letting someone work on my car!! :))
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December 2023 by Tina Talbott
I had a flat tire on the side of the road and they were nice enough to come rescue me due to a 3 hour tow wait time. They came to the rescue and got me back on the road and I wasn't even late getting back to my job from lunch ! Go in and see Brian and Andrew. They were BEYOND AMAZING !
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December 2023 by aleisha baker
The staff members at Tire Choice are the best! They make sure to always provide the best service and they are very knowledgeable. I will always be a customer.
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December 2023 by Peggy Kania
Horrible mechanic, went in with one problem, came out with a bigger problem . Mechanic did get fired but not before screwing over at least 15 people. Don't trust the management. This apparently had been going on for at least 6 months. Still looking for owners of the cars that are still at shop.
