-
January 2024 by Ilona Freeman
Service is superior
-
December 2023 by Gene M.
I've been a PNC customer for 20 years. This branch used to be really good as far as attending to the needs of their customers in a timely manner. It's nothing now to go there and wait 20 to 25 minutes to get service. They are so lightly staffed and the tellers are to assist the customers inside the branch and at the drive through window. It's ridiculous. I feel bad for them but it's also frustrating, as a customer, to have to wait for 25 minutes, or longer, in line with only one teller. I try to use the ATM as much as possible to save time but I can't sometimes. I dread those days. I wouldn't use this branch if it wasn't so close to my house. They need to have more staff working. It's not good customer service.
-
November 2023 by Alan Smith
Slow, slow SLOW!!!Morning, noon, afternoon.Busy or empty Sorry, butSLOW ?
-
September 2023 by Starlene Angel
The worst bank I have ever dealt with. Extremely rude customer service. They do nothing to help or protect their customer accounts. The quicker they do their job. The quicker I can close my account. I have a complaint with the FDIC.Save yourself the headaches and stress and bank elsewhere.
-
September 2023 by Bill Guy
Needed to replace my defective credit card. Very friendly staff.
-
March 2023 by Johmathan .B. Swift
For quick simple and easy transactions, this State Road location is a good one. I've had no issues.
-
February 2023 by james h
Very good location and always quick
-
September 2022 by Muhannad Hallak
This branch sucks, bankers are so lazy they would never take a walk-in!, every time i stop at this branch they give me an appointment after 2-3 days. went to akron branch they updated my name in less than 3 minutes
-
June 2022 by Michael H (Monster)
Absolutely the worst branch that I have ever been to.The staff are absolutely horrible.
-
March 2022 by Vanessa Tudor
Shilo was very helpful and friendly! The guy I dealt with earlier was refusing to help me and told me to call customer service instead.
-
November 2021 by John Henry
This is by far the worst PNC branch there is. The manger is a mean unhelpful b****. Do yourself a favor and go anywhere else but here. If you have a problem here you will be told: "there's plenty of other banks in the area choose one of them". The staff is inconsiderate and disrespectful to customers starting with the manager, she litterally gets the other employees going. Unless you like long waits, hidden fees, and absolutely unhelpful people do not I repeat, DO NOT go to this location.
-
April 2021 by K Truex
I was thinking of putting money in this bank, but the rude staff and impossible rules to do banking there just turned me away.
-
January 2021 by Ken Williamson
I have always had a great experience at this location!
-
November 2020 by Mike Owen
Laura the manager and an employee kammy lash took my name and phone number to make an appointment and without asking they went into my account and accessed all my info before I even went into the branch. No variation was asked nor did I give them permission. This was a violation and I would never allowed any of my info over the phone hence why I made an appointment
-
September 2020 by Mark Rasicci
Excellent staff.