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January 2024 by Zackery Tripp
I flew in from out of state to purchase a car. deal had already been made and finances had already been taken care of. good car in the advertised pictures and a good history. when I arrived I found there was around a 10” x 10” peeled tear in the passenger seat rendering it effectively unserviceable. this information wasn’t disclosed to me pre flight. I don’t think it’s too much to ask that a car advertised with 4 seats does actually come with 4 functional seats…… I still planned on purchasing the car if the dealer would agree to pay for the cost of replacing the leather section that had been torn. I had to purchase a hotel room for the night and an expensive last minute return flight home. I’m not stating this is a common experience with this dealer however it was my experience.
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January 2024 by Andrea Becker
Just bought a car with Logan. He was honest and easy to work with. We had the best experience and it was a smooth and quick process. We were treated with respect and all staff throughout the building were kind and polite. The experience we had with Logan ensures we'll be back in the future with any vehicle needs.
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January 2024 by Rebecca Petrilli
Ron was kind, helpful, and a pleasure to work with. He also had excellent restaurant recommendations! Everyone else we interacted with at Prestige was great as well. Very happy with my X3!
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January 2024 by Carly Lynn
If you’re looking for a used car you can trust, this is the best dealership in NE Ohio! My sister worked with Logan and when all other dealers were offering higher interest rates, he was able to get her approval FAR BELOW everyone else.She has been ranting and raving about it for 2 weeks now! I can’t wait for my tax return, I’m going straight to Logan with it!
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January 2024 by Warren Nichols
I am extremely pleased with my purchase. This is my first car and it was an extremely easy process. I had thought the process would be difficult but my sales guy Bryce made it extremely easy!
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January 2024 by Aishah Rowland
Ron at prestige auto mall is the best ever , I drove to Akron from Columbus and everything was smooth as can be , I loveee my car and will definitely recommend him to friends and family … thanks Ron !!! I even got my red bow
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October 2023 by TODD CHRISTY
Absolutely thrilled with my purchase from prestige Automall big props to Ron who helped us through the process and I’m able to present my son with his new car and I know he’s gonna love it. Also saying thank you to Tyler at the front desk who really helped everything goes smoothly. These guys are great. Do not hesitate to come here. They don’t haggle they don’t bug but they help all the way through it. You’re missing out if you don’t come here.
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October 2023 by Mel o dee
I was able to walk in and purchase a car with zero apprehension. Peter took very good care in explaining all the details of purchase. His demeanour was very reassuring and comfortable. Very professional and instant rapport was established!! Thank you for being amazing!!
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September 2023 by Jeff T.
The management is very unprofessional. Jeff clearly has anger issues and Tony needs to learn sales. Beware of this chop shop!! They will call you over and over again.
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September 2023 by Devaughn Staley
Peter and tony were absolutely wonderful. We came from Detroit (3hrs away) Peter walked us through the entire experience and was extremely patient and efficient. This has been the best experience I’ve had car buying. Thank you again Peter :honorable mention Jeff and Tyler
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August 2023 by yalanda davidson
Peter was amazing. His personality is explosive. He was very knowledgeable and informative about the Beetle we bought. He made the purchase very easy and enjoyable. I don’t think I would have purchased it if it wasn’t for him. I would highly recommend him to anyone. I will follow him wherever he go for my next car. Thank you Peter you are awesome ?? ????????
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August 2023 by Erin Seabolt
SCAM ALERT! Do not buy a car online from this dealership. They misrepresented the condition of the car I bought from them and the vehicle I bought needs thousands of dollars of repairs just to get it to the condition they told me the car was in. I called and texted them for two weeks and never could get a manager to speak to me. Their response has been, “Well, you should have purchased a warranty from us.” Now I’ve got a vehicle I was told was “in great shape—inside and out!” that needs significant repairs. (The back hatch leaks when it rains, the gas tank door is missing a spring, the hood latch is broken, the check engine light is on, one of the wheels is corroded, every bolt on the underside of the vehicle is corroded, and on and on and on.) I took the vehicle to a local Volvo dealership and paid $180 to have it inspected—the local dealer was HORRIFIED by the condition of the car. I wish I had read other reviews warning of the dealership’s history of bait-and-switch tactics. Do not under any circumstances consider buying a car from this dealer without having an independent party inspect it BEFORE you buy it.
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August 2023 by Andrew
I bought the 2018 Lincoln mkz from prestige auto mall and all I can say is, I had a great experience with the people that work here. I look through the comments and I see negative ones and it accurs to me that these negative comments not all, but most sound like "your problems" for instance. I bought may car and found out 3 months later, that it was 3 courts low on oil. Come on now your buying a used vehicle from a company where the vehicle warrant explicitly says "AS IS" I would suggest to anyone buying a vehicle new or used to take it to a shop to get a quick look at and or tune up. You never know what could be going on under the hood machines are built by machines and they are not always perfect. And then there is. It's not the same as the pictures or what they said for one they take a whole film strip of their cars and they will also walk around the car with a camera and show you every inch of the car if you ask them to do so It's your right to see a vehicle and have it looked at top to bottom before purchasing so if you seen something else or not what you thought it was then you must have been looking at a different vehicle entirely because they make sure you see every spec of dirt blown on it when it was delivered from its previous owner/ers. Again as I said most of these negative remarks are problems that could have been avoided if you asked more questions and had the car thoroughly inspected before buying these people don't force you to buy a vehicle, hell at one point when asking questions they said ok call us back later we will be here. I am thinking to my self hell they don't even care to sell it but what I realize is they give you your space to make your own decisions I never felt once that I was being forced to buy anything. Your buying a used vehicle I wouldn't suggest taking the word of anyone so like I said you have the right to have every inch of that vehicle looked at before buying. People will always have their complaints they expect things to be perfect or in great shape if you wanted that then you should buy a new vehicle but when it comes to buying from prestige auto mall like I did, you will find out for your self that your treated fairly with the outmost respect and that they are working on your side they are not crooks nor are they out to scam you all they do is do what you ask of them and finalize your decisions. When buying a used car it's no one's fault but your own if you don't ask questions and have the car thoroughly inspected if you have any doubt before buying. I enjoyed my experience with prestige auto mall my vehicle was nicer than I even expected runs smooth and if I had money for another vehicle I'd buy the McLaren from them they treated me well and if you decide to buy from them you will be to. Thanks again Bryce with prestige auto mall oh and from start to finish it was only 3 days to have my car shipped and in my driveway.
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July 2023 by A P.
I should've read the reviews before I stopped in here. I would have made the purchase elsewhere. I should've paid more attention when they were kicking out a young couple who were upset that the car they purchased 5 weeks ago doesn't work and the dealership wouldn't help them. I should have walked out when the staff was making racist remarks afterwards. I didn't, I purchased, and I almost immediately regretted it.When I picked up the vehicle it wasn't washed or cleaned out. It had barely any gas in it. Within 24 hours the check engine light came on. Looking back on all of the things I mentioned above, I thought I better take this to a dealership that I trusted before I take it back to them. The vehicle had several problems, most concerning was that the head gasket needed replaced. I called Tony and explained everything. He assured me that they would take care of it and just bring it back. I showed him the pictures & report from the dealership, He told me not to worry. A week later the car was ready to be picked, they said they replaced the head gasket and intake manifold gasket.At home, I popped the hood on the vehicle and realized that they hadn't touched the engine at all. No signs of repair or work anywhere. It was obvious. I went to look at the paperwork from the repairs they had done, realizing they never gave me any paperwork. I called Tony, and asked why I didn't have any paperwork., "That's because we didn't do anything!', Tony laughed! He then said that he was just kidding. I said, "While you think that's funny I actually don't see any evidence of any repairs at all. So I'm going to stop by and I'd like to get the paperwork and I'd like your mechanic to show me what they did."When I came by, Ollie, the service manager came out. He was angry and aggressive. I was shocked at his demeanor and the way he was speaking to me. I had to ask him to stop the aggressive behavior and to calm down. I was just looking for some clarification and some evidence of the work that was claimed to be done. Ollie, said, "I don't know who told you that we did those repairs but it wasn't me." Tony sent Ollie away as it was apparent that Ollie was on the verge of turning his aggressive behavior to a physical altercation. I kept several feet away as he was clearly unable to control himself. Ollie should never be allowed to talk to customers.I looked at Tony and asked why I was told that the head gasket and manifold gasket were replaced and now the Service Manager is telling me that they didn't need replaced and that they never did any work? He tried to reassure me that he would get to the bottom of It and it would be taken care of. He then gave me papers stating the work they performed, the document he offered up was a complete lie. 24 hours later, the check engine light comes back on. I called Tony and he said to bring it back.Before I did, the brakes failed. This time I went to somebody I knew and trusted. He told me the brakes were completely shot, they never should have sold the vehicle in that shape and condition. He also confirmed that no work had ever been done to that vehicle by this dealership. $2400 later, all new brakes. At this point I do not trust Prestige with anything, so I took it to another dealership to have them look at the check engine light. This dealership had performed the routine maintenance over the years for this particular vehicle, so they had a record in their system. They told me the head gasket would need replaced, that the head was warped and needed to be machined out but could be salvaged. This dealership concluded the reason for this damage was because the vehicle had overheated and the radiator had to be replaced. Prestige, would have known this, their Finance manager was the previous owner. This information was never disclosed to me. $1900 dollars later and the engine is working.I should have paid attention to all of the red flags. I should have purchased elsewhere.
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July 2023 by Michael Redman SR
Went to get the back bracks changed on the 17 Escalade I bought here late April and found the rear caliper bolt passenger side missing, the other loose. Oil was 3 qts low 3k miles after purchase. Brakes needed changed within 6k miles. We've been out of town numerous times with a 3klbs trailer! My grandmother ,mother ,her husband, and my 4 children we could have all died and killed others! Brakes were obviously changed when they had it and the mechanic is a HACK! Caliper guide pin boots blown out and destroyed. You guys can give me all the money back for the damaged components and labor or be sued. I'll be in touch tomorrow with my lawyer.