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January 2024 by Ubiquitously Opinionated Me
Cool people
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January 2024 by Joseph Mangano
Marcus and crew got me out the door in under 10 minutes and upon return, he took even less time. That would be enough for a 5 star review but Marcus was a truly a joy to deal with and was adamant about disclosing my mileage and fuel surcharges (and thus, how to avoid them). The storefront was ultra-clean too! Thank you for making it easy on us!Joe
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September 2023 by joe markie
Awesome people working there very friendly
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August 2023 by Brandon Thomas
What's the point of having a reservation if they won't have the vehicle ready for you.
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July 2023 by Max Rowan
Our stuff was covered in water only after the third day of having the unit. Least helpful staff we've ever encountered.If you care about your belongings then don't get a storage unit hereOur first unit was off the rails and unable to be accessed.The second unit had a large concrete slab in the middle of it.Our third unit was flooded and our Couches and chairs sitting in water.Every time we call we get sent to voicemail.Somehow nobody working there has any authorization of the storage units.
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May 2023 by Crystal Gisewhite
Nice place, kept very clean. Self storage indoors with helpful staff.
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April 2023 by Greg T.
I work for one of their competitors. Unfortunately, the car carrier I was promised to be able to rent at my employer fell through. And to make matters worse, I found out a day before I was set to go out of state! I was in a jam. I needed a car carrier. I went to UHaul in Cuyahoga Falls and spoke to the General Manager, Gabby. I walked in wearing my company logo Hoodia. Oops. Gabby and I had a laugh about it. Anyway, I told her about my situation and she happily was able to reserve for me a car hauler. I picked it up the next day and towed my collector car to Pigeon Forge TN for the big car show, the Rod Run. I just wanted to say that Gabby was wonderful and made my situation a lot better! She made my whole rental experience a pleasurable one and highly recommend anyone who is in need of towing equipment to go see Gabby at the Cuyahoga Falls location! And the Area Service Manager Mike was also very helpful to show me how their equipment (vs how ours is) works. Great job by all!
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February 2023 by Candise Burgess
Smooth as vanilla custard! No issues what so ever. Jeffrey was very patient with a couple who had a mix up on their online order. Moving is stressful enough… choose this location so you will have one less thing to worry about. Prices were very reasonable considering how so many corporate are jacking up their prices. Great experience.
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October 2022 by Dan Mars
Uhaul changed the pick up location from the scheduled convenient location to this one because they didn't get the trailer moved. I offered that I could make the new location work if I picked up the trailer the evening before my trip. They said that I could pick it up the night before but that they would charge me for an extra day even though it was them that changed the contract. If I had any other options I would have just canceled the order. When I did pick up the trailer, the employee got the lights working enough to take a picture for his records but when they failed after the picture he was ready to let me pull out without lights. Ultimately, the trailer worked well for what I needed it for but the customer service was awful. Next time I will definitely try to make other plans.
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October 2022 by Vershay Hunter
This was supposed to be a smooth transition across the country move for me and my family and Uhaul made it a complete nightmare. I called in and made reservations with a representative. She was very nice and pleasant. She suggested I get two containers just in case all of my things would not fit into one. I was quoted a price of 2300 for 2 containers, 2 trucks, shipping and 1 month storage. The only additional expenses were mileage taxes and fees. Upon picking up the first container the representative admitted he was unsure how to issue the containers to me. He reached out to someone else whom over speaker phone stated that she "hated dealing with the U-Box system because it is difficult and problematic." I obtain the first container loaded it and on the second day had one of my movers take it to the store to obtain box #2. He called me and alerted me it was a problem. The store manager proceeded to tell me I had to make another reservation. I stated it was fine as long as my quoted price was not changed. She than began to proceed to tell me that the $2300 was only for one container. Her rudeness and constant attempt to over talk me was beyond frustrating. I left my job and went to the store to show my original reservations and emails confirming #2 containers and the price that was given. She begin to say she would not assist me and I had to wait on corporate to contact me. I had to be out of my apartment that day and had Paid movers waiting for over 3 hours with no call from any. I then went to her asked to purchase a storage until things were resolved. As I noticed she was the store manager, she took a drag from her vape pen and told me she had nothing for me. I then asked to rent a truck where I had my movers move all my things back off the shipping container onto a truck while I had to find a storage unit and other means of shipping. This by far was the worst experience and I WILL NEVER USE THIS SERVICE OR RECOMMENED IT TO A SINGLE SOLE.
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August 2022 by Andrew Thompson
It was an overall pleasant experience. The person who rented us the truck was careful to give very clear instructions and patiently provided clarification when asked. It was greatly appreciated to be able to make an informed decision as we went with a larger truck than we'd initially thought was needed, which paid off later. Either way, very much felt I got my money's worth, was treated with respect, knew exactly what I was getting into with no nest surprises or any bull$h!÷ where things were seeing on me with zero warning or my tacit approval. Will definitely return in the future when the time is right as businesses that operate in a straightforward, honest manner and seem to simply do so as if that's just the only way they'd CONSIDER operating are leaps and bounds above even competition with attractive offers on the face of things that turn out to be thieves who don't consist other people as anything but idiots to be exploited.
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August 2022 by Marie Jefferson
DONT GO HERE ! You will wait in line forever, if you have issues and call them they will have you on hold for hours. They are super busy and don’t have enough representatives to meet to service customers.I had to stand in line for 30 minsCalled them immediately placed me on hold and waited for 2 hours to speak to someone after the over charged my account!Hate this place will never go there again!
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August 2022 by Justin Mohan
Got the job done in one solid load. Wasn't happy about the half tank instead of full tank policy. Service was friendly and explained any questions I had in full.
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August 2022 by Eshfx Beatboxer
Just waited there for so long and didn't get any service so I leftHonestly idk what's up with thatMaybe need more workers
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August 2022 by Chandra Gajmer
There were three of them working but completely ignored us. Did not even said anything instead made us wait for 20 minutes. Left without anything
