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March 2025 by charlotte garbrandt
I was just in to this Store on Friday. I ran into a couple issues with picking up a couple items. Audrey and Chris went above and beyond to help me. They were very kind and helpful. Thanks you guys!!!
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January 2025 by Taylor Hanson
Quick and super friendly service. I went in to get a replacement SIM card after being completely ignored at another location. This store was out of my way but I didn’t have GPS to find one closer to my home. Worth the drive, they took care of me promptly and even lowered my phone bill. I will be back if I’m in the area again and will recommend this location to my friends!
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January 2025 by Laura Garduno
Very polite. Explained our options very clearly.
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January 2025 by Kala Nicole
Very rude employees. The phone I had ordered said in stock at this location, so I bought it, I got there and there was a problem. 2 managers pretty much said there was nothing they could do to help me and just kept saying “I’m sorry”
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December 2024 by Robert Heim
My girlfriend and I went in today and unfortunately I don’t remember the guys name but the larger guy out of uniform “helped” us. He came back and told my girlfriend the deal she was trying to take advantage of wouldn’t work for her trade in however I had the deal in the cart the night before so questioned it. I later came home and did it all online without issue this guy was either not very good at his job or he was trying to rush us out the door since it was close to day’s end. I went in Friday and Dearte was awesome he got me in and out with ease I took advantage of the same deal. Seems to me like Dearte could teach this guy a thing or two about customer service and dressing for work.
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December 2024 by glenford rigby
This was the worst experience I've hoped to never have . I was treated as though I was about to commit a crime by picking up my devices out of the state i live in and was asked 21 questions only for the manager to refuse to fulfill my order
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November 2024 by Samuel Yankovic
Verizon at every location (no direct offense to the normal on the floor sales people here at all) is underhanded and careless when you're not spending money on the spot. Went to a couple locations hoping to get a s23 ultra replaced after it failed to start one morning, they couldn't get the phone to me on time even after I was offering to drive anywhere in the state to pick it up. They also have no contingency plan for accessing your myverizon account if your device is broken despite having an insurance plan for such occasions. On top of all this my package with my replacement phone was delayed. I've been promised credits off my bill so many times for various things and it never materializes. They always hook you up to a terrible call quality phone conference with the most inaudible Indian at every turn that will try to constantly upsell you some garbage insurance product even on a desperate tech support call. As soon as my device is paid off I am leaving and going with someone else so at least I can pretend T-Mobile or AT&T isn't going to lie and swindle me as well. lol nice company.
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November 2024 by MaryAnn
Waited an hour of my time to be told something that I should of been told when I first walked in the door
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October 2024 by Sky Walker
Expensive for terrible service that constantly goes out and even when up limited service in a lot of areas not worth the money if u can fine another carrier this one is a joke
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October 2024 by John Denison
Place is a joke. Rude as all service gets. Wife and I wait over 2hrs to upgrade phone. They close at 7pm. She stepped out for a minute and they wouldn't let her back in. Made me talk to her through the window. Sad service gets this bad. They don't have a public bathroom. Step out to pee and you are done.
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October 2024 by Joseph Witzke
iv gone here 2* trying to get a phone about 2 years apart and both times Verizon had issues that had me running around and never getting my phone and getting a hit on my credit and them holding my money for weeks before returning it
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October 2024 by Tina Morris
I ordered my phone for so much cheaper online but the guy swore he couldn't get that price for me because I'm not premium. They are worried about up selling instead of what I asked for at check out. & They were not enthusiastic at all about anyone Being in linewaiting. Their food was getting doordashed. They only kept talking about the chicken they ordered. Good job Verizon on howe ave, if I could give no stars, I would.
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September 2024 by Alex Jeffers
This store is absolutely ridiculous. First I need to preface I worked for a 3rd party of Verizon, so I know what can and can’t be done at those stores and what can and can’t be done a corporate stores. My mother passed away and I needed to get the names changed out of her name and into mine. I had all the documentation needed and they looked me dead in the face and told me no they would not help me and I needed to call into customer service. Which made no sense as customer service had specifically told me I needed to go into a store. Horrible customer service. Knowing from experience, this store only cares about making sales and not helping their customers. I advise going to a different location and not stepping foot in this store. The staff is genuinely lucky I was able to hold my composure otherwise I would have blown a gasket in the store. This is no way to treat any customer especially one who’s mother just passed away.
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June 2024 by sondra buckner
They were great
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June 2024 by Ethan Kuhne
Had a great experience transferring and purchasing a new phone. Kirt was extremely helpful during this process and with communication!
