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December 2023 by Emma Grace Johnson
Andrew is the best! While I was waiting, I overheard his care for other customers. He took the time to explain everything and was so kind to each and every person. He is an amazing employee and should be recognized for this. Also he definitely deserves a raise!
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December 2023 by Jessica Evalyn Valle
I came here because it was convenient as it was close to my work. Scheduled an oil change for 11am. Long story short, at 3:45pm I showed up and my car was not ready. (I was told it would be done by 12:30pm) There was no communication about a delay. I was lied to and told that my car was not far from being done when I arrived at 3:45pm. I sat in the lobby for 2 HOURS and waited until 5:45pm. And top it off, a friend showed up as a walk-in at 3pm and his car was done before mine. So if you want to be treated like an idiot and sit in a lobby for hours while being lied to about the status of your car, check this place out.
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November 2023 by Jerry Gales
I went in today to check on tires and their was one lady being Served at one counter and the other guy was on phone when the lady left the guy serving her went to the back and the one on the phone kept going back and forth from the office across the reception it's like they didn't want to serve me is it because I'm black or what was really going on there. That kind of behavior is very disrespectful I waited for 15 minutes then went to my car only to see one of the guys at the back on phone.
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September 2023 by Joel Mounts
Professional and Excellent service from booking to rolling out, great explanations and options. Even had a billing issue that they squared away immediately afterwards. 6 stars.
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August 2023 by Imani Spratling
I drove my vehicle to this location, not knowing there was a free tow and diagnostic bundle. I was then charged a diagnostic fee because I drove it in, instead of towing the vehicle. I asked to speak with the manager Bradley because If I knew about the deal I would have just got the car towed in for free with my membership. Now I am being charged $156 because I drove my vehicle to the shop. I have filed a complaint with AAA member services. This is ridiculous. Would not recommend.
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August 2023 by Yani Doyle
I am writing to express my extreme disappointment and frustration with the recent experience I had with your service department. I have been a loyal and satisfied customer of your company for a considerable time, but the events surrounding my recent visit have left me deeply concerned and dissatisfied.On Tuesday, May 23rd, 2023, I brought my vehicle to your service center for a general inspection due to the engine symbol being illuminated on my dashboard. When I arrived, I inquired whether you could accommodate me on that day, and I was assured that you could. However, the series of events that unfolded thereafter has left me questioning the quality of service and the security measures in place at your facility.To summarize the timeline of events:May 23rd: I dropped off my car for a general inspection and was informed that there were two cars ahead of mine. Later that day, I was told that they would not be able to inspect my vehicle until the following day. I decided to leave the car overnight.May 24th: When I checked the next day, I was informed that two cars were still ahead of mine. This process continued for subsequent days as well.Monday, May 29th: After not hearing from your service center, I called to inquire about the status of my vehicle. I was told that two cars were still in line ahead of mine.Tuesday, May 30th: I contacted your service center again, and finally, my car was fixed. It turned out that there was a nail in one of the tires. I was relieved to hear that the issue was resolved.However, upon picking up my vehicle, I was appalled to find that it was left unlocked on your parking lot. The interior was in disarray, with tissue paper strewn across the seats, my winter gloves scattered around, and my prescription glasses, valued at $1500, were missing. I immediately contacted your service center to report the situation, hoping for swift action and resolution. I called the police to investigate but DPD said there were no cameras there so - CASE CLOSED.Unfortunately, despite my attempts to communicate the gravity of the situation, there has been no response or action taken by your team as of August 21, 2023. This lack of accountability and customer service has left me deeply concerned and upset. The security of my vehicle and personal belongings should be of utmost importance when entrusted to your care.Please cancel my membership!
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August 2023 by Steve Krywany
Excellent place, upholding the outstanding AAA reputation! The manager, Andrew, helped me thru some difficult repairs. I live on a fixed income, so car repairs can be a pain, especially an expensive one like a water pump failure. Got the driver's side window fixed, too, after it being broken for over a year. Everyone I met there from tow truck guy to manager to mechanic were very knowledgeable, professional and helpful....patient too cuz I had a lotta questions cuz of the money involved to fix everything. I've been to the Huber Heights AAA, but I think I like this one a bit better. They seem to "run a tighter ship," so to speak!
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August 2023 by Amelia
Terrible apparently they charge 130$ just to check your oil and it costs 85 for an oil change being a member does not help you at all you’ll be spending a lot of money for nothingggg
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June 2023 by White Blood
Very good service. Takes time to explain everything and prices. Works with you to get the best deal!???
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June 2023 by Carolyn Jamison
Needed air in tires, Courteous and fast,no charge.Came from Columbus
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May 2023 by Jimmy Lee Thurman
I have reviewed AAA Downtown Dayton before but I want to emphasize the honest and excellent automotive service you'll get here - no extra fees or surprises. Andrew is nice and friendly he is the best service writer ever. He explains everything well. Besides the exceptionally awesome customer service, it is knowing that the mechanics will also check my vehicle to ensure it is in excellent driving condition. I appreciate them all.
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March 2023 by joshua newland
Very poor service, it took them 2 hours just to do an oil change, and the window sticker they provided me had no way of letting me know when I need to get the oil changed again. I went back after this to get a price estimate for a different issue, and the employees working at the desk were no help whatsoever. There weren't even any customers there, and yet the only thing they could say to me was " Someone will be with you shortly" as if there were several customers in there. Really, seriously? My own mom even stated they took too long to change my oil as she was visiting me that day from out of town and she gave me the money to get the oil change. 1 star is being generous, I do not recommend this place at all, you are better off going to All Tune and Lube a couple doors down at 400 East 3rd Street.
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February 2023 by Brian H.
Love the work these guys do downtown. Always friendly, always consistent and always reliable. Things get done and they get done well. Love their electronics reports they give you on the car. Their prices are great and they don't pressure you to get more work done on your car. I appreciate that, if you like good customer service (I think we all like that ) this is a great place. They value the customer and make you feel important. The facility are clean and central to a lot going on downtown and right across from the main library (gorgeous building by the way) so there are plenty of great options if you wait while they fix your car. Good coffee options too nearby. They have a TV and coffee in the waiting room and you can get tires at this facility too. Enjoy these guys, because there aren't many more places like this, where they care about the customer.
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February 2023 by Ella Raimey
They are nice the prices are high I checked around at other places while sitting there and the prices were lower , even at other AAA centers. My appointment was at ten o'clock I wasn't waited on until ten thirty.
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January 2023 by Zachery Clark
Andrew is awesome. This shop has always taken excellent care of me, because they treat the cars that come in like their own. Andrew gave me solid advice on how to sort out my vehicle's issues, and did not take extra money from me when he could have because it wouldn't have made sense from his perspective. A trustworthy shop can be hard to find, so I'm glad I can take my car here and not have to worry about being taken for a ride.
