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March 2025 by Janice Tipton
Totally rude refused to assist me even told me they had nothing to do with my issue nor with membership
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September 2024 by Jeff Miller
Great service specially if you travel and have kids. I have 2 separate account and the top teir ones. For me and wife and the kids that I pay for and have had for years.
But don't expect any mercy if they sent out some back yard tow company and they damage your car and don't want to pay for it because of some fine print non concern items. Bottom line is they contacted this company not me. This your company damaged my car after the motor blew up but damaged it getting the locked keys out of my car that they locked in it and left without saying anything and had to come back same hour of drop off. I own the car pay me for my damages and let me fix my car myself..... do better AAA.
But I will probably not be renewing after this term... very sad
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June 2024 by Jason Linville
Long time customer. Just called and canceled my membership.
4-10-24: My wife's car won't start. Dead battery. I jump the car and she makes if home.
4-11-24: Car won't start at our house. I am at work, but I have AAA come to replace the battery. I pay $267/year for the premier membership WITH BATTERY REPLACEMENT. It says it on my account and in the fine print. Driver calls 2 supervisors and they refuse to replace battery. Says it needs "charged" and not replaced. (Battery is 5 years old).
4-12-24: Wife gets stuck at work AGAIN because car won't start. I buy a new battery from Costco and install. (AAA wants $210 for battery, Costco had it for $135).
No issues with the car ever since. Starts, drives perfectly. Gee, could it be the battery was bad and needed replaced?
I immediately play phone tag with AAA customer service and eventually file a reimbursement claim for the battery replacement. 5-14-2024, they deny my claim saying the battery needed "charged".
I have had AAA for roughly 24 years, either through my parents or my own plan. I just canceled. I cannot believe this company is willing to do this to a loyal member and make then jump through all these hoops when IT IS INCLUDED IN MY MEMBERSHIP.
(Additional info, they initially refused multiple times to replace my battery because "they don't do that any more". When I showed them my policy where it explicitly states I get 1 free battery a year, they admitted the mistake and that it IS included in my plan, but still refused battery replacement.)
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June 2024 by Joe King
Friendly but could not help us with TSA pre check
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May 2024 by Caddy Strophic
Long time customer. Just called and canceled my membership.
4-10-24: My wife's car won't start. Dead battery. I jump the car and she makes if home.
4-11-24: Car won't start at our house. I am at work, but I have AAA come to replace the battery. I pay $267/year for the premier membership WITH BATTERY REPLACEMENT. It says it on my account and in the fine print. Driver calls 2 supervisors and they refuse to replace battery. Says it needs "charged" and not replaced. (Battery is 5 years old).
4-12-24: Wife gets stuck at work AGAIN because car won't start. I buy a new battery from Costco and install. (AAA wants $210 for battery, Costco had it for $135).
No issues with the car ever since. Starts, drives perfectly. Gee, could it be the battery was bad and needed replaced?
I immediately play phone tag with AAA customer service and eventually file a reimbursement claim for the battery replacement. 5-14-2024, they deny my claim saying the battery needed "charged".
I have had AAA for roughly 24 years, either through my parents or my own plan. I just canceled. I cannot believe this company is willing to do this to a loyal member and make then jump through all these hoops when IT IS INCLUDED IN MY MEMBERSHIP.
(Additional info, they initially refused multiple times to replace my battery because "they don't do that any more". When I showed them my policy where it explicitly states I get 1 free battery a year, they admitted the mistake and that it IS included in my plan, but still refused battery replacement.)
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May 2024 by R S
Friendly but could not help us with TSA pre check
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April 2024 by Shelley Taylor
Very friendly and helpful staff the manager haa a great personality
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April 2024 by Jim Snyder
Planning 50th anniversary trip was amazing. Randy was so helpful!!!
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April 2024 by David Vannorsdall
Got there quickly
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March 2024 by Perry G
Stopped in the store to pickup a few AAA maps. The gentlemen staff went way over & beyond to accommodate us Extremely friendly and helpful.
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March 2024 by Joe Monaghan
I booked an appointment at 8:30pm and I was told 10:59pm would be the latest I would be contacted. I was never contacted and now I have to book $70 worth of Ubers to make it to work tomorrow. All of this for a simple jump start. Thanks!
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February 2024 by Tom S.
New member used on 1-1-24 for a tow, tow truck driver hit a pole in the parking lot Damaged the Tow truck the pole and the car they were towing. Cant get insurance information from the Towing company or AAA. 2 months later now filing law suit against AAA and the Contracted Tow company for the 3,000 damages to the car. Would not use again it the service was free
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February 2024 by rita kane
Whenever I'm planning a trip. I check with AAA for tours and info. They are always very helpfu
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February 2024 by Maria Sprague
Paid bill.in and out quick
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January 2024 by Sunny Gupta
Very nice and helpful people. Lots of travel info and brochures for AAA members.
