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February 2024 by Heather P
Absolutely amazing! I’m a single mom and also an entrepreneur and honestly all the data and numbers I had to plug in for my taxes made me feel like my head wanted to spin and explode at the same time. I came in and they took such good care of me! They were very warm including the owner! Can’t even begin to express how grateful I am for them! They literally lifted a mountain off of me ! I could seriously cry just thinking about it! Thank you so so much! I will forever support this business
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November 2023 by Vicki Pentella
I will NEVER use Essex Tax again. Horrible experience!
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October 2023 by Dirrtty Redd
Jennifer Schmidt did my taxes and advised me on how to reduce what I owed. I'd certainly recommend her over someone working from their kitchen table!?? She's legit at her job!!! Highly recommended!!!
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October 2023 by fred mcintosh
Man i have great experience with Jennifer very professional and very helpful ...she is 5 stars in my book so book with her......
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October 2023 by B
I’ve had a great experience with Essex tax. The staff was friendly each time I visited. I was greeted when I came in and didn’t have to wait long. Jennifer at their office answered all my questions, last week at our appointment, and took the time to explain things I didn’t fully understand.Yesterday, I had additional questions and came back in. Wayne Essex personally met with me in his office. He answered all my questions regarding IRA rollover.My overall experience was positive. The staff is knowledgeable. I will be back next year.
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October 2023 by Michelle Boyd
We’ve been clients of Wayne Essex for almost 20 years and he is extremely thorough, professional, and knows the tax laws very well. He has great employees who are just as awesome so you can’t go wrong with whoever you get. They take time explaining answers to any questions regarding confusing tax issues or laws. I highly recommend Essex and Associates!
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June 2023 by Blair Dreisbach
We've used this company for several tax preparations. The lack of response or inability to talk to anyone is extremely frustrating. It will take a few days just to get through to a secretary, just to be told you have to make an appointment for a phone call in another week.As far as Jennifer goes....well I've received better customer service from high school kids. She can't provide any detailed plan to correct any of our issues. It's like pulling layers back on a rotten onion to get a straightforward answer from her.After paying $500 for this service and no one could explain our issues to us she responded with "sorry" and a long awkward pause.Save you time and money and go to someone else. Don't buy their snake oilJust to edit my review. After 3 other companies reviewed my file I got back from essax. There are numerous errors
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April 2023 by Steve Syx
I do not generally leave reviews, but my experience here was so awful that I just had to this time in hopes of saving people headache in the future. They never did anything. They strung me along for well over a year. I would call 10 times they would respond finally to tell me that still nothing was done, until finally they just stopped responding all together. They cost me a crazy amount of money and an immeasurable amount of time. I finally ended up going to another company to get my taxes done. Reading these reviews I see that a lot of people have had experiences similar to mine. I would recommend going elsewhere to get your taxes done.
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May 2022 by Tish F.
Moved to Ohio in 2019, rec'd an audit from state we moved from. We were asked from Essex, to provide information that was available and shown on pension W-2. What we find sad, the CEO of the company prepared our taxes since we were a new client. I'm sorry but as a CEO, you should know exactly how to prepare taxes involving multiple states and investments. I think they would rather work with big businesses instead of families.
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April 2022 by Jennifer W.
Do not go here! A nasty threatening hellfire religious cartoon book - with Essex contact info on the back cover - was inserted into my tax preparation binder. The preparer didn't want me to deduct a large contribution to a major 501c3 organization because he said, "I think that's a political organization." One he obviously disagrees with! Clearly this business does not respect diversity of religion or opinion.
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May 2021 by Mike C.
Very disappointed with them. They lost some original documents needed for the return. My return is now being audited by Ohio and I'm responsible for recovering the documents they lost. This is very unprofessional. I strongly suggest finding another company!
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April 2021 by Mark Elliott
I had a few communication issues and gaps, but it all seems to have worked out. I understand now that they get very busy during tax season. Thank you all for the follow up.
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March 2021 by John Geis
This was the worst experience I have ever had with taxes, and thats saying something. I originally submitted all of my documents on February, 9, 2020. I didn't hear back for 2 months. When I called the accountant, he said he was working on it, and that he would get back with me, he never did. Luckily, the IRS extended the deadline to July 15th, due to Covid. After 10+ calls following up with the accountants, they finally submitted my return to the IRS, 5 months after I originally submitted my documents. This was the biggest headache of my life dealing with this company. Extrememly unprofessional, unreliable, and shady. Think I'm kidding? Google Wayne Essex 2011. I'll never contact this company again.
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February 2021 by Angel Ellis
So my husband brought all of our tax paperwork to this place probably about 6 months ago if not longer. Kevin was the guy he was dealing with and we've not heard anything from him. We don't have an email for him, everytime we call we're told he's unavailable, or he'll call us back, but still have yet to hear from old Kevin. He has all our tax documents, ss numbers and all of our info yet he never did what he was suppose to do. Sounds like communication is very far fetched from what I've read. And now I'm receiving a freaking letter from the IRS!!! And now some company has all mine and my husband's private and secure info and we have not a clue what their doing with it!!!
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February 2021 by Maureen Connolly
Knowledgeable,. Professional and welcoming.
