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January 2024 by Samantha Yirenkyi
Our experience here was amazing! Mr. Alex was at the register and he knew his stuff. He was training a new employee who was assisting us in trade ins and a new purchase. Mr. Alex was so kind and quick and efficient even though the store was in rush hour very busy with customers. 10/10 recommend.
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December 2023 by Markus Perry
The customer service at that store is beyond frustrating. It's not just the extreme disrespect and rudeness, but the sheer incompetence from the workers there. The lines are always incredibly long too and they never seem to budge. What's worse is that the workers lack even the most basic social skills for customer service. As someone new to gaming, I'd go the extra mile (literally) just to steer clear of this store.
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December 2023 by The GSMO video archive
Alex is rude. Hung up on me when I called about a problem. He should not be a manager.James added pro plan to my order without asking. They sell used junk. I will never shop here again.
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December 2023 by Camlila Melton
Love game stop it has Vr trackers that i couldn't find online there and other games!
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November 2023 by Cori Reese-Corona
Poor customer service and they tend to not know what they're talking about, thus giving out false info to customers.
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September 2023 by Eric Connelly
Inattentive, uninterested staff and mislabeled signs for nonexistent sales means a poorly run location that you should not bother visiting. If you're looking for a sale on games, you're better off trying Best Buy or even the online console stores. This location deserves to be shut down sooner than later. Just remember, they "do recommend you buy the protection on the video game disc" because...well, there it is.
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August 2023 by Violet Anastaisa
I was just in the store and the second we walked in I’m going to guess he was a manager Alex was threatening to fire this girl Kristina over literally nothing and it was really disgusting to see
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July 2023 by Sara Schneider
Was crowded and got, has a little less of the merchandise options than the game stop on Bechtle Ave in Springfield
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July 2023 by Dallace-Nikhol Degregorio
The guy was training a new worker and he was very friendly to them and us. Nothing outstanding about this gamestop but nothing wrong with it either. I would go back to it if I'm in the area.
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May 2023 by Thomas
I had the worst experience trying to return a chair I purchased here. When I bought it they told me I could return it and when I tired I was met with tons and tons of excuses by the manager saying he can’t return it. It wasn’t until I called and filed a escalation case with the call center did they even care. After about a week of him trying to wait out my return policy I got it returned. I had to call as many stores as I could and they all told me I could Return it
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February 2023 by J Bird
The selection was decent but the staff wasn't very helpful. Walked around the small store for a good 15 min, and I didn't get asked if I needed help at all. Guess the employees were too busy to acknowledge potential customers.
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November 2022 by Vaughn Johnson
Long lines and not many workers. Only one employee working the register and assisting customers...
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November 2022 by Neko Ichigo
It's clean and has a good variety of stuff but the employees are irritating and push promotions way to hard if I say no it means no and they don't understand that.I honestly don't come in anymore because of it and best buy has been better in the gaming department anyhow .
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November 2022 by Rafael Haro
My neighborhood Game Stop. Like this place inside the Fairfield Commons Mall. The team is great. Very quick service. Helpful to get you what you need.
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October 2022 by Walt Stogner
Says it opens at 10:00 to lazy to change time on Google maps
