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November 2023 by Jason F.
Don't come here to get your Apple devices fixed. Came in the first time and they didnt have the parts so we had to come back when they arrived. Had an appointment at 6pm. Checked my voicemail after work at 5 and had a message that the 1 guy that can fix it goes home early so if I want it fixed come in before 4. So since I already paid when they ordered the parts I called back and rescheduled for Saturday at 11:40. Came in at 11:30 and was told the guy who fixes Apple iPhones doesn't come in until 12. The guy at the Geek Squad said go to the Apple store. Great service. They either go home early, come in late or act like Biden's press secretary and refer you to the Apple store
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May 2023 by alexander hines
The beginning of April my dryer went out and I have the protection plan on it. So I call in to schedule a repair for that following weekend. Well the person who schedule it put it in as an installation. And the installers where coming to install a dryer that I didn't have. So they canceled the install and didn't schedule a new repair. So I called in again to schedule a repair....they put it in wrong again. The third time I got the right person to schedule it for a repair 2 weeks out so not im out a dryer for a month. Great customer service! So when the tech guy came out, Doug great guy and found out that the installers didn't tighten the wiring harness and fried the harness...so I'm waiting another week before the part comes in and have it replaced...needless to say I'm paying on a dryer that isn't working because geek squad doesn't know the difference from repair and install.
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April 2023 by Penny H.
I have been buying stuff at this Best Buy 131 Mall Woods DrDayton, OH 45449 for years. I bought an extra warranty from Geek Squad and returned my printer that was freezing up They did not have my printer in stock. To be honest this store hardly had anything in stock, Everything I wanted to get was out of stock. the guy working was rude along with the manager I will never shop there again. UPDATE I still have not received my refund for the printer I returned over a month. ago. I keep chatting with them they say I will get it there sorry for the inconvenience. I feel so ripped off Beware when you return something there I contacted Corporate office today We will see what they do
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January 2023 by Beth G.
Went in this afternoon to look at a few things one being the Sonos sound bar... they are not in stock, however they did have an open box that the sales associate assured us was perfect - it just hadn't fit the persons television space so he returned it. It's marked excellent condition. He also assured us all the cables and parts were in the box and the only thing wrong was the box had been opened. Upon arriving home we unboxed to set up and the only thing in the box was the bar itself. No cables or instructions. We called the store and the customer service rep argued with us about what's included - even though their own site says cables and quick start guide are included. We also wanted to look at headphones. I wanted to try the new apple over the ear headphones -- but the display was broken... I also wanted to try the Beats Studio 3 but only one side worked. What a terrible experience of being misled and given the runaround. I haven't shopped at Best Buy in years -- now I remember why.
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December 2022 by John Sexton
Pick up replacement computer, unable to repair the one I took to them. Mine was stillmin warranty
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December 2022 by Angela Z.
I just bought a MacBook from this location within this week and am already having technical issues. I went to the Apple Store to get the technical issue resolved and they basically told me to return it. I went to return/exchange today and I had poor customer service. I basically had to reiterate what it means to serve your customer. When I told them that I wanted to exchange, the response was "what do you want then" without telling me what products they had in stock. I had to practically beg to be taken to the display area to see the options. There she was no help either. I decided to take my business to the Beavercreek location instead. Would not recommend doing your business here.
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October 2022 by Eric L.
Almost completely empty shelf of inkjet cartridges. They didn't have the one I needed or a lot of other ones. Symptomatic of a manager that doesn't care or pay attention.
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October 2022 by Debra B.
Stay away from Best Buy they are the worse and do not care at all about the costumer. Poor service!!
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September 2022 by Chaz Lawrey
This place is a spam unless you really go through best buy
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August 2022 by Cynthia Houston
I and my husband have been sooo disappointed w/the Geek Squad. We have experienced so many problems w/our computer (laptop) recently \u0026 have contacted the Geek Squad to no avail. They have NOT been helpful, not been as knowledgeable as we thought and our aggravation continues. It would take TOO MUCH TIME here 2 explain it all. We have an appointment tomorrow 2 physically take our laptop to Best Buy to hopefully rectify the situation. Another thing...every time we've contacted the G.S., we always get a foreigner. Every time! Not opposed to foreigners as part of our society, but when I'm in a crisis I dont need any language barriers; it only adds to the frustration. I'd like to be able to give a better review, but I honestly can't. Their system is NOT working! --Cynthia Houston
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July 2022 by joe leedy
Refuse to work on my s20+. No android repairs.
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July 2021 by Brenda Chamberlain
Good foodService exceptional
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June 2021 by Blake Lloyd
Got my entertainment center looking clean and perfect. Highly recommend them
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May 2021 by Edward Harris
Called and was routed to person in Panama. Gentleman was abrupt and said he could not help with our computer and hung up.
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March 2021 by Wlliam Alspaugh
Absolutely dreadful. Placed on online order for curbside pick up. Managed to make it to the location earlier than originally thought. Went in to see if I could just aquire the item as opposed to having to wait. Long story short I waited nearly 2 hours only to receive a text message stating that my order had been canceled. Worst experience with a retailer to date.
