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March 2024 by Ryan Black
After being told it would take "a few days" to compelte our filing, it took 17 daysThen when a meeting was set up to sign the final papers, HR Block was not prepared and acted as if she didn't know we had a meeting scheduled. It took an additional hour for her to prep the taxes and get to the signatures.Very inefficient opperation. Lack of communication and responsiveness throughout, and inconsistent information depending on who happened to pick up the phone And I will not be using HR Block in the future.The good: Yvetter at the front desk was great, and I was happy with my return. The bad - most of everything else.
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April 2023 by My Life As A Jerry
Do you like paying unknown extra fees and having a senior tax specialist make inappropriate comments to your daughter? This is your place!Tammy made us feel VERY uncomfortable by sexualizing our 2 year old girl. We told her it was extremely inappropriate and asked her to stop and she continued. Never in my life have I experienced this. This was at the very end of our appointment or we would have left on the spot.They also told us it would be $150 when we began, then at the end it was $295. Tammy said it was because we added one extra document, but we weren’t informed that one document would double the price. They kept that a secret until the very end. They get you in the door and then charge as much as they can. Front desk said only “how are you going to pay” when we approached to leave. I was expecting at least a hello first.DO NOT RECOMMEND.
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April 2023 by Kenny Mendenhall
I return to the H&R Block on Smithville year after year to have my taxes done by James Reboulet because I know they will be done right the first time and with care. Tax preparation can be a joyless, frustrating chore, but I look forward to my annual conversation with Jim.
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April 2023 by Debbie Mac
Always an incredible experience with Sue Bowman who is the best tax analyst H and R block has
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March 2023 by michael dillon
Great service we're long term customers.
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February 2023 by Hassan Kazmi
I made an appointment came and met the woman called Tammy. She similes more than she had to. Set down and talked about the tax return. I explained her all the year earrings and lost as an independent contractor. She printed out new law rule page that has changed and while getting back to her seat she asked me again where did u work? I was like ?? I said I mentioned 3 time when I was telling u my years and lost. Her mouth window crack half chewing gum and I let go. I pulled my 1099 she doesn’t know what is looking and giving me totally wrong information that this what u spent I was like this what I have received even her colleague next seat said the same thing that what received. Still chewing her gum with wide moth open and keeps her jacket from iron gate realtor and her name. She is nothing but greedy money making individual that works in H&R and being a realtor that makes insanely money. His disappointing H&R
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February 2023 by jessica smith
Very professional. I got the most money I've ever gotten back.
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June 2022 by Chasity Lester
The expense. My tax preparer Donna Sue was great.
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April 2022 by Christopher Benson
James (Jim) at hr block on Smithville rd. he was courteous and very professional... his knowledge and years of experience, speak for themselves.... thank you.
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April 2022 by Cassandra Rossi
My experience with H&R Block was not proficient. Our tax pro didn't realize we needed more paperwork for part of our taxes. Then it took a few days to get ahold of her. Finally got in touch and they are charging us more than we are getting back from additional paperwork. They charged us more than any other tax company we have used.I would use a more proficient tax company than H&R Block.
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April 2022 by Lynn Rader
So after 25+ years of myself and 50+ years of my family getting their taxes done here!?I'm done with this place!No one, who I am speaking to on the phone with all my taxe paperwork in my hand, is going to lie on me about an appointment regarding my taxes being corrected in 2021 from 2019? That makes absolutely no sense. Why after cashing a check on my tax refund from 2019, would I meet with someone in 2021 ?. Absolutely wrong and no one is going to tell me I had a meeting when I didnt! My family and myself have been using H& R block for over 50+ years. But now I won't recommend my family to and I'll definitely tell them what happened! Alli did was call my a new appointment for this year and to ask the simple question of why I didn't get my tax return from 2021. Not 2019
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April 2022 by jim meeker
this is the greatest place to have your taxes done they know what there doing an stay up on the new tax laws so you can get your max amount back.
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April 2022 by Dusty Dudley (Lynn)
So after 25+ years of myself and 50+ years of my family getting their taxes done here!?I'm done with this place!No one, who I am speaking to on the phone with all my taxe paperwork in my hand, is going to lie on me about an appointment regarding my taxes being corrected in 2021 from 2019? That makes absolutely no sense. Why after cashing a check on my tax refund from 2019, would I meet with someone in 2021 ?. Absolutely wrong and no one is going to tell me I had a meeting when I didnt! My family and myself have been using H& R block for over 50+ years. But now I won't recommend my family to and I'll definitely tell them what happened! Alli did was call my a new appointment for this year and to ask the simple question of why I didn't get my tax return from 2021. Not 2019
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March 2022 by Lynn Dudley
So after 25+ years of myself and 50+ years of my family getting their taxes done here!?I'm done with this place!No one, who I am speaking to on the phone with all my taxe paperwork in my hand, is going to lie on me about an appointment regarding my taxes being corrected in 2021 from 2019? That makes absolutely no sense. Why after cashing a check on my tax refund from 2019, would I meet with someone in 2021 ?. Absolutely wrong and no one is going to tell me I had a meeting when I didnt! My family and myself have been using H& R block for over 50+ years. But now I won't recommend my family to and I'll definitely tell them what happened! Alli did was call my a new appointment for this year and to ask the simple question of why I didn't get my tax return from 2021. Not 2019
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March 2022 by Bobbie Boggs
I had a very informative lady working on my taxes. Very nice and knew the answers to my questions! All around a great experience.
