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February 2024 by Harry Philbrick
Local customer service was as expected, hence the one star. Otherwise, I would have given a zero for the semi truck I had to drive off in. The truck wasn't even fit to be on the highway. Was in two different shops within the first two hrs. To make matters worse, this truck was brought in from out of state just for me. Driven hours knowing how poor of condition it was in. That alone screams their lack of care for the customer. As if that wasn't enough, the cleanliness is straight-up appalling! I couldn't imagine such a company thinking it's alright to send a customer across country to sleep in such filth. Trash left in corners, Looks liked dumped soda under the mattress mixed with more trash & food crumbs. Refrigerator not only doesn't work, but the make shift duct tape mess doesn't even keep the door shut. Everything is sticky in the front of the cab. Wiped steering wheel off & wipes were black. If this is what you have to offer, then just shut it down! No customer should have this type of experience, EVER!
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January 2024 by Tim Geis
Just dropped off a broke down trk
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August 2023 by Brittany Alvarado
z and his team went above and beyond to help us! We were given the wrong trailer at pick up and had talked to 5 other people one who promised to call us back and never did. Finally got in contact with Z who helped us and got us what we needed and got the trailer hooked up for us and extended our rental to accommodate all the mishaps. He also was able to confirm everything when we called after trying to drop off the truck and the return place was trying to charger us an extra $400. We really appreciate all he did for us and definitely deserves all the praise.
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July 2023 by Marcus S.
We reserved a truck and when we showed up no truck and no idea if and when we would have a truck. This office would not return calls or respond i. any way. An hour later we gave up and booked a UHaul.
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April 2023 by Andrew French
First truck was awful, given to us in disgusting condition and had a major safety issue.CSRs were apologetic and were able to turn it around with a newer and much more clear vehicle (still not up to the standards I've seen Nationally).
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April 2023 by Rose Fulton
Read fine print very carefully! I advise not to do business with this company. They will rip you off charge way too much money
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February 2023 by Rufus Wilson
Stopped for fuel, great service and friendly staff. Location is easy to get to as well.
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January 2023 by Gwenn Rose
Great customer service! Fair price, always a good experience.?
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October 2022 by iron man 86
Although issues were resolved I'm definitely not happy with this branch and probably won't be back to Penske after this last experience. Representative didn't explain any features on the 26 ft box truck and seemed annoyed when asked. After returning the truck later on that same day, I received an invoice I was charged twice the amount I was quoted, I saw there were additional charges in my bank statement and it turns out they charged me an extra day also an extra $100 for 10 gallons on gas which was ridiculous after bringing it back to the same level. Had I not called to clarify the charges I would have been overcharged and to file a complaint with corporate to get my money for the gas. Definitely a frustrating experience and don't think I'll be back.
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September 2022 by Anjala Ferguson (finergyglobal1)
They have great prices. Updated vehicles and good gas mileage.
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June 2022 by Rand Bannister
Awesome people made sure I was taken care of
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March 2022 by timothy barton
Truck was loaded with trailer and ready to go. In and out in 5 minutes. Avery? was awesome
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March 2022 by Faith L
Easy to work with, great pricing compared to some other options I looked at (U-Haul, Budget).Shout-out to the gentleman who was MORE THAN helpful, (I want to say his name was Andrew?; he helped out a father/daughter with truck and trailer). Thanks for the great experience!
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March 2022 by Vanessa Lipscomb
Awesome customer service and price. Definitely switching my service from uhaul to penske they were on the ball!
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March 2022 by R Handy
R J was the man everything handled quickly and professionly. Trk 6623
