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April 2024 by Cheri H.
Performance Chrysler Jeep Dodge Ram Centerville, JeepLand, My husband and I purchased a 2021 Jeep Grand Cherokee this week from Lois at JeepLand in Centerville on Loop Road. While the vehicle is beautiful and Lois was pleasant, sadly we've discovered their manager greatly misled us regarding our trade-ins. We traded in two vehicles, a 2018 Subaru Legacy 2.5i with around 55,000 miles (in cherry condition) and a beautiful, red 2011 Jeep Wrangler having 74,000 miles with a new soft top and a new Blue Ox towing package. We were the original owners of the Subaru and we purchased the Wrangler one year ago from Busum Ford in Wilmington. We were interested in purchasing the Grand Cherokee because we wanted to upgrade to a more comfortable Jeep that would be roomier for us and our labrador retriever. After their manager appraised our trade-ins, Lois asked us if we were aware the Wrangler had been in a major wreck. We had no idea and were very distressed to learn we had been so misled. We were also amazed at how great the Wrangler looked and operated with no indication that there had ever been any damage to it at all. In any event, because of that, their manager said they could only offer us a much reduced trade-in of only $9,000 on the Wrangler. Yesterday we contacted the sales person at Busum Ford and he has proven to us that he did not mislead us. He actually provided us with copies of the Carfax report on the Wrangler which shows it was a minor collision and that the current retail value on the Wrangler is $15,160 (which does not include the value of the additional accessories, by the way). With the trade-in on the Subaru and that of the Wrangler, and "no wiggle room in the price of the Grand Cherokee other than $500", we believe the manager at JeepLand is the one who greatly misled us, knowing very well he would greatly profit off of this transaction and make at least a quick $10,000 from some very trustworthy people. Pitiful. Take care, friends. Big dealerships are out to make big money, and sadly they may not accomplish that in the most ethical, honest way. Lesson learned. Not everyone is as trustworthy as we are and it pays to do your homework before you step foot in any of these places.
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March 2024 by Josh Ison
Just had a great experience at Jeepland. Lois and Brett saved us time and money and got us into a right sized Jeep wrangler upgrade from our old Jeep. I would highly recommend. Thanks!
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February 2024 by Boyang Li
Very good vehicle purchase experience! I am out-of-state and purchased a used Acura RDX here 2 months ago. Kevin was my salesperson and he provided excellent service from online communication at beginning to the final in-person transaction. They also give me detailed instructions about how to register the vehicle in my own state. Under the same vehicle condition, their price is more acceptable.
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January 2024 by C Town
Love the people here and at performance!
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November 2023 by Kay White
Kevin Brown was an honest, down-to-earth salesman who works hard for the customer. Brett was a very informative and knowledgeable finance person. We are very satisfied with our experience today.
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October 2023 by gary kidwell
Haley was our salesperson when we purchased our Grand Cherokee. From the beginning she was curteous and professional. As we were coming from 2 hours away, I had several questions and she promptly replied with the specific information. While we were there, Haley was kind, informative, and valued our time. She walked us through the process and followed up to make sure we were satisfied. Overall, our experience at JeepLand was very positive from start to finish and we got the Jeep we wanted and a very fair price. We are grateful to Haley and JeepLand for making this car-buying experience a very good one.
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August 2023 by Josh Caldwell
I bought my first Jeep this past weekend & couldn’t be more impressed with the service I received from Gina! Very patient, informative and knowledgeable! The finance manager was also great. Couldn’t have had a better experience.
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July 2023 by Elizabeth D.
The service department is awesome! I was in from Atlanta and I was there literally everyday with something wrong. One day I couldn't get my trailer hitch unstuck. They fixed it in the service lane! The next day it was a dead key fob...again, fixed in the lane! Oh and NO charge for it! They're super helpful!
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July 2023 by Paul Herrmann
Gina Laurens was our sales associate. She was super nice but not pushy at all. She was simply professional and to the point. The entire transaction was positive from the time we walked in the door and left with a vehicle. We were welcomed and treated well by the entire staff. Highly recommended.
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July 2023 by Nancy Wilson
My friend and I went to Jeepland just to look around. Gina helped us and we both walked out of there each buying new vehicles. She was very friendly and knowledgeable which made us very comfortable with making the purchases. I even went back a few days later with a question which she took her time explaining in detail the answer to my question. Great customer service.
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July 2023 by Matt Rush
A great place to buy a vehicle!! Gina was very knowledgeable and helpful!! She made the car buying process very easy. It was the best experience I’ve had buying a car.
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July 2023 by Christina Green
We bought at jeep from Gina Laurens and our experience was amazing. She was very helpful and knowledgeable. We would buy a jeep from her and Performance again!
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May 2023 by Just Nia B (JustNiaB)
Kevin Brown is a great salesman and he put me in the car of my dreams thank you!!!
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February 2023 by Christine Centers
Eva was lovely to work with, she made the process a breeze! The staff was really polite and my experience was amazing!They did a fantastic job being consistent with me during the process and ensuring all my expectations were met.
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January 2023 by Travis LaBar
My wife and I were in the market for a new Jeep to replace an older Corolla. Performance Jeep had a 2023 Grand Cherokee L that already incorporated many of the features we were looking for in a new vehicle and I couldn't be happier with my experience and the purchasing process! Matt Finn was our primary person of contact, and he went above and beyond to ensure the best experience for my wife and I during a rather large purchasing decision. I'm 7 hours out of town from Performance Jeep, so it was a little nerve racking to ensure everything would function smoothly during the purchasing process. This is where Matt exceeded at continuing to update me on the status of paperwork, pricing, and even sent an incredible video of the vehicle so we were confident in the decision to move forward with the purchase. I would highly recommend Performance JeepLand and Matt Finn to anyone looking for a streamline and stress free experience with a vehicle purchase.
