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February 2024 by Craig Newman
First time visit to this PNC Location. Staff was friendly & helpful. Service was quick. This shopping mall is clean & Safe.
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September 2023 by Kayla M.
I've been banking with these guys for a couple years now and I've been overall satisfied. All the tellers here are always quite friendly each time I've been in. This spot isn't very busy normally so I can usually get in and get out pretty quickly, at least for basic bank transactions. My only complaint is that they didn't have a notary on staff, but still a pretty good group of folks.
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November 2022 by kent alexander
Short lines. Friendly staff. Recently remodeled inside, nice but somes wasted space. Moved indoor ATM outside to drivethru, it was better inside for bad weather.
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October 2022 by david nolen
Absolutely horrible customer service. I have no idea why it is so hard to get someone on the phone here. First call today took 5 minutes, had to call back because the manager wasn't in... waited in silence for 10 minutes to be hung up on. Now I'm on call number 3. The irony is that I wouldn't have to be calling in if the manager would have just called me last Friday like they told me they were going to. Absolutely a joke when it comes to customer service. Don't even get me started on the fiasco of trying to close an account. I did everything that I needed to, took my money out and they kept letting charges cone out (auto draft) and charged me overdraft fees. Now they don't want to waive the fees. What a joke.
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October 2022 by Dave Shinkle
Everybody is really polite and helpful at this branch. Mrs Miller provided great assistance. And tellers are always pleasant.
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July 2022 by Drew Sandberg
Significant decline in service or work ethic. Pre covid it was great, but even now they have reduced hours and poorer service. Three cars all in 3 lane drive thru at same time and we waited a good 5-10 plus minutes before anyone acknowledged our existence. Only after we began pushing call buttons each looking at each other shrugging our shoulders wondering about the long wait. Even then service was slow. Hope they return to the great service as before.
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June 2022 by viren patel
Good experience
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May 2022 by Aaron Swafford
Thanks for leaving West Carrollton! Pathetic company that lied to me. Been banking with them since 1994. Hope this location next.
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June 2021 by abdel saleh
They suck and never answer there phone
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September 2020 by Angela Floyd
Our company drops off receipts every Mon-Friday. Their lobby is closed due to COVID-19 and you can enter by appointment only. I drive there at 12:30pm on Tuesdays and Fridays and they have NEVER gotten me the correct information the first time. Either receipts are missing or they haven’t processed the deposit from the night before. I’m not sure if they are short staffed or whoever should be preparing the deposits is just slacking, but after waiting 15 min in the drive thru it’s extremely frustrating to not receive what was requested.
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September 2020 by Bryan Holmes
The drive thru wait times are horrendous. WPAFB credit union has open lobby and little wait time when i go there. I will be leaving PNC if this shifty servicecontinues
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July 2020 by doc ohno
Hire some more people.
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April 2019 by Michael Dawson
I have always had good service at this branch.
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March 2018 by Joni Hood
Only Bank to cash Lottery tickets!
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November 2016 by Clayton Stuart
Friendly, patient tellers