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March 2024 by walking retailer
They made my door dasher wait over a half hour in drive thru then said they didnt have the order and and were closing so they couldnt help them....driver said they were incredibly rude,and couldnt be bothered to talk to him slamed the window shut on him while he was talking multiple times .....now i have to wait 3 to 5 business days to get my money back and can't get food tonight
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March 2024 by Amy Jenkins
Ordered multiple sandwiches (3) and requested to add cheese on the 2 fish sandwiches. There was no cheese and couldn't get ahold of the store. No marinara for cheese sticks. Disappointed.
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March 2024 by ming chen
As a night shift worker myself, I understand the stress of working the night shift. But I ordered a meal at 12:30, and when I went to ask about it at 1:30, you should at least listen to what I said instead of slamming the window. I got home and found that my order could not be canceled on your software. So disappointed and won't be returning.
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March 2024 by Tyree Broomfield
They were nice, polite, organized and professional.keep up the good work ?
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February 2024 by Dana Lee
I received my food and it was all cold like it sat there for a good minute I’m not happy with it and I called and tried to get it fixed. At the store and they said well we served it hot if you got it cold well I don’t know what to tell you. And then had enough disrespect to say oh well if you wanted it hot, you should’ve just drove yourself to get it went unfortunately I have two small children and no vehicle.
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February 2024 by Jim Herman
If you don't have enough people to work, just close. I feel sorry for the people that work there as it's so understaffed. I was trapped in the drive through for half an hour for cold fries.
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January 2024 by M & M
Food was fresh and service
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January 2024 by Karen Krull
Love Rallys! Had to go to West Carrollton for an appt, so drove through and got 8 burgers for later! Great!
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January 2024 by Gary Oak II
I went through the drive through and the robot asked me my order. I asked for a Baconzilla with only BBQ sauce. I get up to the window and the clerk asked, you wanted the Baconzilla with BBQ sauce on the side? I said no, bbq sauce only. The guy in the back yelled, then why didn’t you say that!? I said I did. You have a damn Terminator taking orders what did you think was going to happen? They fixed my burger but after I ate it my stomach was killing me. I don’t know what that angry guy in the back did to it.
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November 2023 by Jeannie S.
First of all I love Rally's fries & we USED to always stop when at the Dayton Mall. Their burgers are pretty good too and the food was always hot. We'd order food at least 2X week. Then they put in an AUTOMATED ORDER SYSTEM. It doesn't get ANY order right, you can't correct the errors until you get to the cashier window, and trying to deviate from their standard menu such as Xtra pickles or no ketchup is impossible. My S.O. just said he will NEVER go to Rally's again after we had to reorder at the pickup window once again. So you have lost our business permanently. EVEN THE EMPLOYEES HAVE SAID THEY SPEND MORE TIME CORRECTING THE ORDERS THAN IT TOOK TO TAKE THEM without the auto order. Also, my phone says it can't load your app so I can't access any of the offers you send. I can get Burger King, McDonalds, Frisches, Sonic- all the rest of them , but not yours. I'm sure gonna miss those fries...
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November 2023 by Gong Show
The Smithville location is ghetto as hell.Speakers don't work,when I pulled up to the window.The girl with 9 inch fingernails complained to the person on her cell phone that some White folk was at da window wanting something!Kept her finger up in the hold on position while she stayed on the phone!!!
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November 2023 by Susan Gladman (SusieQ)
Great fast food, always fresh and tasty. Good deals.
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November 2023 by Kris Williams
DisgustingUpdate oct 12th 2023 , STILL DISGUSTING ?Im also getting the health inspector involved at this point . I ordered the double spicy chicken sandwich and the double rally burger . The rally burger was cold and sloppy made , my cup of sprite had dirt and I repeat (DIRT AND DEBRIS) floating around in the sprite and stuck on the cup . The black male working was very suspicious and I feel he intentionally had my order sabotaged by the other co worker . As if they work together on messing with peoples food . I hope the rot in hell. An how tf is they working at rallies with a new Buick enclave and the other dude got a Mercedes Benz . ? When the guy working the cashier took my debit card , he sat it in between the register and somewhere else and didn’t give it right back . Now I’m not the smartest tool in the shed . I definitely feel like they are skimming peoples cards ! Way to obvious, an got mad when I asked for my card back .
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November 2023 by Gail Hall
Food was not hot, but a good
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November 2023 by Michial Phelps
The WORST rallys on this side of the Mississippi. They always close early, their food is always saugy and nasty. They are rascist and thats coming from someone that's lived here in this city in Ohio for my entire life. Extremely rude individuals and it's been that way since they have been open just about. This Rallys location is a stain on the community and I vote we remove it and shut it down so something better can take its highly trafficked valuable location. I try every couple months to eat here just in case they happen to get it together and it only gets worse. I wash my hands of them at this point please get rid of this place for the love of God.
