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October 2023 by kelsey farmer
Terrible customer service called multiple times to check and see if prescription was ready They didn’t want to answer phone and when I arrived was told oh your insurance won’t cover it ok well I’m willing to pay out of pocket oh ok well that will take another bit..asked why phone wasn’t being answered was told oh only one person working ok so you don’t answer calls and get frustrated because there’s a line here of multiple frustrated customers over same issue umm ok definitely finding a different pharmacy tomorrow this is no way to run a business and keep it open
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October 2023 by Chasity Thiel
This place sucks, the pharmacy is horrible, they are slow and don't care how many people are waiting. I waited 25 minutes in the drive thru in 90° weather. decided to go in and waited another 30 minutes for a prescription that was sent 4 hours ago. I will never give this location my business again.
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September 2023 by Ziya Kara
Horrible phone service nobody replies nobody answers nobody calls back. Also, I read through the other reviews and you guys are cute bear one 800 number and seen call Lacin do something why we are calling you don’t you see people are complaining about phone service why don’t you call you guys supposed to call your own pharmacy and let them know that they are not doing good and they supposed to answer the phone calls
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September 2023 by Dan Morrison
The machine needs to quit calling people and telling them they have medicine waiting only to drive to find out they don't. Gas isn't cheap! Stop making us waste it!!!!!
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July 2023 by Cheyene combs
I have been with this particular pharmacy all my life. I, now use this pharmacy for my children as well. I have never had a problem until now. Once was about a year ago when they messed up my son's prescriptions. I just over looked it as to everyone makes mistakes, we learn from them, and i thought maybe they were new. The next incident was today (July 24th 2023), I called to see if my son's and I medications was ready. For almost an hour I called no answer, remind you i called all weekend NO ANSWER. When they answered today finally the pharmacist said hold please and had me on hold for 15 mins. I hung up and called back to customer service instead of the pharmacy and got the same woman. I thought those department were separate things. She was very unprofessional. She didn't even address her name and refused to give it to me. Nor ask me what my name or my childrens name where. There was a brief awkward silence so i gave her my info finally. She told me none of my medications were ready but they've been ready since that Friday. I asked about my sons medication and only one was filled when all of them where to be filled at the same time or not filled at all. So I asked why they were not filled together and she told me that she did not know and that i had to figure that out myself. She does not comprehend anything that a pharmacist should know, she told me in 15 days the rest would be filled, i told her no they are all to be filled together because the medication only works if you take them together. I asked what the grace period of a medicine to be on the shelf before they put it back (mind you i already know, i just wanted to see what she would say) so i didnt have to come back. She argued with me told me that I should come fill out an application since I know everything. We went back and forth, I hung up called back to speak to some one else or a manager and she answered AGAIN, very unprofessional and said if this is such and such you can no longer use my pharmacy. So I have reported her and the store to the headquarters. They never answer the phone, the coolers are never cold and their customer service skills are absolutely horrible. They shouldn't even get one star. Last weekend I was there for my other son's prescription and they looked at me said neither of us were in the system. They were super slow and no one knew anything. I will be switching to another pharmacy where they actually care about their customers lifes instead of sitting on the butts and collecting a pay check. Some medication literally keeps people alive. They need to clean house and start new. Even with management cause that is where is all starts. I will not be back at all. I also don't need a response either from anyone from this store. You're trash too!
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July 2023 by Robert Matthiesen
Waited to use men’s restroom, Only to find out it was for employee use only. Main cashier didn’t say a word about it being closed. No sign nothing. Put my items back will never buy from Rite Aid again.
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May 2023 by melissa hedgecoth
I had to wait an hour and Half in the beginning of May 2023. It was about 4 days later that I realized I was giving the WRONG medicine. When I noticed this problem I instantly called up there. My regular pharmacist was out due to surgery. The fill in pharmacist instantly fixed my issue. The pharmacist that caused this problem stoll works there I make sure I don't go there when he is there. You can believe Rite aid customer service was the first I called. I never got a call back on this issue
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February 2023 by Ash Baybe
Just left there at 3:50 pm just picking up my medicine. On my way out I stopped to look at and purchased perfume. While calling for a cashier no one acknowledged me for a couple calls of excuse me I need help a elderly woman finally comes and say that button doesn't work I don't know what it's for. Mind you she was watching me press the help button. To know that I just was pressing the button. Moving forward I told her that I wanted a perfume she just stood there stated that she can't give out samples and she don't think I'd be able to smell them. Definitely aggregated me ...
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February 2023 by Alex Weese
It's where I shop nice clean restroom very clean nice tellers treat you with a hellow and the the pharmacist treat you really well bends over backwards to get you what you got to get and get you home not much waiting there it's in and out for me pretty much all that's where I go get my prescription filled at it's a great place to be
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December 2022 by Lyn Imishmoo
Went to get my prescriptions, and they said they didn't have any for me....after I was told I had to wait on them last week. After I questioned the associate about it...she found some she could get ready for me. I've never had problems with Rite Aid before. I hope these problems do not continue.
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November 2022 by Lyn Napier
Went to get my prescriptions, and they said they didn't have any for me....after I was told I had to wait on them last week. After I questioned the associate about it...she found some she could get ready for me. I've never had problems with Rite Aid before. I hope these problems do not continue.
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November 2022 by Elvia Rojas
Months ago I came and told them that they have expire medicine,today I am here again the medicine still here
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August 2022 by Nehemiah Bush
Never answers the phone
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August 2022 by Nicole Amor
I came there today to get some day/Ny quil && they asked for my ID. Cool I gave it to them; but then the supposed manager there named Elnora Igasoua asked me was my ID really me. I’m like who’s else Id is it then proceeded to get old with me. The skinner customer service lady you can tell was embarrassed by her actions cause she stood there with her head down the whole time. She refused me service (Which I wasn’t going to spend my black earned dollars there anyway) but then she called her boss && he even told her to stop having screaming matches with customers at 215 in the afternoon. That lady was EXTREMELY unprofessional && she DO NOT need to be working for customer service AT ALL! I’m calling corporate tomorrow morning && best believe I do have some recordings as well && best believe they will be posted!!!!
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June 2022 by Ajay Johnson
This Rite aid pharmacy is absolutely terrible. I have received the worst service of my life there. I went to Walgreens before and if my insurance covered it I'd definitely go back. I never had trouble with my prescriptions there. I have had issues filling my prescriptions nearly every time since I have changed. My prescriptions never auto refill as they are supposed to. There is always delays on stuff. Even after it's supposed to be filled it never is.The staff is horrible. They are incompetent, slow and uncaring. They don't open when they are supposed. They mess up your prescriptions. They don't have stuff filled as promised. They lie or can't comprehend what is in there system. If your thinking about getting stuff filled here don't. RUN RUN RUN... Go very far away from this pharmacy. They need to clean house and start all over. Never in my life have I been treated so horribly or had such pathetic service over and over and over again.Shame on you Rite Aid!! This shouldn't never be allowed in regards to people's prescriptions. I am changing pharmacy's. I'd rather go anywhere else. WORST PHARMACY ON THE PLANET!!!! DO NOT USE THEM!!!!