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November 2023 by Marcos
DO NOT USE THERE SERVICES !!! Their customer service is abhorrent … my vehicle was towed from Marine, I emptied as much as I could out of the vehicle. The driver was great on scene. And that is where their service ends, I was sent to Chicago on a medical emergency sitting in a hospital and they are requiring me to send over a letter with notary stamp so my daughter to go pick up the rest of my things … through all my phone calls, talking to different people, following the instructions, which don’t work, and their lack of empathy for an extenuating circumstance. Finally had to get a hold of my insurance company. They are allowing my daughter to go to the lot they are towing towing it to and they’re gonna put everything in a bag for me. They have been the most difficult people to work with I have ever had experience with horrible.Service: Car towing
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November 2023 by Amanda Winchester
No communication, very rude. I understand things take time and given pick up times are estimated. But they take your number to keep you updated while you’re waiting on the side of the road. They bypassed me twice to pick up other vehicles with no phone call, no update, no apology, nothing. Extremely rude and argumentative. Disappointing all around, not the kind of service you want when you’re stranded.Service: Car towing
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October 2023 by Stephanie Williams
Called to get our truck out of the ditch on the, behind a guard rail on 35. While the driver didn’t call like the office said they would they where there within an hour and got the truck out quickly. Driver was very pleasant unlike AAA who didn’t help at all then then drive off without a word. An overall great experience during a chilly, rainy, stressful experience.
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October 2023 by Jeffery Fowler
I have a concern. Sandy's charges a 4% fee to pay the towing/storage cost, if a credit card or debit card is used for the transaction. I feel they should advise the public of this, prior to attempting to retrieve their vehicle, so arraignment to get cash for the transaction can be made. (There is no ATM on site. Hmm. Makes a person wonder why.) Especially if the customer phones Sandy's to inquire of the charges. This 4% fee gives me the impression that Sandy's is just another greedy business.
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October 2023 by Lisa Lamb
My son's car was towed on his way back to NC. Their website started 24hrs. I called repeatedly and kept being told there was no one available? Then when my son arrived Monday Morning the guy tried to shake him down stating WE ONLY ACCEPT CASH. When I offered various options for payment he continued to only ask for CASH. Even yelled and Screaming at my son...until I told him I worked for the Dept of veterans affairs and would be filing a complaint with the FTC. Then everything changed. All of a sudden they were able to take my cc ...but still REFUSED to accept my son's GOOGLE PAY? The guy DALE claimed IT'S NOT A SECURE WAY TO GET PAIDThis is what SCAMMERS LOOK LIKE
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October 2023 by Dakota Williams
They illegally impounded my friends vehicle at the request of a person not the landowner after 16 hours against Ohio code which calls for 48 hours and at direction of law enforcement. Theft and extortion are the terms i would use in this instance. 100% certain. Lawsuit forthcoming with compensation of daily fee for denying use of property and for a flat tire that magically appeared on vehicle. 100% undoubtedly at very least a misdemeanor crime.Service: Car lockouts
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August 2023 by Dispatch US Freightline
My encounter with this towing company left me utterly disappointed and frustrated with their complete lack of customer service skills. I cannot in good conscience recommend their services to anyone.Dealing with a vehicle breakdown is stressful enough, but the towing company's staff showed no empathy towards my predicament. They were cold and distant, treating me like just another inconvenience rather than a paying customer in need of help.
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August 2023 by Dispatch Shabad trans
I had the unfortunate experience of using Sandy's Towing recently, and I can honestly say it was one of the worst decisions I've ever made. If I could give them zero stars, I would.
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July 2023 by Nick Featherkile
DOT# 218779 Sandys towing Spoke to the tow company regarding unloading of a automobile lift, witching it off of our flatbed truck onto there rollback car tow-truck so they could put this on the ground. Was quoted $125 and advised to call 45 min ahead. We sent the truck from Alabama to Dayton with the understanding they would provide the unloading services the quoted and agreed to do per a viable recorded contract. Driver drove 800 miles to this delivery, we called 5 her prior making sure sandys could accomidat which the said was no problem, they just require a 45min notice. I Called 2hr prior making sure to keep good communication. Sandys now advises they need $600 and they don't want to unload today and that they can do it on Monday. This company is extreamy shady and poorly ran, they changed the rate once it was to late for us to find another option. We receive services like this daily through out the US for 100-200 everyday. ALL COMMUNICATION WAS RECORDED ON MY COMPANYS PHONE QND THE DISPATCHER SAID THEY DIDNT CARE WHAT WAS RATE WAS AGREED OPON WHEN WE AGREED TO HIRE THEM, THERE RATE IS NOW 6 TIMES THE AGREED AMOUT ABD I CAN TAKE IT OR LEAVE IT.REPORT WILL BE SENT TO THE BBB and any and all other options available to protect other customers.
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July 2023 by Tigger Bounce
Needed to have a towing sign made for my place of business. Called on Tuesday and was able to get it picked up in 2 days!! Thank you so much. Your quick service is greatly appreciated!!
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June 2023 by Lynne Cookson
I was able to attend the Kettering block party here! All I have to say is I love Kettering! And fraze pavilion is just some icing on the cake! I live close enough to the place that I'm able to hear all the great ? concerts from my window!
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June 2023 by Becky Booth
Tow truck got to my location very quickly. Great service.Service: Car towing
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May 2023 by Joseph Mattox
Sandy’s towing is my go to road side service company out there. I have used them several times and they have always been kind , quick and helpful. This time we used them though I was notified while in Florida a bunch of vehicles was vandalized at a Columbus airport and mine being one of them. I made a phone call while in Florida and they had a tow truck there waiting for us to get us home safely. Thankful we was notified so we was not stranded for hours and they was able to help with having someone there when we landed to get home safely. Thank you again to the driver Mario and the Sandy’s towing team!
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April 2023 by Christina Williams
I got three tows from them over a course of two days all my tows were amazing. Professional and done in a timely manner. Superior service. Not quite sure of everyone's names but Mario was super cool and on point. Thanks Sandy's
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April 2023 by Jessica Rogers
This is the third tow I've had to get for the same vehicle, as upset as I am about having to get said tow I must say that I am thoroughly impressed with all aspects of Sandy's Towing. I live on the corner of a somewhat busy road and they were able to get it on the tow truck quickly both times and they showed up promptly all three times I was in need of a tow. Their customer service is spot on, they never make you feel rushed or as if your needs aren't important. Compassionate and professional. Thank you Sandy's Towing
