-
September 2023 by Makayla
Went in to return a foundation that was purchased about week ago. Not my shade after giving it a few tries to see how it oxidizes on my skin and watery consistency. The worker then asked if I need help being re-matched to my correct shade and I politely declined as I had already gone to another Sephora to get re-matched and purchased the correct shade online as they were out in store. During this return, the employee starts opening the bottle of foundation and putting it on the back of her hand (I assume to make sure the shade was accurate? Idk.) She proceeds to say that there is water or oil in the foundation that I am returning, and treats me as if I am the one who put said water or oil in it. Gave me a dirty look and handed me my return receipt. Why else would I be returning the foundation? It was the incorrect shade AND I also agreed the consistency of it was strange. This was my first time purchasing this foundation so I didn't know any better. I’ve already re-purchased the foundation online hopefully in the correct shade. Walked out of there feeling like I had a target on my back. I do not appreciate being treated this way simply for just returning something that did not work out for me. It’s not like my return effects how this employee was going to get paid regardless ? Customer service has gone down tremendously. My advice to you, don’t return any used products here or you’ll have the finger pointed at you as to why there’s a problem with the item you are returning.
-
July 2022 by Melanie Sumner
Friday 7/15 I went to kohls 50 mins from my home in a place i am unfamiliar to do some school shopping for my daughter because that area has tons of stores and right away I’m being followed and that continues throughout the entire time I’m shopping. As I’m in the dressing room I hear over the speaker that the store is closing in 15 mins I begin to prepare to checkout and realize I cannot find my bank card so i begin retracing my steps and there is this employee who is also a manager following me yet again she was EVERYWHERE I went so I assume she thinks I’m doing the five finger discount so I show her the inside of my purse and the only thing in it is my phone before I go outside to check my car and somehow my phone fell out right after showing her the inside of my purse (I was rushing because it was closing time) I get out to my car can’t find my card and realize my phone is now missing too so I come back in and the kohls shopping bag I had along with the clothes I was going to purchase were missing.. & yep MY PHONE! I begin crying at that point and this manager said “no phone was reported being found” (it’s been a whole two mins since her and I seen my phone in my bag before it fell out) I begin running around frantically looking for my phone I get on the floor to make sure it’s not under anything and this manager keeps telling me to leave as I’m bawling telling her I have no way home I can’t get home without my gps I don’t know my way at all she kept telling me to leave and threatening the cops (there’s still other customers inside at this point) I again am still bawling telling her I’m scared I can’t get home without my phone) she didn’t offer to let me use a phone or to help me NOTHING.
SHE. TOOK. MY. PHONE. My phone didn’t grow legs and run off to Jupiter I was in the same area before exiting the door which was by the door in the first place. She was inside for a whole 30 mins at least after closing time and left and walked by me like I was a piece of garbage. I had to ask a stranger to use her phone to call the only number I know by heart and by the grace of god my boyfriend picked up the phone and arranged someone to pick me up, I wasn’t able to get my phone and or car until 2 days later.
Yesterday I get an email(after raising hell since the incident) from the senior Vice President and we arranged a phone call and this man does not think the manager should be fired he didn’t share the same feelings as I did and offered me a gift card LOL I declined because what she did to me is not slap on the wrist worthy it is being fired worthy and criminally charged worthy at the very least.
Why this woman targeted me idk why this woman took my phone and didn’t care that I couldn’t get home without it idk why this woman wanted to hurt me idk I may never know but one thing I do know is I will not let this go easily at all under any circumstance. I fight and I don’t give up and no one deserves to be treated like that my heart is broke truly it is.
-
October 2020 by Sven Forbes
loss prevention is not helpful in any capacity;he was accusatory in tone and in manner implying a theft was taking place,the cashier Repeatedly FAILED to issue a receipt and they FAILED TO refund on a returned item